Social Media Sales

PERSONAL INFORMATION Juliet Cherono

Mobile phone numbers : 073*-***-*** 072*-***-***

E-mail address: *************@*****.***

WORK EXPERIENCE

JUNE 2019 – AUGUST 2020

Call Center Representative Royal Mabati Factory Ltd

Provide bespoke customer service and company representation at the contact center.

Manage hotline inbound calls for orders and quotations and link up customers with sales for order placements.

Execute outbound follow up calls for sales conversion and after-sales feedback from customers.

Interact with social media community on company platform to prospect, resolve complaints and provide timely responses to inquiries through comments and inbox messages.

Daily reporting.

JANUARY – NOVEMBER 2018 Call Center Representative Give Directly Kenya

Collect and accurately record data from project participants through telephone.

Maintain low drop-call rate of less than 5%, 2.5 minutes call handle time and take total ownership in every call situation.

Quality Analysis by monitoring calls made by the team to ensure adherence to set standards.

AUGUST 14 – AUGUST 2016

Telesales & Business Development Africa Center for Corporate Studies

Pitch training services on telephone to corporate clients and close sales.

Tailor-make training proposals and accurate quotations based on client specifications and needs.

Build rapport with prospective and existing clients and maintain excellent professional relations for repeat training business. COMPUTER APPLICATION

Microsoft Office Suite

COMPETENCIES

4 years’ work experience customer service work and telesales; great customer experience and problem solving skills. Fluent in English and Swahili.

Able to adhere to set quality parameters and standards for delivery of excellent services.

Planning, coordinating and organizing skills. Strong telephone contact handling skills, active listening and presentation skills.

Team player with a high sense of responsibility and accountability. EDUCATION

JUNE 2020

JANUARY – MAY 2020

2007 – 2011

Sales and Marketing Training

Brites Management Consultancy

Customer Service Diploma

Alison Education and Skills Training

B.SC Microbiology & Biotechnology.

University of Nairobi

2

nd

Class Honours

REFEREES Mr. Adolf Keya

Operations Manager

Africa Centre for Corporate Studies

072*-***-*** *********@****.**.**

Mr. Nicholas Rono

Call Center Supervisor

Give Directly Kenya

071*-***-*** ********.****@************.***

Ms. Grace Wanjiku

Call Center Supervisor

Royal Mabati Factory

072*-****** *****.*******@***********.***

Contact this candidate