Sales Customer
Resume:
Jennifer Abney
Danbury, CT ****0
adi0fr@r.postjobfree.com
PROFESSIONAL EXPERIENCE
PAC, Danbury, CT May 2017-Present
Payment Specialist
● Audit time pay arrangements and resolved past due accounts in a large volume call center.
● Specialize in account resolution with regards to payments and insurance claims.
● Liaison between Central Business Office for WCHN and Patient Billing.
● Team Lead for department providing consult, training, and quality control in process.
● Assist high call volume billing office with customer service calls.
● Assist CCI for consult as needed still with training and process, protocaol, and training if needed.
● Note: ( Pac and CCI are at the same site)
Credit Center Inc., Danbury, CT June 2012-Present
Collections Representative
● Collected $65k. in delinquent client accounts utilizing CRS for several local medical facilities and practices, and other local professional businesses.
● Maintained high volume of accounts, and managed numerous payment arrangements.
● Verified health insurance coverage, and checked claim status to determine patient responsibility.
● Researched for litigation; verified ownership of real estate properties in CT & NY, and verified employment.
● Provided customer service for high call volume office facility.
● Trained new collectors.
Odyssey International, LLC, C/O RemX Financial Staffing January 2011-March 2011 Junior International Staff Accountant
● Entered customer invoicing data into the Freight Forwarding System (PFF), proofed data entry results, confirmed totals and other inputted data, and posted transactions in the Great Plains Accounting System.
● Entered Carrier Brokerage invoices into the Great Plains Accounting System.
● Deposited Cash Receipts using the Immediate check Truth Maintenance System into JP Morgan Chase account.
● Coordinated with Operations Accounting group to resolve billing issues by researching incoming vendor statements, and resolve with final results within a reasonable response time to Carriers.
● Maintained a high-quality relationship with internal and external customers.
● Monitored customer accounts to minimize DSO using A/R aging reports.
● Generated and sent customer statements on a regular basis, dependent on their delinquency.
● Communicated with customers as deemed necessary to keep accounts in current status.
● Assisted other team members in billing process as needed.
● Worked with Freight Forwarding team to assure accurate billing entry with regards to brokerage rates and client billing processes.
● Proofed, edited, and posted outsourced billing batches in the Great Plains Accounting System. Health Net Inc., Shelton, CT March 2009-July 2010
Accounts Receivable Representative I
● Reconciled and audited assigned small group and middle market accounts including cash and billing research and manual adjustments at an average of 95% by end of each month.
● Maintained, monitored, and processed small group correspondence as necessary and in accordance with departmental policy
(includes letters of intent to collect and reminder telephone calls to delinquent groups). Documents in detail all telephone calls/correspondences made in effort to collect outstanding premiums.
● Answered group calls with respect to billing discrepancies, eligibility, and enrollment issues.
● Acted as a liaison between sales, brokers, cash team, and enrollment to rectify membership accounting and billing discrepancies.
● Interacted with Sales Department and Brokers concerning premium payments, adjustments, and potential terminations.
● Applied routine employer payments and implemented cash inquiries regarding misapplied payments to maintain client account financial integrity.
● Reinstated groups including preparation of documentation to group, reconciliation of premiums for reinstatement, followed up that all documentation and premiums were received, and then prepared and submitted paperwork to Group Installation to have processed.
● Submitted group termination requests for lack of payment including preparation of documentation to collections, reconciliation of premiums for termination, and then prepared and submitted paperwork to Group Installation to have processed.
● Maintained Excel aging spreadsheets to track outstanding group balances.
● Provided detailed aging explanations via Excel spreadsheets regarding 60/90/120 day balances on a monthly basis.
● Adhered to company policy and procedure and contractual agreements in reference to retro activity, new hire rule, dependent coverage, student coverage, effective and termination rule, open enrollment, coverage codes, premium and rider rates, renewal, and group termination rule.
● Handled internal and external inquiries concerning billing, rates, and members.
● Diligently worked to provide quality customer service and to advocate departmental metrics, goals, and expectations.
