Randy Grein, Systems Engineer

*** ***** ** **

Bellevue, WA 98008

425-***-****

adi0e8@r.postjobfree.com

Summary of Qualifications

Senior system engineer with experience with multiple platform networks, integration, documentation, protocol analysis, switches, routers, troubleshooting, security and Quality Improvement.

Servers

Windows through 2016 server, designing and installing multi-site networks (including Active Directory design), providing security, updates and server recovery. Work with various unix and linux platforms and mainframe integration.

Workstations

Integrating PC’s to Windows 10, remote access. Apple through current and Linux workstations. Workstation management tools such as AD group policies, management systems, imaging, and multiple antivirus console applications. Experience includes batch scripting, application delivery and imaging.

Analysis tools

Experience and training with protocol analyzers including virus detection and security, capacity planning and troubleshooting. Other network tools used include Solar Winds and Openview, nmap, snort, What’s Up!, as well as basic tools such as traceroute and ping.

Virtualization and SANs

VMware 4.1 through 6.5 administration and troubleshooting and iSCSI based SAN configuration and management.

Switch/router configuration and management

Experience includes design, configuration and management. Management tools include HP Openview and Solar Winds (installation and setup), Managewise, and embedded cli/web management.

Experience

Amazon, Seatac, WA 6/2020 – Present

IT engineer 1

Manage IT systems for 2 warehouses. Complete the partial buildout of the network systems at a distribution center warehouse gone production with 3 techs. Manage vendors for cabling and specialty systems, update switches and routers, and complete documentation of the network. Mentor techs and coordinate with peers and central IT.

Davita, Federal Way, WA 7/2014 – 11/2019

System Administrator//Engineer

Provide Systems Administration and engineering to Enterprise network, spec servers and design, manage assigned projects.

Project: Refresh outdated and undocumented servers, creating process and documentation, work with business owners to satisfy needs and complete migration. This included normalizing records and aligning required management and monitoring services as part of the find process. As we honed the process I proposed moving to a lifecycle management process.

Project: Hardware monitoring. Implemented HP Insight Control for the Windows servers. Limitations of this suite led us to move to HP Oneview in conjunction with the vmWare team.

Project: Windows patch management using HPSA and create semi annual hardware updates using HPSUM. This required coordination with the HPSA team to right-size the system for the scale of the environment and resolve point problems for over seven thousand physical and virtual servers. Patch reliability went from about 60% to 98% for Windows servers and from zero to 80% in the first year of hardware updates.

Tacoma-Pierce County Health Department, Tacoma, WA 12/2007 – 7/2014

Senior Network Engineer

System design and maintenance, security and monitoring for a 5 location, 360 user health department. Redesign and maintain core network Cisco switches and routers, Fortinet firewalls, multiple Cisco wireless links and introduce SSL and IPsec VLANs. We investigated Cisco management solutions but used CLI management due to the small size. I migrated the firewall from an aging Fortinet firewall cluster to a more affordable and appropriate Watchguard system, improving security and reducing connection tickets from 3 a day to 3 a month. Migrated from Netware to Windows servers on VMWare with assorted virtual linux appliances. This required installation of dual site EMC iscsi storage networking. Build and maintain Active Directory, DNS, DHCP, group policies and access rights. Reinstall and update a failed management system, similar in scope and ability to Microsoft’s SCCM.

Homestreet Bank, Seattle, WA 4/2007 – 10/2007

Senior System Administrator Projects and duties:

Tier 3 support of a 50 location bank. Repair and upgrade of multiple network monitoring systems. Created documentation, set requirements and ongoing network monitoring including Wireshark to determine root cause of problems. My first task was to rebuild from scratch a failed Solar Winds monitoring system. Update Webtrends, Initiate and complete an upgrade for the failing Televoice faxback system. Determined critical problems with the new laptop backup system and provided solutions, allowing the XP upgrade project to proceed successfully. Uncovered persistent network congestion problems using Solar Winds monitoring and deeper investiation with Wireshark. Provided a phased approach to resolution for this major problem.

WCCG, Port Angeles, WA 12/2005- 4/2007

Consulting for small/medium business. Projects:

Security audit and remediation, network redesign and administration for a small VOIP carrier. This included troubleshooting persistent VOIP failures, security problems and upgrading their antivirus to the current Symantec product.

Disaster recovery leading to subsequent DR planning and testing for a Seattle medical clinic. Critical issues were application performance, remote access and rapid recoverability.

Provide ongoing recommendations for a Northwest gaming establishment, including remote access, web services and network upgrades. This mixed environment includes Linux, Netware 6.5, Groupwise 6.5, Zenworks workstation management and an AS 400. Consultation includes security practices necessary to provide separation between production and auditing.

