RESUME

SHANU A

***, ******** **** **, ****** : 979*******

Sriperumbudur kanchipuram

Tamilnadu

E-mail Id: adi0lz@r.postjobfree.com

CAREER OBJECTIVE:

Seeking for organization that lends me a supportive and operative learning environment with ample chances to contribute and diversify my knowledge and skills in the required area.

PROFILE:

4+ years of rich experience in Quality department.

2+ years of rich experiences in CBSE Teaching.

SOFTWARE PROFICIENCY:

Computer Languages: RDBMS, Java, SQL, Oracle

CERTIFICATION:

Certified NISM – 5 A Distributor level of Mutual Fund.

Has Capacity building life skill programme Certification from CBSE.

EDUCATIONAL QUALIFICATION:

Exam. Passed

Board / Institution

Year of Passing

% of marks secured

Matriculation

St.mary’s metric hr.sec school

2005

81.00%

Higher secondary

St.mary’s metric hr.sec school

2007

75.00%

B.sc computer science

Jaya college of arts & science- Chennai

2010

82.00%

EXPERIENCE:

Ryan INTERNATIONAL school – Sriperumbudur ( From May 2018 – May 2020)

Position: PRT Teacher

Roles & Responsibilities:

Provide attentive instruction, care and support for students with special needs at the elementary level.

Create personalized lesson plans for students based on their unique needs. Attend regular professional development courses to remain aware of trends in education and new teaching methods

CAMS Pvt Ltd – Chennai (From Jan 2014- Jan 2915 )

Position : Sr. Quality Analyst

Roles & Responsibilities :

The objective of the monitoring is to check the knowledge and delivery of customer service with consistency from the associate's end.

5 calls /associate/ week will be monitored. The calls will be randomly pick from the available recordings. Feedback is provided on a regular basis. In case any call was incorrect or incomplete a mail is sent immediately to Operations giving the gist of the call and advising a call back.

The Operations listens to the call and takes action and communicates the same to the Quality Department.

Top & Bottom performers were monitored regularly and conduct training session in defect areas to the associates in regular intervals.

Handled process & product training to the new joiners to move on to the operations team with skillful knowledge of the process

VEMA Technologies Pvt Ltd – Hyderabad (From Nov 2010 to Sep 2013)

Position : Quality Analyst

Roles & Responsibilities :

The objective of the monitoring is to check the knowledge and delivery of customer service with consistency from the team's end.

10 Pages / Typesetter / day will be monitored. The pages will be randomly pick from the system server. Feedback and training will be provided on a regular and immediate basis.

Attended Non-Voice training in INFOSYS - My sore. (3 Months)

STRENGTHS:

I have the ability to deal with people diplomatically.

Love to work with a group of team members.

Positive attitude to achieve the goal.

HOBBIES:

Writing small quotes in English

Listening music

Interior decorations

Dancing

PERSONAL DETAILS:

Date of Birth : 6th Jan, 1990

Gender : Female

Marital Status : Widow

Religion : Muslim

Nationality : Indian

Languages Known : English, Hindi, Tamil, Urdu

DECLARATION:

I do hereby declare that all the information’s furnished above are true and correct to the best of my knowledge and belief.

Date:

Place: Shanu A

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