Barbara Jean Phillips - Technical Writer, Editor, Technical Documentation Problem Solver
email@example.com 206-***-**** Barbara Phillips Résumé page 1 of 2
My Superpower: Authoring clear, accurate, user-centric documentation for internal and external customers. Customer service. Project management.
Portfolio: http://barbarajphillips.pressfolios.com LinkedIn: www.linkedin.com/in/barbarajphillips SUMMARY
20 years of technical writing experience in
regulated environments - medical devices &
Experienced with SharePoint for document
management, collaboration, wikis.
Experienced with Visio for process mapping.
Six years of project management experience. Excellent collaborator across functional teams
Expert user with OneNote, Teams, Word,
Expert skills with Adobe Illustrator, Photoshop, Acrobat Pro.
Highly focused, technical writer and turnkey communications professional with over 20 years of technical writing experience combined with 20 years of engineering technical support experience. Specializing in commercial aviation, medical electronics, B2B, and consumer products. Very driven, proactive, can-do energy; Able to set priorities and complete projects on time. A team-oriented collaborator who thrives on achieving organizational goals.
» Proven ability to research, synthesize, design, author, illustrate, index, and publish clear, effective, accurate, user-centric documentation that complies with relevant regulatory requirements.
» Proven ability to interface effectively with the entire product development team: managers, design engineers, test engineers, sales, and production and repair station personnel.
» Proven ability to take initiative and carry out complex projects with minimal supervision.
» Consummate team player, strong interpersonal skills. Able to build consensus and achieve buy-in from stakeholders.
» Able to collaborate directly with manufacturers (Boeing, Airbus, Collins Aerospace, Bombardier, Embraer, Mitsubishi), operators (KLM, Iceland Air, United, ANA, JAL, many more), and repair station technicians from around the world for updates of aircraft maintenance documentation.
» Fluent with engineering drawings, specifications, test standards, test reports, CAD models, and schematics. Some experience reading/interpreting Python, HTML, and other markup languages.
» Rock star expertise with all Microsoft Office applications plus Adobe Illustrator, Photoshop, and Acrobat Pro.
June, 2020-Present, - Senior Technical Writer - Hummingbird Aviation Services, Remote.
» Managing/collaborating with a small team to produce a maintenance manual for the F35 fighter jet canopy actuator. My responsibilities include, writing, editing, illustrating, page layout, pre-press formatting.
» Responsible for managing deliverables, hitting milestones, and deadlines.
» Coordinating with the manufacturer’s SMEs to access and verify the required engineering documentation.
March 2016-March, 2020 - Senior Technical Writer - AvtechTyee, Everett, WA.
» One-person tech pubs department solely responsible for all maintenance documentation content for a wide variety of airborne electronics and cockpit audio communication equipment. Responsible for researching, writing, illustrating, indexing, shop verification, and publishing.
» Solely responsible for managing and supporting maintenance documentation requests from external customers: manufacturers, operators, and repair station technicians - and from internal customers: sales, customer service, design engineering, and sustaining engineering.
» Responsible for managing a tech writing team in India, managing programs and deliverables.
» Burned through a two-year backlog while soliciting feedback directly from customers on ways to improve manual standards and compliance with ATA specifications. 2018 - MTorres, Everett WA. (side job, short-term contract) Localized complex maintenance manuals from “Spanglish” to American English for robotic equipment used in fabricating carbon fiber wing spars for the Boeing 777X.
Barbara Jean Phillips - Technical Writer, Editor, Technical Documentation Problem Solver firstname.lastname@example.org 206-***-**** Barbara Phillips Résumé page 2 of 2
Sept 2014-March 2016 - Tech Writer II - Aviation Technical Services, Everett, WA.
» Responsible for defining, developing, and documenting business management system processes to facilitate ISO 9000 quality certification in advance of the company seeking its first FAA-PMA.
» Solely responsible for researching and writing the company’s first FAA-compliant Quality System Manual, required for manufacturing authorization.
» Created new templates and documentation standards for engineering plans, reports, and processes.
» Migrated “tribal knowledge” manufacturing processes and engineering procedures to written work instructions, flow charts, and operating procedures.
» Collaborated on writing FAA-mandated reports for STC Certification including Project Specific Certification Plans (PSCPs) and Instructions for Continued Airworthiness (ICAs).
» Authored maintenance documents including CMMs, AMM supplements, IPC supplements, Service Bulletins, and Task Cards (shop floor work instructions) for interior modifications on Airbus A320s and Boeing 737NGs.
June 2012-Sept 2014: Lead Technical Writer - B/E Aerospace, ALCI, Everett, WA.
» Responsible for managing and supervising a team of writers and illustrators in Bangalore, India, for production of Illustrated Parts Catalogs for B/E Aerospace lavatories installed on Boeing 737NGs.
» Responsible for managing and leading an on-site team of writers and illustrators in a comprehensive CMM-IPL for a new modular lavatory on a compressed, rapid development schedule. Our Boeing customer said it was the best CMM he’d ever seen.
» Responsible for mentoring interns and junior writers.
» Interfaced daily with Boeing engineering liaison Mike Soltani (email@example.com) for on- going CMM updates with inclusion of new lavatory configurations and retrofits.
» Initiated and facilitated bringing Boeing training specialists on site for tech pubs team training.
» Designed and published process and procedure workflows for a new manufacturing facility to aid in training across all functional roles: supply chain, customer service, manufacturing.
» Collaborated with IT to migrate print training materials to a web portal, established metrics for training.
Sept 2009-June 2012: Independent Consultant: Technical Writer, Editor, Copywriter, Seattle area
» Solely responsible for researching, writing, page layout, and publishing seven FDA-compliant user and maintenance manuals for Verathon Inc. (ultrasound devices) using Adobe InDesign.
» Over 30 completed and published user manuals and maintenance manuals - for medical electronic instruments and software applications. Clients include Medtronic Physio-Control, Response Biomedical, Arteria, Medical Dynamics, Cirrus Biomedical Systems, and Response Biomedical.
» Courseware & Corporate Training Manuals: Clients include Freightliner and Microsoft Project Server 2007. Corporate and marketing writing including case studies, scenarios, white papers, data sheets for a wide range of B2B and consumer products.
Certificate - Technical Communication, University of Washington, Seattle, WA BA - Linguistics. Seattle Pacific University, Seattle, WA AA - Mechanical Engineering Technology. Maricopa Technical College, Phoenix, AZ
Steve Lachance, Ops Engineering Manager, AvtechTyee. firstname.lastname@example.org 425-***-**** Jake Klehr, Business Development Manager, AvtechTyee. email@example.com 425-***-**** Paul Menard, Principal Engineer, AvtechTyee. firstname.lastname@example.org 425-***-**** Karen Risse, Customer Service Manager, AvtechTyee. email@example.com 425-***-**** Larry Coburn, Engineering Manager, Aviation Technical Services. firstname.lastname@example.org 425-***-****
Dan Stefanik, Lead Engineer, Aircraft Repairs, Aviation Technical Services. email@example.com 561-***-****
Tony Nissen, Director of Engineering, Ocean Gate. firstname.lastname@example.org 425-***-****