Service Representative Customer

Alana Watson

*** ******** ** **

Atlanta, Georgia 30313

210-***-**** ■ ********.******@*****.***

EDUCATION

Clark Atlanta University Atlanta, Georgia

Bachelor of Business Administration: Finance and Financial Planning May 2023

3.6/4.0

EXPERIENCE

Aston Gardens Senior Living Sun City Center, Florida

Hostess/Sever June 2020-December 2020

Successfully resolve residents’ complaints

Deliver a happy environment for the senior residents by greeting and assigning tables to approximately 120 guests

Manage 115 calls by answering the phone with an inviting tone and confirming takeout orders

Effectively recording the number of residents serviced and debrief managers on the counts

Burger King Sun City Center, Florida

Customer Service Representative December 2018-August 2019

Provided exceptional customer service to a variety of people

Directed new employees on crew member operations

Managed cash registers holding $1000 or more, efficiently

Served food to over 300 customers per night

ACTIVITIES AND HONORS

National Society of Leadership and Success, April 2020- Present

Full Circle Volunteer Organization, Fall 2019- Spring 2020

National Spanish Honors Society, Vice President, 2018-2019

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