● Assisted the Finance Department on special projects as needed. Powers Fasteners, Inc., Brewster, NY June 2008 – January 2009 Accounts Receivable Administrator
● Entered and posted customer payments from deposits made to lockbox on a daily basis.
● Reconciled the lockbox and miscellaneous cash receipt batches entered in the AS/400 to the bank.
● Mailed customer invoices on a daily basis and customer statements once a month.
● Called customers that were 60 & 90 days past due for all 20 branches nationwide.
● Handled customer calls requesting invoice copies, statements, or overdue balances.
● Prepared miscellaneous bank deposits and delivered them to the bank.
● Updated leasing information in Excel spreadsheet.
● Handled special projects for Controller as requested.
● Reconciled small bank accounts on a monthly basis and made journal entries to record money market interest.
● Entered Invoices in AS/400 for Accounts Payable.
● Analyzed and prepared Excel spreadsheet for T&E.
● Assisted Credit Manager with credit references.
United HealthCare, Trumbull, CT January 2007 - February 2008 Collections Representative
● Responsible for collecting at least 85% of assigned small group premiums within the grace period utilizing Access database and terminating those groups which were not paid within the grace period.
● Determined eligibility for small group reinstatements; Calculated reinstatement amounts and gave reinstatement instructions; sent small groups for reinstatement utilizing a shared Excel spreadsheet.
● Analyzed and interpreted account reconciliations.
● Provided billing services when necessary to resolve incorrect rates and update member information; acted as a liaison with Premium Analysis, Billing, Cash Applications, and Group Services.
● Recognized billing errors for accurate invoicing utilizing Oracle.
● Worked recovery accounts utilizing Access database and gathered necessary paperwork in preparation for sending unresolved recovery accounts to Third Party Agencies.
● Received and prepared in-house checks for processing.
● Prepared, printed, and forwarded write-offs to be processed by Cash Applications utilizing Access database. TruGreen Lawn Care, Danbury, CT March 2006 - January 2007 Sales Auditor
● Audited sales to determine their legitimacy, and up-sold customers at time of audit to increase sales revenue.
● Tracked sales revenue by utilizing Excel spreadsheet, and generated sales revenue reports via A/S 400.
● Checked sales to make sure they were properly entered into the A/S 400 client base.
● Responsible for enrolling customers into the A/S 400 generating Welcome letters, New York Service Agreements, and Prepay letters; sent out generated correspondence along with product information.
● Liaison between customer service and customer operations. Credit Center Inc., Danbury, CT December 2001 - March 2006 Collections Representative
● Collected $35k/mo. in delinquent client accounts utilizing CRS for several local medical facilities and practices, and other local professional businesses.
● Maintained high volume of accounts, and managed numerous payment arrangements.
● Verified health insurance coverage, and checked claim status to determine patient responsibility.
● Researched for litigation; verified ownership of real estate properties in CT & NY, and verified employment.
● Provided customer service for high call volume office facility.
● Trained new collectors.
TruGreen Lawn Care, Danbury, CT March 1998 –December 2001 Collections Representative
● Producer of the highest contact percentages in Collections utilizing A/S 400 accounts receivable inquiries.
● Coded special instructions for immediate lawn service schedule.
● Printed accounts receivable reports; batched and mailed monthly billing statements.
● Trained new collectors.
● Provided customer service and recommended lawn care treatment plans based on customers lawn care needs. EDUCATION
Western Connecticut State University, Danbury, CT
Bachelor's Degree Finance; BBA Management with Minor in Psychology. Expected Graduation Fall 2019 Associate's Degree of Science in Liberal Arts, January 2006. COMPUTER SKILLS
Microsoft Word, Excel, Outlook, PowerPoint, Access, A/S 400, Pyramid, CRS,Oracle, Forte, Lotus Notes, MC 400, DXR, Macess, Great Plains Accounting System, Citrix Systems,Soarian Financials, Invision, Citrix and PFF. References Available Upon Request
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