Manager Customer

Balaji. B. Rangan

Contact: (91-887******* ~ E-Mail: ******@*****.***

Transaction Banking Product Management Payments Channels Digital Transformation

SYNOPSIS

Enterprise architect with 20 years of experience in architecting banking solutions and program / project management having core competency in Corporate banking of which over 11 years was with Deutsche Bank.

- Leadership Skills - Cash Management - Liaising& Coordination

- Product Management - Technical Support - Business Analysis

- Program Management - Incident Management - Client Engagement

- Project Management - Client Implementation - Vendor Management - Stakeholder Management

In-depth expertise in Channel products such as e-Banking, SWIFT, Host-to-Host.

Program, Project & Product Management – Channels’ Implementation, Payments, Trade and Liquidity Management Solutions Implementation

Ability to support & sustain a positive work environment that fosters team performance with strong communication, Process improvement & relationship management skills.

Client partnering

Digital Transformation

PROFICIENCY FORTE

Overseeing the implementation of Cash Management Service

Application design and maintenance of Transaction Banking Channels (e-Banking, SWIFT, Host-to-Host) and Payment/Trade Products.

Developing relationship with new customers and deepening relationship with existing client base for business development.

Leading & monitoring the performance of the team to ensure efficiency in process operations & meeting individual & group targets.

Creating & sustaining a dynamic environment that fosters development opportunities amongst team members.

PROFESSIONAL EXPERIENCE

Client: United Overseas Bank

Business Analyst, Jobline Resources Pte Ltd (Apr 2019 – Mar 2020) Singapore

Managing High Value Remittance System Transformation (SWIFT GPI) and STP enhancements implementation thereby improving the STP rate by 10% from existing 85% to 95%

Driving CASA Digitisation Initiatives

Analysing and interpreting customer’s CASA data to gain valuable actionable insights

Writing the user stories & Acceptance criteria for solution provided

Define and refine requirements for CASA digitization

Capture, analyse and assess customer pain points before communicating them back to relevant stakeholders to gain influence

Oversee and be available to the development team & scrum master during development stages and giving final approval on completed work

Spearheading solution development of Transaction Tracking System

Client: Sumitomo Mitsui Banking Corporation

Business Analyst, NECTI (Jan 2018 – Feb 2019) Singapore

Requirement gathering for Remittance messages (Payments and Investigation)

Conduct workshops for key stakeholders on major enhancements to remittance system

Creating workflow for processing of Investigation Messages in the Remittance System

Single point of contact for requirement gathering of creating solution for Integrating customer’s SAP with Bank's Internet channels

Client: Standard Chartered Bank

Project Manager, Nastrac Group (Oct 2016 – Apr 2017) Singapore

Successfully led Digital adoption Initiative to improve operational efficiencies resulting in greater synergy between Retail and Corporate Banking teams and improved bottom line by 12.5%

Socialized organization digital transformation initiatives by conducting workshops for multiple stakeholders

Data transformation of customers’ Payment data to Bank’s format

Client: DBS Ltd

Product Manager, Kelly Services (Jul 2015 – May 2016) Singapore

Analysed and interpreted customer’s CASA data to gain valuable actionable insights

oidentifying potential customers for implementing Liquidity Management solutions to increase revenue by up to 2 Million SGD

Spearheading Strategic marketing of Liquidity Management Videos

Driving CASA Digitisation Initiatives

Wrote the user stories & Acceptance criteria for solution provided

Defined and refined requirements for CASA digitization

Captured, analysed and assessed customer pain points before communicating them back to relevant stakeholders to gain influence

Oversee and be available to the development team & scrum master during development stages and giving final approval on completed work

Defined and refined requirements of the customers for Liquidity Management solutions

Involved in regression testing post software releases

Extensive involvement in planning the Product strategy for Liquidity Management solutions

VP, Product Manager, Sumitomo Mitsui Banking Corporation (Jan 2012 – Mar 2015) Singapore

Defined the product/ project vision for Transaction Banking Channels such as e-Banking Platform and Host-to-Host and communicating with all stakeholders including Customers, Business and development and design teams there by increased client base & transaction volumes of 15%, top line revenue by 10%

Researching and anticipating customer needs while working with scrum team to solve complex problems

Customer research and analysis to ensure the features planned create value to both customer & business

Presentation of screen designs, ideas and communicating feedback from customer testing to stakeholders

Managing and prioritizing product/project backlog and expectations based on time and scope

Overseeing the successful Implementation of Cash Management Services by establishing sound processes thereby uniquely positioned the organisation against competitors and creating USP

Data transformation of customers’ Payment data to Bank’s format

Oversee and be available to the development team & scrum master during development stages and giving final approval on completed work

Involved in regression testing post software releases

AVP, Implementation Manager, Deutsche Bank (Sep 2009 – Dec 2011) Singapore

Driving Customer Implementation of e-Banking Platform and Host-to-Host Channels resulting in end user experience transformation, increased client base & transaction volumes by 12%, top line revenue by 8%

Played a vital role in project planning, scope definition, business requirement approval for channels (Internet Banking/Host-to-Host/SWIFT) including Liquidity (Cash Pooling/Sweeping)

Implemented Payments (TT and Domestic Payments) for Corporates

Implemented Letter of Credit Issuance for corporates within timelines on the e-Banking platform

Assist with creation of workflow tutorials for Trade Finance (LC)

Implemented Supplier Finance (Confirmed Payables) solution

AVP, Barclays Capital (Jan 2009 – Sep 2009) Singapore

Inculcated process harmonization, value-creation mindset, ability to support & sustain a positive work environment that fosters team performance with strong communication, process improvement & relationship management skills - improve team bonding and reduced attrition from 15% to 11%.

Instrumental in setting up of new support team and efficiently ensured on-boarding of applications.

Functioned as a Shift Lead for Technical Support (TS) team providing Level 1 and Level 2 support.

Client – Deutsche Bank Singapore

Technical Lead, HCL Technologies (Jul 2007 – Dec 2008)

Systems Analyst, NESS Global Services (Feb 2005 – Jun 2007)

Systems Analyst, SolutionNet Asia Pacific (Dec 1999 – Feb 2005)

Provided technical & strategic thought leadership for multilevel support eco-system which helped the organization to augment the work and improve overall productivity and contributed to profit improvement program by 8.5%.

Imparted training for Bank staff for new releases/deployments

Offered production support for Internet Banking platform for Asian branch Level 1 (20 branches) teams.

Systems Engineer, MCD ECOM Pvt LTD (Dec 1997 – Nov 1999) Bangalore

Stellar in developing the client-based applications with zero errors

ADDITIONAL INFORMATION

PMP

Trained on AI

Trained on Design Strategy

B.E. (Computer Science) from S.J.M. Institute of Technology (Kuvempu University)

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