Air Force Engineer

Keenan Cedric Munns adi05l@r.postjobfree.com •501-***-****

SUMMARY

Dedicated, customer-oriented IT professional with more than 15 years of experience. Expertise in installing, troubleshooting, and supporting sophisticated equipment on classified and unclassified networks. Creative problem solver adept in quickly isolating and resolving malfunctions. Recognized by superiors for being self-motivated, highly technical, and a results driven technician.

TECHNICAL PROFICIENCIES

Platforms:

UNIX, Linux, Solaris, Windows NT/XP/7/8/10

Tools:

Microsoft Office (Word, Excel, Outlook, Access, PowerPoint, System Center

suite), Antivirus Tools (Norton, Symantec, Ghost), Active Directory, Remedy, NetIQ, SMS, Solar winds, VMware, Service Now

Networking:

DHCP, LAN / WAN, Frame Relay, TCP/IP, VPN, AMHS, SSH, SSL, Digital Certificates, Cisco, Brocade, Extreme

Servers:

MS Exchange, MS system Center,Windows server 2008, 2012, 2016, and 2019

WORK EXPERIENCE

Long Beach Transit Long Beach, California

System Administrator, 2012 – 2019

●Installed and upgraded computer components and software, manage virtual servers, and integrate automation processes

●Troubleshooted hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues

●Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions

●Responsible for the maintenance, configuration, and reliable operation of computer systems, network equipment, Windows servers, and virtualization.

ITT Systems Basrah, Iraq

Service Desk Technician, 2009 – 2010

●Arranged DOD-approved communication software to be installed, configured, and maintained on government computers and configured the network to allow proper user access

●Ensured both classified and unclassified computer system stability on government-approved operating systems and softwares

●Created over 4000 user logon and email accounts using Active Directory and Microsoft Exchange Server

●Communicated with superior teams to improve product functionality and resolve issues

Compucom Bentonville, Arkansas

Windows Server Engineer, 2009 – 2009

●Supported the largest non-governmental global database efficiently and timely

●Serviced and replaced server hardware as well as cluster disk arrays and tape backups for Dell PowerEdge 2650 to Rack Server 900 to achieve the highest uptime possible

●Installed Microsoft Vulnerability patches to 4000+ servers located around the world

●Maintained over 5000 Windows based servers and distribution servers

SKILLS & CERTIFICATES

Network / System Administrator, 2012

Microsoft Certified Technology Specialist, 2011 • Microsoft Certified Professional, 2010

CompTIA Security+ Certification, 2009 • CompTIA Network+ Certification, 2009

Computer Systems Operations Specialist, 2009

Information Assurance System and Network Management, 2009

Team Leadership • Resource Management • Security Management • Information Assurance System and Network Management, 2008

●Helpdesk Support

●Network Architecture

●System Configurations

●Hardware/Software

●Network Security

●Troubleshooting

●Routing & Switching

●Installation/Configuration

●Firewall Technologies

●Status Monitoring

●End-user Training

●Customer Service

EDUCATION

US Air Force, 2003 – 2009

Airman Leadership School, 2008

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