VIDHYASAGAR DWIVEDI

Email : adi00f@r.postjobfree.com

Phone : (M) +91-901*******

OBJECTIVE

Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player with positive attitude in challenging & creative environment.

EXPERIENCE SUMMARY

Total Experience: 8 Year

Current Employer: Trek Bikes Waterloo

DUR: - 23 March2019 to Till Now

• Supervises / install hardware and software in line with GIT directions.

• Maintains stable daily operation of IT infrastructure.

• Microsoft MCSE, MCITP Systems Administrator (Active Directory).

• Ensures a virus free environment.

• Ensures data and system security in line with GIT directions.

• Defines local policies and procedures in line with GIT directions.

• Ensures compliance with standards set in group/region policies (software licenses, anti-virus program availability, correct configurations, IT equipment list…)

• Prepares proper IT documentation.

• Provides remote support to TREK Sourcing offices and sites outside India (APAC) as required User Support.

• Supervises local external contractor to provide technical support and advice to users.

• Defines IT requirements based on Business demands.

• Organizes regular user training on various applications and software packages IT Planning.

• Evaluates and purchases new hardware for enhancing the system performance & efficiency.

• Assists Management to prepare IT budget.

• Ensures all hardware is covered by proper maintenance agreements.

• Coordinates and / or executes IT activities under IT Manager’s directions Application Services.

• Ensure reasonable network performance at LO and remote offices.

• Perform support on Trekbikes business applications Key relationships:

• LO end-users, managers, application key users and department heads

• LO IT team members located in other locations

Team Management

Previous Employer: DELL INTERNASTIONAL/ NTT DATA

DUR: - 6 April 2015 to 23 March 2019.

Designation : Client Support Associate

Current site: R1 RCM / The Guardian Life Insurance Company of America

Work Experience

Responsibilities:

Managing users account in Active directory, Group Policy creation, Modifications.

Handling entire IT Operation that includes:

Working as a Team Leader.

Asset Management, managing entire IT assets of the organization.

Follow Compliance and HIPPA.

Attending Bridges Call and Resolving issue.

Vendor Management, call sheets and keep tracks of the IT assets issued from vendors.

Working on OPAS application for Inventory & all-important data required to meet compliance.

Working on tickets as per agreed SLA to maintain resolution on time & better IT services.

Troubleshooting problems related files and folders access problems and Account related problems.

Working on VM ware workstation.

Video Conferencing call configuration.

Maintaining and troubleshooting the LAN network / Wireless Network having Client End.

Remotely installation and troubleshooting of software with help of team viewer, SCCM RDP.

CISCO IP phone and Polycom Device configuration & troubleshooting.

Working on SCCM

Resolving the various user’s queries regarding CITRIX and VMWare Host.

Application support to the users as per the requirements.

Resolving the various user queries on daily basis (Onsite, Remote)

Email Configuration on Android and IOS phone.

Previous Employer: Nityo Infotech

DUR: - June 2014 till April 2015.

Designation: Client Support Associate (IT Professional)

Current site: Accretive health PVT. LTD. On behalf of Dell INC.

Work Experience

Responsibilities:

Managing active directory users & computers.

Creation & deletion of user accounts & groups in AD.

Managing security groups & folder access as per requirements.

Resolving the various user queries on daily basis.

Outlook configuration & troubleshooting.

CISCO IP phone configuration & troubleshooting.

Managing onsite inventory of all IT asset i.e. desktop, laptop, IP phone and Headset etc.

Symantec installation & troubleshooting to make PC complaint.

Printer configuration & troubleshooting.

Application installation and configuration support.

Application support to the users as per the requirements.

Responsible for Installation and Troubleshooting using wireless link through Subscriber.

Working on SCCM.

Previous Employer: Futuresoft Solutions Pvt Ltd.

DUR: - 6 Dec 2012 to till May 2014.

Designation : Desktop Support Engineer

Work Experience

Responsibilities:

Maintaining the records/Inventory of various assets (like Desktops, Laptops, Data card)

Providing the on-site technical support.

Laptop & Desktop configuration and troubleshooting.

Resolving the various user queries on daily basis (Onsite, Remote).

Outlook configuration & troubleshooting steps.

Adding machine into Domain.

VPN installation and configuration.

Taking care of Video conferencing IP & broadband based.

Installation of the software’s i.e. ms-office, Project, MS-communicator & other software.

Wi-Fi configuration & troubleshooting.

Training:

Completed SMARTGRAD certification at Jetking.

ITIL awareness program.

ETHICAL HACKER TRAINING PROGRAM

Microsoft MCSE, MCITP Systems Administrator (Active Directory).

Educational Qualification:

Bsc.IT from Makhanlal Chaturvedi National University Bhopal.

12 th from M.P Board Bhopal.

10 th from M.P Board Bhopal.

Software Skills

Operating System: Windows XP/7/8/10, Win 2K3/2K8/2K12, MAC IOS, Android

Other Package: Good knowledge of Ms Word, Excel, Power Point, MS Outlook, Office 365,

Hardware and Technical Skills:

I can troubleshoot all hardware issue related to Laptop, Desktop, VOIP, Switches, Access Point, Video conferencing and Modems.

Windows installation, Hard disk Partition, various software installations, Antivirus, MS outlook configuration, CISCO Phone Configuration, Network Printer installation, VPN installation & configuration etc.

Personal Details

Father Name: Sri R.C Dwivedi

Date of Birth: 15 Aug 1988

Marital Status: Marred

Nationality: Indian

Language known English and Hindi.

Current Address: H. No-331, Dwarka Sec-8, New Delhi.

Permanent address: North Pateri, VITS Collage Road, SATNA (M.P)

I here by declare that all the information mentioned above is true to the best of my knowledge

Vidhyasagar Dwivedi

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