Overall network health checks and support.

Cingular, Redmond, WA 10/2006- 11/2006

Contract work in the data NOC. Using a variety of tools respond to system alarms, determine cause and creating trouble tickets in the Remedy system.

Jefferson Wells, Seattle, WA 6/2005- 12/2005

Contract SOX preparation work for Boeing. Prepare Boeing for annual SOX audits, reviewing their documentation and practices. Review policy documents, interview control performers and evaluate both documented and actual procedures for security and effectiveness.

Hascal Sjoholm & Co, Everett, WA 4/2004-5/2005

IT engineer for a small networking consultancy, splitting time between internal and external support. Representative projects:

Troubleshooting and problem resolution for SAN environment and cluster. These results led to replacement of the inadequate cluster hardware and upgrade to current versions of NetWare, Groupwise and Zenworks for workstation management, including application delivery, access rights and workstation imaging.

Created remote access solution for end users.

Provide system remediation and corrective administration for several medium-sized law offices in Everett. One SBS 2000 server was badly overloaded with a poorly chosen hardware configuration and excessive shadow copying, resulting in excessive login/logout times and frequent dropoffs. Management, updates and recovery of Blackberry server, Exchange, and SQL. Migration of servers as needed. We also updated their Symantec Antivirus and provided routine administration.

Computer Service Corp, Tukwila, WA 7/2003-4/2004

Representative projects:

Project manager for network upgrade for a local bank moving from NT 4.0 to Windows 2000. This included recovering from an aborted upgrade attempt, managing security for banking applications and routine workstation support and upgrades.

Redesigned and upgraded the internal network from NetWare 5 to 6.5, providing high security remote access for corporate files, email, and the collaboration portal with a sharply limited budget.

Developed documentation standards for network assessments.

Western Computer Consulting Group, Port Angeles WA 3/2003-7/2003

Network consulting and maintenance.

Compufixx, Marysville WA 11/2002-3/2003

Hardware and software repair in a fast-paced environment.

Network Consultant 4/2002-11/2002

Consulting for a range of clients local and across the country. Representative work includes remote application troubleshooting with protocol analyzers, system installation and upgrade, training and system documentation. GroupWise upgrades, disaster recovery and migrations from 5.5 to GroupWise 6. Recent projects include:

Disaster recovery for a chemical supply company. The recovery process included advancing them from GroupWise 5.5 to GroupWise 6

Upgrade a gaming establishment from NetWare 5.1 and GroupWise 5.5 to NetWare 6 and GroupWise 6.

Application analysis in a networked environment to resolve performance problems. The work was performed remotely using Citrix and protocol analysis tools.

Seitel Leeds & Associates, Seattle, WA 5/1995-3/2002

Senior network engineer for a prominent Northwest consulting company. Clients range from small five user offices to fortune 500. Budgetary and detail design, consulting on current technologies and processes, pre and post sales design, installation, support and training. Major projects:

Assess and recover first Novell server cluster for BECU. The internal attempt had failed and we were called in to deterimine why, and how to complete. This required close coordination with Dell support for their new SAN products as well as implementing new technology under Novell.

SME for security audit for Mead Corp.

Migrate Washington State DOT, Northwest region from Netware 3.11 to NT 4.0, and subsequent administration. The project included 1200 users, 50 servers and integration with the rest of DOT. Major successes include completing the stalled upgrade, determining root cause of persistent communications failures and leveraging eventual service upgrades from Olympia, and putting administrative tasks on an achievable, routine schedule.

papers on disaster recovery, network optimization, performance and best practices. Co-authored Exam Cram! Title, NetWare 4.11-5 Update.

Designed and installed 2nd generation mixed network for WA. State ESD, Seattle region

Design and implementation of directory services for many customers

Education

University of Washington, Seattle, Washington, physics

North Seattle Community College, Seattle, Washington, CIS.

Publications

Randy Grein, "Is the Doctor In? The Ins and Outs of a LAN Dissection," Network VAR, (September 1996): pp. 56-64.

Randy Grein, "Feathering Your NEST," Network VAR, (October 1996): pp. 24-32.

Randy Grein, "Offering Remote Management Services," Network VAR, (December 1996): pp. 77-83.

Randy Grein, "Where RAID Excels," Network VAR, (February 1997): pp. 41-47.

Randy Grein, "How to Put Big Iron on an Intranet," Network VAR, (March 1997): pp. 49-54.

Randy Grein, “Special Report: Fault Tolerance with NDS”, Network VAR (June 1997): pp. 26-31.

Randy Grein and Pat Brown, “Exam Cram: NetWare 4.11 to 5 Update”, Certification Insider Press 1999

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