Major Dickerson

718-***-****

adi0fb@r.postjobfree.com

(Local to Palmer Ave Bronx, New York 10466 available for In-person/Phone Interview)

US Citizen

Summary:

More Than 15+ years’ experience as Tech Help Support Specialist and Field Technician work.

Proficient in supporting diverse clients in the N.Y region in answering and solving hardware and software issues P.C. & Macintosh

Experience in heavy troubleshooting phone support on diverse hardware and in-depth experience on Lenovo systems Microsoft software.

Expertise in connecting modem and network PCI cards on IBM and Macintosh and Lenovo desktop systems.

Proficient in installing and supporting dot-matrix and laser printers.

Experience in Log tickets using Spiceworks

Experience in Working on diverse projects for client.

Proficient in maintaining HP, Xerox, Ricoh, and Lexmark printers and networks.

Installed and updated diverse hardware and software for end users.

Use remote access software Spiceworks to troubleshoot technical problems and resetting users accounts and passwords.

Trained users IBM and Macintosh machines

Sustained Microsoft Office and Windows 95/98/2000/XP.

Supported diverse users on email software and hardware problems.

Skills:

Hardware: IBM PC’s and compatibles /XT/AT, IBM 4381, Macintosh II, SE, Hewlett Packard 3000

Software: Windows 3.1.1/95/98/XP/Vista/7/8/10, NT, Microsoft Works, Microsoft Office Suite, Spiceworks, PageMaker, PFS Write, Lotus Notes, MAC OS/2 & OSX, Net-View, DOS, TSO, Novell 3.1.1 & 4.1.1, Word Perfect, WordStar

Experience:

Insight Global.

June 20 -

Field Technician

Responsibilities:

•Update diverse systems as well as install and maintain hardware

Barrister Company. May 18 – May 19

Field Technician

Responsibilities:

Support diverse clients in the N.Y region in answering and solving hardware and software issues P.C. & Macintosh (MacBook, Mac PC’s apple, Chromebook).

Major Computer Lab. Jan 17 – Apr 18

Field Technician

Responsibilities:

Build custom systems for diverse clients with support.

K Herman Systems. Feb 98 – Dec 16

Senior Field Technician

Responsibilities:

Heavy troubleshooting phone support on diverse hardware and Microsoft software.

Log tickets using Spiceworks

Working on diverse projects for client.

Maintained HP, Xerox, Ricoh, and Lexmark printers.

Installed and updated diverse hardware and software for end users.

Use remote access software Spiceworks to troubleshoot technical problems and resetting users accounts and passwords.

Mount Hope Housing Company Dec 10 – Jun 11

IT Technician

Responsibilities:

Trained users IBM and Macintosh machines (MacBook, Mac PC’s apple, Chromebook), as well as mentoring them.

Performed oral presentations on diverse P.C.’s and printers.

Maintained HP, Xerox, Ricoh, and Lexmark printers and networks.

Installed and updated diverse hardware and software for end users.

Use remote access software Spiceworks to troubleshoot technical problems for users.

Entex Systems Nov 97 – Jan 98

Key Laboratory Systems May 97 – Oct 97

Senior Tech Help Support Specialist

Responsibilities:

Maintained diverse hardware and software for clients.

Supported Novell 3.1.1 and Windows 7, NT, 4.O.

Performed and installed Microsoft Word 3.1.1 and 95/98/2000/XP/7.

Answer calls and respond to email software and hardware problems on IBM and Macintosh (MacBook, Mac PC’s apple, Chromebook) for 200 users. G Substantial phone support on OFFICE and other diverse software applications.

Installed and supported 3.1.1. and N.T for 300 users on diverse systems.

Trained users on Microsoft Word and Microsoft Office, providing phone support on other diverse software.

Mounted modem and network cards including hard drives on IBM and Macintosh.

Use remote access software Spiceworks to troubleshoot technical problems and manage assigned workload.

Installed and maintained dot matrix and laser printers on network.

Solomon Brothers, New York, NY Nov 97 – Jan 98

System Tech Specialist

Responsibilities:

Heavy phone support on Microsoft Word and Microsoft Office.

Sustained Microsoft Office and Windows 95/98/2000/XP.

Supported diverse users on email software and hardware problems.

Soma Solutions Aug 96 – Apr 97

Junior Technical Support Specialist

Responsibilities:

Setup diverse software and hardware on systems.

Conducted end user technical training on OS/2, Microsoft Word and Microsoft Office

Including training users on how to assemble and disassemble a system.

Connected modem and network PCI cards on IBM and Macintosh desktop systems.

Installed and supported dot-matrix and laser printers.

Comforce Systems Apr 95 – Jun 96

Junior technical support specialist

Responsibilities:

Supported Hewlett Packard 3000, Macintosh, IBM PC’s and Windows N.T machines.

Installed and maintained Microsoft Office and Lotus Notes for 80 users.

Establish and provided phone support for N.T. and 98/95 to diverse departments.

Maintained laser printers for 15 departments and provided phone network support for diverse problems.

Saint Jude Nursing Home, JP Morgan, Key Systems Jan 95 – Mar 95

Tech Support Specialist

Responsibilities:

Troubleshooted for setting up overnight backup using DDS DRIVES and tape drives for the HP 3000.

Supported 300 users on Macintosh, HP and IBM on various NT and network problems.

Maintained HP laser printers and maintained them on networks as well.

Stone Computer Nov 94 – Dec 94

Computer Salesman

Responsibilities:

Supported diverse custom applications for clientele.

Assembled custom computer systems for corporations and private customers.

Donovan Data Systems Apr 93 – Sep 93

Customer Computer Tech Support

Responsibilities:

Installed and maintained P.C. boards and peripheral equipment for diverse departments.

Guidance Services Apr 91 – Mar 93

Computer Tech Support

Responsibilities:

Installed and maintained P.C. boards and peripheral equipment for diverse departments.

Provided phone support for Lotus Notes, Microsoft Word and 3.1.1 installed shrink wrap software on servers as well as providing printer phone support on lines and controllers.

Iona College Jul 90 – Mar 91

Manager, Computer Lab

Responsibilities:

Trained and advised novice computer users on IBM PC Hewlett Packard and Macintosh SE.

Responsible for debugging and writing programs in COBOL RPGII and QBASIC.

Bronx Community College Jun 88 – Jun 90

Manager, Computer Lab

Responsibilities:

Duties responsible for giving oral presentations on diverse software, for staff and faculty.

Education:

Bachelor of Science in Computer Science, Iona College, 1990

Associate’s in Science Degree in Computer Science, Bronx Community College, Bronx, NY

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