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Desktop Support Engineer

Spring, TX
December 29, 2020

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Shilen Patel

Systems Engineer Profile/ Junior System Administrator / Window Server Administrator (customize as you apply) • 832-***-****

LinkedIn • Texas, USA


Dynamic leader and IT professional adept in quality assurance and user acceptance testing. Talented at IT project management/analysis and testing automation and scripting tools, utilizing best practice. Proficient in advanced troubleshooting and HA Test cases. Ability to leverage expertise in test planning, test case development, execution, and reporting to accurately verify software applications pre-production. User-empathetic IT specialist capable of supporting global hardware/software including networking systems plans/procedures/operations. Gifted at evaluating technical feasibility to resolve complex technical issues. Expert in navigating emerging technologies and industry related systems engineering applications/software/tools with ease.

Technical Proficiencies


Windows, Linux, Unix


Programming Languages/ Code:

VMware (CA/CS 700, Cx750)

Python, PowerShell, JSON


HP/HPE Network Switches, Composable Fabric FM 3032Q, HPN, Aruba, Arista, Brocade, SANSwitches Cisco’s, Synergy frames, c7000, 3PAR 8K, 3PAR 9K, 20K Nimble storage, Primera storage

Career Experience

Hewlett Packard Enterprise, Houston, Texas 1995 – Present

System Engineer (2011- current)

Promoted through positions of increasing scope and responsibility to UAT leader in 2019 for Signiant contributions to UAT team from 2013-2019.

Direct UAT testing activities/solutions for key projects pre-production/client delivery, i.e., CX7x0's/Virtualization and Cx300's VMware using Watson menus. Lead UAT planning, test case specifications, and test execution. Control defect management and deliver test status reporting to Knowledge Base Engineering Teams. Devise testing strategies, select testing team, document test cases, and guarantee quality assurance for real-world usage. Control remote access support, quarterly ordering/tracking of IT infrastructure, inventory control, and tracking racks with IP addresses for Houston team racks and LCE racks IP. Facilitate international team support in India with rack access and troubleshooting local racks.

Generated professional interest and secured UAT leader status for significant contributions and advancements during service history.

Triggered process enhancements during professional career progression UAT, QA, R&D including improvements to HPE Virtualizations, server racks, network cabling, VMware configurations, and HA task runs using Citrix workloads.

Boosted HPE factory support worldwide for VMware Cx7x0 solution as first point of contact to resolve and escalate issues.

HP / Compaq Computer Corp, Houston, Texas:

Computer Technician (1995-2011)

Expedited virtual arrays EVA product lines and full range of HP Storage works products including building, testing, installing HP-UX & troubleshooting for HP 9000 series. Steered troubleshooting and repair for Compaq IT infrastructure. Tested and troubleshooted Compaq peripherals including MSL, DLT libraries, processors, memory, and controllers at Compaq’s and HP remanufacturing facilities. Created and documented test procedures for MSA Brocade, Brocade, Cisco, HPN, Arista, Mc Data, SAN switches/routers, and Procurve switches. Researched technical documentation and interfaced with support engineers for assembly specifications and test procedures to resolve technical problems.


Associate Degree in Applied Science (Electronic Engineering Technology)

ITT Technical Institute Houston, Texas

Professional Training

Python (Basics) – Coursera

Testing and debugging Python – Coursera

Linux for Developers – Coursera

Technical Support Fundamentals – Coursera

System Administration and IT Infrastructure Services – Coursera

Microsoft® Windows® 7: tune up your PC– HP/HPE Intranet

Network attached Storage– HP/HPE Intranet

Brocade 4Gbit/sec Accelerated BCFP– HP/HPE Intranet

Implementing XP12000/XP10000 Solution Fundamentals– HP/HPE Intranet

Implementing MSA Storage Solutions– HP/HPE Intranet

Implementing HP Storage Works Enterprise Virtual Array Solutions, v. 6.41– HP/HPE Intranet

HP -UX Fundamentals for Manufacturing– HP/HPE Intranet

Cisco CCNA (Understanding OSI Model, IOS & Cisco Hardware) – Tomball Community College

Networking Essentials Training– HP/HPE Intranet

Deployment of Windows 2000 (Configuring Windows 2000 for File and Printer Severs) - HP/HPE Intranet

Desktop Support – Tomball Community College

Systems & Services – HP/HPE Intranet

Informatic Computer Systems – HP/HPE Intranet

Licenses & Certifications


Computer Hardware Engineering – HP/HPE Intranet

Word-processing, Electronic Spreadsheets, Database Management – HP/HPE Intranet

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