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Customer Service

Lucknow, Uttar Pradesh, India
December 29, 2020

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Neeraj Sen (Sharma)




Being a committed team player, want to be a part of a renowned organization, to contribute towards the growth of the Organization, based on my expertise and to further my personal capabilities by learning from the new exposure within the structured framework of the organization.

Expertise Summary

• To be an asset to the organization I serve.

• Expertise in Customer representative/Call Center

• A quick learner with ‘Can do’ attitude


Bachelors of Science in 2008

Masters in English Literature 2011


Certified Entry-Level Python Programmer (PCEP) – Ongoing

SKILLS: Python Numpy OOPS (Object Oriented programing) HTML CSS JavaScript BootStrap Jquery SAAS Microsoft Office (Word, Outlook, PowerPoint, Microsoft Teams, Excel, Pivot Tables, Conditional Formatting) Outlook (Internet & E-mail operations) Customer Service (e-mail, chat, and telephone) Call Center Issue Resolution Coordination


Entry-Level Python Programmer (Ongoing Certification) Mar 2020 to Present

Play School Teacher July 2018 to Feb 2020

Jingle Bells, Noida

Customer service executive Jan 2017 to March 2018

Aegis group India, Noida

• Conferred with customers via telephone, chat service and emails.

• Answered an average of 100 calls per day by addressing the customer queries, solving problems, and providing new product/scheme information

• Directed calls to appropriate individuals and departments

• Ensured superior customer service experience by addressing customer concern, demonstrating empathy and resolving problems on the spot

• Customized and created form responses

English Teachers Aug 2011 to March 2016

Takshashila Senior Secondary School, Chhatarpur, MP

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