Mar **** - Feb ****

Jun **** - Nov ****

Jun ****

Myrna Serrato

Professional Summary

Ambitious Customer Service Representative with 10 years of experience responding to customer inquiries with courtesy and professionalism. Highly skilled at accepting high volume of inquiries, researching information, and explaining details. Cheerful to create friendly environment and forward-thinking to allow callers to complete inquiries in single call to minimize callbacks.

Skills

Opening and closing accounts Product knowledge

Staff training Customer service

Upselling and cross-selling Client communication

Lead generation Bilingual Spanish and English

Product sales

Experience

Customer Service Representative

California Check Cashing - Hayward, Ca

Answered inbound calls to greet and assist customers with various needs and questions. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.

Returned customer calls, responding to inquiries and complaints effectively. Used upselling and cross-selling techniques to provide solutions to customer issues. Trained new associates on store programs and policies.

• Opened and closed establishment

•. Offered payday, personal, and tittle loans

•. Counted volt got registers ready

Customer Service Representative

Check Center - Fremont, Ca

Counted volt

Offered payday, personal, and tittle loans

Money transfers through Money gram

Cashed checks

Answered calls or emails from customers and assisted with special requests or resolving complaints.

Addressed customer concerns and complaints, resolving issues quickly and efficiently. Education

High School Diploma

963 w Tennyson Rd apt 37, HAYWARD, CA 94544

510-***-****

adi0k5@r.postjobfree.com

Hayward Adult School - Hayward, Ca

Contact this candidate