AREAS OF EXPERTISE
End User Support
New Installations and Support
Firewalls / Security
System and Networks Technician (CSNT)
Problem solving skills
502 Dorn street. Grovetown, Ga. 30813
A bright, talented and ambitious Computer Technician with a strong technical background who possesses self-discipline and the ability to work with minimum supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solutions clearly and accurately.
Looking for a suitable Computer Technician position with a successful and dynamic company that offers room for progression.
IT SPECIALIST August 2020 - Present
IT SUPPORT TECHNICIAN January 2000- 201*-****-**** Retired, 2015 Attending Graduate School
Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners, X-terms and workstations. Supporting customers using remote access technologies and also by visiting client sites.
Diagnosis of desktop, application, networking and infrastructure issues. Experience of supporting a wide and varied client base. Troubleshooting PC’s, laptops and mobile devices. Providing 1st/2nd line support to users.
Administering the IT department’s policies and procedures. Installation and support of telecommunication equipment.
Maintaining a log of all problems detected and system backups.
Responsible for maintaining backups and for new project work.
Working closely with software suppliers to resolve operational issues.
Responsible for supporting: Windows 7/ 10 Office 365 and 2012, Windows Server, Small Business Server 2003/2008, Active Directory management
Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.
Excellent customer facing and acknowledgment skills.
Participate in communication and rapport building skills.
Unix Experience of Lotus notes, Linux, VMware, Supported Inter-Tel Access Database administration (Telephone system).
Thorough understanding of computer and networking concepts.
Physically fit, able to work in confined spaces, crawl and lift heavy objects.
Able to prioritize in a complex, fast-paced environment.
B.S Information Technology
8001 Chatham Center Dr. Savanna Ga.
American Public University
A.A. Computer Systems/Networks
Security clearance (BI) DIS 86216-DS3-0591-1A
Inactive but clearable