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Manager Service Representative

Location:
Bangalore, Karnataka, India
Salary:
As per the standard of premises
Posted:
December 29, 2020

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Resume:

CURRICULAM VITAE

Syed Nusrath Mahmoodi Address: #45/1 14th cross,1St Main, adi0t7@r.postjobfree.com Gangondanahalli, Vijay nagar Chandra layout

Phone: +918********* post Bangalore 560039

Objective:

To acquire a position more suited to my skills and capabilities.

Endeavor to make the best use of my Skill sets/Potential to benefit the Organization.

Personal Information:

Date Of Birth:

11-May-87

Sex:

Male

Health:

Excellent

Nationality:

Indian

Languages:

English – Hindi-Kannada- Urdu

Educational Qualification:

Degree

University/ Board

Year of Passing

Marks SGPA/%

High School (10th)

Karnataka SSLC Board

2004

41.76%

PUC

Mahatma Gandhi Kashi Vidyapith (Varanasi)

2006

52.66%

Graduate in BCA

Mahatma Gandhi Kashi Vidyapith (Varanasi)

2009

61.90%

Experience

(1)COMPANY: Aegis LTD (BPO)

Process: Epson

Designation: As a Customer service representative

DURATION: 11-April-2008 to 01-Aug-2010

(2)COMPANY: Kocher InfoTech (BPO)

Process: Air cell International

Designation: As a Customer Technical support representative

Duration: Jul-2011 to Dec-2014

(3)COMPANY: Aegis LTD (BPO)

Process: Vodafone Premium

Designation: Team Leader

Duration: 28-jan-2015 to 31-Mar-2017

(4)COMPANY: Markelytics Solutions Ltd

Process: Data Collection

Designation: Senior process specialist

Duration: 22-May-17 to 02-Oct-2017

Promoted Designation: As a Junior Project Manager

Duration: 03-Oct-17 to 05-Feb-2020

Job description

Coating the project’s as per the specialty on the base of rate card cost.

Once getting the links from the client end for the target base projects has to share the links with programming setup team for generating the code and password.

Testing the study links with test IDs before launching the project to verify the LOI and POI.

Preparing the templates as per the specialty.

To present the qualitative outcome to the respective client. I was cross checking the actual specialty of the respondent.

Develops leads from city and telephone directories, trade and professional association membership lists, and other public records.

Screen all leads for accreditation eligibility before contacting the business

Scheduling the emails invites for the respondents as per the standard time by using the tool.

For achieve the maximum completes I was utilizing the fax and the CATI options as well.

Providing the performance feedback for the team members and I was encouraging them to get the maximum completes ASAP.

Interacting to the clients to get the daily update and to know the active quota based on the region

Create daily lead sources achieving the target.

Demonstrating for building relationship with professionals.

Maintain established minimum standard of performance.

Keep completed jobs and updated in the CRM software.

Pulling out productivity internal report on daily basis.

Post getting the approval to close down the project once reaching the required quota from the client end along with the participation list. I was assisting the senior management in the preparation the project presentations for invoice.

Training & courses:

MS OFFICE

Strengths:

Experienced Manager Project Management with a demonstrated history of working in the market research industry

Skilled in Vendor Management, Market Research, Microsoft Excel, Customer Service, and Team Management.

Excellent in maintaining professional and effective communication to all levels, stimulating initiatives, innovations, and motivation for continuous improvements.

Willing to work extended hours as per business requirement and urgency.

Adaptability to flexible shift timings

Positive Attitude.

Punctual, disciplined.

Good listener and leadership skills.

Can lead an organization in the best and positive way.

Has well-spoken attitude to motivate and inspire people in the organization.

Hobby:

listining music,

Cooking.

Declaration:

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Date: 09-07-20 Thanks & Regards

Place: Bangalore Syed Nusrath Mahmoodi



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