Sumathi Mukkera

Email: adi065@r.postjobfree.com; Call: 515-***-****

CRM Specialist having 2+ years of experience in delivering business solutions using sales, marketing and service modules of Microsoft Dynamics CRM. Skilled at data analysis, visualization and database Integration using SQL, SSIS, SSRS. Understanding functional needs by interacting with the business analysts, developed object oriented web applications using Microsoft Dynamics CRM and C#, SQL Server, XML, HTML5, CSS, JQuery and JavaScript.

Summary:

Microsoft specialist with strong experience in custom application development and preparing proper strategic development plan by translating business requirements to Microsoft Dynamics CRM solutions.

Experienced in customization, configuration and integration of MS CRM Versions 2013, 2015, 2016 and 365 online.

Competent in MS Dynamics CRM, Ribbon workbench, CRM Rest builder, C#, XML, Fetch XML, HTML5, CSS, JQuery and JavaScript, APIs, SQL Server, SSIS and SSRS.

Worked on Azure, for continuous deployment through CI/CD pipelines.

Proficiency in creating, exporting and importing Managed Solution and Unmanaged Solution to transfer customizations from one environment to another.

Configuring Entities, Views, Web resources etc. Designing and Customizing CRM forms, Business Process Flows, Ribbon, Chart, Site map, Plug-ins, Workflows, Dialogs, Custom Workflow assemblies, also others configuration and customizations setup along with integration of MS Outlook, SharePoint.

Expertise in developing and deploying plug-ins, custom workflow activities and java script extensions for MS CRM.

Hand on experience in model drive apps.

Created Entity forms, Entity lists, Web forms, web link sets for the Portal.

Used javascript, html, css for the custom validation and look and feel for the Portal pages.

Good Experience in developing windows applications, web applications, windows services and web services in Microsoft Visual Studio.

Hands-on experience across all stages of Software Development Life Cycle (SDLC) including business requirement analysis, build, unit testing, system integration and user acceptance testing in various methodologies like waterfall, Agile.

Academic Qualifications:

Bachelor’s in Electronics and Communication Engineering from Jawaharlal Nehru Technology University, Hyderabad, Telangana India in 2012.

Professional Experience:

Client: Optum Inc, Eden Prairie, MN July 2018 – Till date

Responsibilities:

Creating the custom ribbon on the form, entity, sub-grid level by using Ribbon workbench 2016 for Dynamic CRM 365.

Designing/Modifying the forms, applying the field validations, default values and custom logics as per the requirement.

Experienced in Java script for the client-side validation on the entity form and field level.

Creating complex SSRS reports using the fetch xml for user understanding, email attachment and for the review records.

Writing the server-side script C# Plugin and custom workflow using visual studio.

Complex SQL Queries, stored procedures to migrate data from the SQL Server.

Automating the process by creating the BPF (Business Process Flow), Business rules and workflows.

Drive end to end deployment of various Components on the Azure Platform.

Using Plugin registration tool to register, deploy and debug the plugins and custom workflows.

Used liquid scripting to create web templates for the Portal web pages

Created Entity forms, Entity lists, Web forms, web link sets for the Portal.

Used javascript, html, css for the custom validation and look and feel for the Portal pages.

Hands on experience in using the out of the box Portal features.

Experience on Azure service bus for the message development center involving different context of messaging using scheduled workflows.

Creating security roles, teams and assigning users with the privileges.

Technologies Used:

Microsoft Dynamics CRM 365, CRM SDK, Visual Studio 2015, C#, Asp.net, SSRS, JavaScript, Fetch XML, SQL Server, Office 365, Azure, XRM Toolbox, CRM REST Builder, Ribbon Workbench 2016.

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