Executive Customer
Resume:
Contact
(Mobile)
(E-mail) adhzyv@r.postjobfree.com
www.linkedin.com/in/viswanathan- elumalai-9a493297 (LinkedIn)
Top Skills
Business Process Outsourcing (BPO)
Customer Support
Management Information Systems (MIS)
Languages
Tamil (Native or Bilingual) English (Professional Working)
Personal Details
Date of birth : 13-07-1981
Nationality : Indian
Marital Status: Single
Communication Address
Plot No.27, First Street, Govindaswamy Nagar, Madipakkam, Chennai, Tamil Nadu - 600091. Viswanathan Elumalai Bachelor of commerce - B.Com at University of Madras Chennai
Summary
Seeking a challenging position in established concern with the state of the art of technology, where by my experience, problem skills, application & system knowledge can be put in for the development of the concern and the individual.
Experience
Pine Labs Private Limited
Management Information System Executive September 2017 - Present (3 years 2 months) Chennai, Tamil Nadu, India
Worked as MIS executive for South Region for maintaining productivity data, attendance & working time of all the employees. Also, SPOC for all other activities which has been implemented in pine labs.
We are aligning field force accordingly on month wise for service visit for taken a list of devices, which is merchant, has not been done any card transactions. Also, will resolve the merchant issues with the support of respective field staff.
Sai Stationeries and Enterprises
Proprietor
October 2016 - August 2017 (11 months) Chennai, Tamil Nadu, India
Provided service for Online Travel Ticket Bookings for Airways, Bus & Train. Also provided service for Booking Online temple darshan tickets for devotees, Online mobile recharges, Aadhaar Updations, Xerox, Scanning, Printing, Govt. Exam Applications Fill-up process, PAN card, Passport, IT Filling services & also helped to get educational loans for students, Lamination & Documentation services. And, selling all kind of stationery materials.
MMC InfoTech
Customer Service Executive
April 2016 - September 2016 (6 months)
Chennai, Tamil Nadu, India
Worked for online payment transaction complaints for Standard Chartered Bank customers.
V V R Enterprises
Billing Executive
May 2014 - March 2016
(1 year 11 months)
Chennai, Tamil Nadu, India
We have done provisions & groceries retail business with partners. Monitoring cash transaction functions and providing bills, receipts & invoices to customer’s paying in person and also updating the cash transactions into accounts receivable system. Also, maintaining cash register & stock availability status.
BARCLAYS Shared Services Private Limited
Process Advisor
July 2011 - April 2014
(2 years 10 months)
Chennai, Tamil Nadu, India
Barclays Shared Services it’s a service provider for UK Retail Banking - Payment Protection Insurance process. If we found any claims in customers loan repayment. We deduct the specific claim value from customer’s loan account and remaining redress balance has been transferred to the customer’s current account with the help of client applications.
Responsible for completing the cases within SLA and accuracy
Provide advice, guidance & training to new staffs.
Resolving customer issues in a timely & consistent manner.
SERCO
Senior Customer Support Executive
July 2007 - February 2011 (3 years 8 months)
Chennai, Tamil Nadu, India
Intelenet it’s a service provider for Barclays Asset & Sales Finance Process. Barclay's has been lent money to the commercial customer’s on the interest basis with term period. We have transferred all the requested money has been funded & generated in to the customer’s account with the help of Vax Operating System. Finally, these funds are credited into the customer’s availability of money status on the same day.
Quality Analysis & Funds Transfer.
Resolving process queries through e-mail & identify the areas of process improvement.
Lakshmi Vilas Hotels Private Limited
Customer Service Administrator - Jan 2007 - July 2007 (7 months)
Chennai, Tamil Nadu, India
Worked as cashier, service provider & administrator
ZENTA
Analyst
October 2006 - December 2006 (3 months)
Chennai, Tamil Nadu, India
Worked as contract staff in Documents Management Group. Worked as Analyst in "Document Management Group". Here, my responsibilities are reviewing the Indexed forms. While reviewing the files. In case, if we found any mistakes we have changed with the correct format.
Matrix Business Services India Private Limited
Documentation Specialist
December 2005 - October 2006 (11 months)
Chennai, Tamil Nadu, India
Matrix it’s a service provider & one of the associate of ICICI Bank. Also, providing support for background verification of newly joined employees. And, my responsibilities are updating & maintaining the details of Customers residence address, office address, customer name & reference details. Finally, the information's has been sent to the ICICI bank.
Education:
University of Madras.
Master of Computer Applications· (2003 - 2005)
C. Kandaswamy Naidu College for Men - Chennai
Bachelor of Commerce – B.Com, Business/Commerce, General · (1998 – 2002)
I C F Higher Secondary School - Chennai
Plus One & Plus Two - Commerce, General · (1996 to 1998)
Sri Arangaiya Naidu High School - Chennai
S.S.L.C · General (1996 to 1998)
Technical Skills: MS-Word, MS-Excel and MS-Power Point, E-mail, Internet & Web search.
Typing Skills: Higher Grade in Typewriting English (45 Words per minute)
Declaration:
Here, I declare that the above given information's are true to the best of my knowledge & belief.
Signature,
E. Viswanathan.
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