AREAS OF EXPERTISE

Diagnostics

System Backup

End User Support

New Installations and Support

Firewalls / Security

Hardware Exposure

Problem identification

Maintenance

PROFESSIONAL

Certified Computer

System and Networks Technician (CSNT)

PERSONAL SKILLS

Organizational

Problem solving skills

Alan Gray

502 Dorn street. Grovetown, Ga. 30813

adi13o@r.postjobfree.com 762-***-****

COMPUTER TECHNICIAN

PERSONAL SUMMARY

A bright, talented and ambitious Computer Technician with a strong technical background who possesses self-discipline and the ability to work with minimum supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solutions clearly and accurately.

Looking for a suitable Computer Technician position with a successful and dynamic company that offers room for progression.

WORK EXPERIENCE

StrageticSystems Contractor

IT SPECIALIST August 2020 - Present

EOFHC

IT SUPPORT TECHNICIAN January 2000- 201*-****-**** Retired, 2015 Attending Graduate School

Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners, X-terms and workstations. Supporting customers using remote access technologies and also by visiting client sites.

Duties:

Diagnosis of desktop, application, networking and infrastructure issues. Experience of supporting a wide and varied client base. Troubleshooting PC’s, laptops and mobile devices. Providing 1st/2nd line support to users.

Administering the IT department’s policies and procedures. Installation and support of telecommunication equipment.

Maintaining a log of all problems detected and system backups.

Responsible for maintaining backups and for new project work.

Working closely with software suppliers to resolve operational issues.

Responsible for supporting: Windows 7/ 10 Office 365 and 2012, Windows Server, Small Business Server 2003/2008, Active Directory management

Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.

Excellent customer facing and acknowledgment skills.

Participate in communication and rapport building skills.

Unix Experience of Lotus notes, Linux, VMware, Supported Inter-Tel Access Database administration (Telephone system).

Thorough understanding of computer and networking concepts.

Physically fit, able to work in confined spaces, crawl and lift heavy objects.

Able to prioritize in a complex, fast-paced environment.

ACADEMIC QUALIFICATIONS

Strayer University

B.S Information Technology

Pending completion

8001 Chatham Center Dr. Savanna Ga.

American Public University

A.A. Computer Systems/Networks

Security clearance (BI) DIS 86216-DS3-0591-1A

Inactive but clearable

Contact this candidate