Islam El Sayed Saleh Hasan

New El kawther Area, Hurghada

002***********

adi0ax@r.postjobfree.com

October.23th,1991

Born Place: Abu Dhabi, United Arab Emirates

Nationality: Egyptian

Marital Status: Married

I am seeking a reservation position that enables me to utilize and fortify the attributes, skills and personal qualities I currently have and to make a real,tangible difference in the company that I work for. I have always been an extremely hands on, practical and energetic worker and am very experienced with providing excellent customer service at all times and in all circumstances .

Job Title Business Content Specialist Jul, 2020 – Jul, Present

Employer Title Raya Contact Center - Hurghada

Achievements/Tasks Create merchants sections, upload and update all products

Communicate and respond to the customer to

complete his requests by e-mail

Fix and uploading product images

quality control all product created before go live

Job Title Receptionist – SEO Marketing Jul, 2019 – Jul, 2020

Employer Title Sliders Cable Park - El Gouna

Achievements/Tasks Handle incoming and outgoing telephone calls with

an overall customer satisfaction score of

over 95 %

successfully managed information using

sliders software,

including sing-in, membership records, and

billing with 100%

accuracy

Job Title Reservation Agent Mar, 2019 - Jun,

2019

Employer Title Jaz Hotels Group – Jaz Aqua Marine & Jaz Blue Marine

Achievements/Tasks Process Reservations on Opera System PMS

Deal with Emails – Online Web Site

Handling the special requests of the gusts

Respond to gusts phone calls

Job Title Costumer Service Agent 2018 - 2019

Employer Title We – Telecom Egypt

Achievements/Tasks Costumer Service Agent

Job Title Sales Representative 2017 – 2018

Employer Title Vodafone

Achievements/Tasks Sales,corporate (SME'SOHO) Field of Experience & Qualifications

Work Experience

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Job Title Data Entry Operator 2016 - 2017

Achievements/Tasks Data Entry Military Officer

Organized source data by sorting information

according

To established entry procedures

Job Title Supervisor 2014 – 2015

Employer Title Contracting Company, Drilling sites

Job Distribution Supervisor of drilling equipment and truck load

Supervisor of digging the Suez Canal area

Job Title Supervisor 2012 – 2014

Employer Title Wink Company, for event planning and advertising

Job Distribution Supervisor at public relations

Planned all the program for the day of event

Contracted with companies to be our main

sponsors

Institute Bachelor of Tourism and Hotels ( Tourism Studies )

Graduation Year 2016

Word,Excel,Access,Out look, Power Point and outlook web access

ICDL ( international computer driving license)

Customer Service training

Administration Skills

Sales Analyzing

English Courses

Digital Marketing

Excellent Knowledge of all office Versions & all Microsoft of application Version

Arabic : Mother Tongue

English : Excellent Command in Written & Spoken

Ability to Learn Fast Self Motivated

Positive Attitude Analytical

Quickly build ongoing customer relationships Wonderful phone etiquette

Develop sales processes and procedures Close complex sales transactions

Excellent written and oral communication skills

Flexibility when dealing with customer objections

Ability to meet deadlines, set priorities and multiple tasks and deal well with frequent change

My objective as a reservation agent is to deliver excellent customer service at all times to the guests.

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Education

Training & Pervious Courses

Skills

Computer Skills

Language Skills

Personal Skills

Basic Skills

Career Objective

I can fulfill this by greeting guests upon arrival with gusto, observing phone etiquette, ensuring smooth checking in and out of guests and managing room reservations and cancellations properly. Part of my objective is to promote the hotels facilities to the guest in the most polite and informative way I can. Not only that, I will also ensure safety of the guests by communicating with them the safety procedures and service standards of the hotel. I believe with these key strengths, i can achieve this objective.

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