Senior Technology Executive

adhzu9@r.postjobfree.com Thomas M. Dewar 917-***-****

SENIOR TECHNOLOGY LEADER

C-L EVEL LEADERSHIP APPLICATION AND INFRASTRUCTURE DEVELOPMENT, MANAGEMENT AND SUPPORT PROFESSIONAL PROFILE

Entrepreneurial, hands-on CIO with over 30 years of technology experience developing software, managing physical, virtual, premise and cloud infrastructure combined with quality improvement and business expertise in managed care and electronic health records working in an environment that relies on the technology being available all the time for a business that never closes, using internal staff, external vendors and consultants.

Provide leadership vision enterprise-wide via decisive and insightful executive leadership, guiding daily operations and policy implementation through strategic thinking and decision-making.

Talent to absorb and learn new technology easily and being able to teach it to others.

Reputation for design of innovative solutions to problems.

Over 30 Years of Hardware, Programming and Application Development Experience

Intuitive knack for user interface design and “what’s in it for me (the user)” software builds. CORE COMPETENCIES

Visionary Leadership IT Infrastructure Design Service Delivery

Business Transformation Enterprise Risk Management IT Strategy

User Experience Enterprise Network Security Business Intelligence

Network Architecture Project Management Application Development

Poka-yoke Vendor Management Quality Improvement

Remote Workforce Support Contract Management Social Networking

Healthcare Technology Cloud Computing Data Warehousing

Educational Technology Virtualization/ VDI Mobile Device Management

Infrastructure Operations Microsoft Azure/ Intune Technical Training PROFESSIONAL EXPERIENCE

LUTHERAN SOCIAL SERVICES OF NEW YORK, New York, NY 2015 – Present Behavioral Healthcare organization whose programs care for 7,000 people each day, helping them reach their full potential Executive Director of Information Technology

Senior Manager responsible for providing the vision, strategy, and implementation of all technology for this large multi-service non-profit with 27 locations and over 730 employees. Within the first month on the job, created Project Cornerstone, a plan to completely overhaul and modernize all technology at Lutheran Social Services of New York while bringing it in line with industry standards and practices.

• Applied for and awarded $536,000 in DASNY and E-Rate funding for network upgrades.

• Implemented Work from Home (WFH) for COVID-19 within 3 days’ notice.

• Improved efficiency by instituting new IT policy framework.

• Reduced average length of time to close a ticket 82% with less IT staff through efficiencies.

• Reduced average new helpdesk tickets submitted per week by 75.2% by analyzing ticket cause.

• Designed and rebuilt the entire network infrastructure for 27 sites within first two years hired.

• Saved over $1000 per month by renegotiating all telephone and internet contracts.

• Authored several articles, regular panelist at conferences and trainer.

• Improved quality of care by connecting Electronic Health Record to a RHIO. adhzu9@r.postjobfree.com Thomas M. Dewar (page 2 of 3-917-***-**** NEW YORK FOUNDLING, New York, NY 2015 – 2015

Behavioral Healthcare organization serving over 27,000 children and families each year with compassion, dignity, and excellence Senior Director of Application Support and Healthcare Systems Senior manager responsible for all application support, including two meaningful use certified EHRs, for 1900 users. Managed all application support and training, meaningful use attestation, HL7 bidirectional connectivity with the NYC Immunization Registry, bidirectional connectivity between both EHRs, and bidirectional connectivity with a Regional Health Information Organization (RHIO) for an organization with a $120 million annual budget that serves over 27,000 children and families family each year in all five boroughs of New York City and surrounding counties, and Puerto Rico.

• Managed all interoperability initiatives to improve accessibility of patient information and reduce duplicate data entry.

• Represented agency on managed care health home IT implementation committee.

• Represented agency on DSRIP managed care committees to reduce ER visits. LEAKE AND WATTS SERVICES, INC, Yonkers, NY 2001 – 2015 Behavioral Healthcare and Education Non-Profit Providing a Positive Impact to Over 5,000 Children and Families per Day Chief Information Officer (CIO)

Senior manager with overall responsibility for IT leadership, strategy, design, development, troubleshooting, support and operations of voice and data network and all software, for organization with a $90 million annual budget, over 1200 employees, over 1650 computer users, 9 data centers, and 22 locations that operate 24 hours a day, seven days a week using an IT staff of 7. Our environment is a mix of new and legacy equipment, server and cloud based, corporate owned and bring your own device.

• Led Executive Staff to align technology expenditures and initiatives with organizational goals to “future proof” organization, which has changed mission and business rapidly over the past 6 years in response to rapidly changing funding streams.

• Leading support for managed care and health home implementation internally and through collaboration with city, state, and other business partners.

• Improved revenue stream by optimizing billing procedures in our electronic health record.

• Designed decision support system to automate reporting of key business metrics.

• Chaired Risk Management subcommittee and developed policies and procedure manuals.

• Improved performance in audits through tightened policies and procedures.

• Provide visionary leadership for team of 7 IT staff with no turnover in over eight years. REDTOP, LLC, New York, NY 2000 – 2001

For-profit software company developing a specialized Java based electronic health record for psychiatric hospital emergency rooms Content and Coding Specialist

• Responsible for development of major content areas of Red Top Clinical Environment, a java based specialized EHR for psychiatric emergency rooms.

adhzu9@r.postjobfree.com Thomas M. Dewar (page 3 of 3-917-***-**** LEAKE AND WATTS SERVICES, INC, Yonkers, NY

Behavioral Healthcare and Education Non-Profit Providing a Positive Impact to Over 5,000 Children and Families per Day Director of Quality Improvement 1996 - 2000

• Facilitated and led initiative for agency to become top ten-ranked agency 3 years in a row.

• Created and co-chaired QInet, for agencies to share information, and mentor each other. Quality Improvement Analyst 1995 - 1996

Training Specialist 1994 - 1995

CHILD WELFARE ADMINISTRATION, New York, NY

New York City Agency Responsible For Child Welfare, Juvenile Justice, and Early Care and Education Services Special Assistant to the Asst. Deputy Commissioner of Administration 1992 - 1994

• Member of Technical, Testing and Steering Committees to automate timekeeping for 30,000 employees at 543 work sites.

Assistant to the Deputy Director 1990 - 1992

• Designed, coded and implemented employee database and first automated system to collect statistics and compile them into a full statistical management report with graphs, charts and trend data. EDUCATION

QUEENS COLLEGE, B.A. Psychology 1987

BRONX HIGH SCHOOL OF SCIENCE 1983

PROFESSIONAL MEMBERSHIPS

• Co-Chair of COFCCA Downstate Information Systems Consortium

(trade group for all New York Child Welfare Information Systems Professionals)

• Member of New York State Office of Children and Family Services (OCFS) CONNECTIONS

(Statewide Automated Child Welfare Information System - SACWIS) Steering Committee

• Former Member of New York State Office for People with Developmental Disabilities (OPWDD) Stakeholder Information Technology Work Group for the People First Managed Care Waiver

• Former Peer Reviewer Council on Accreditation (COA)

• Honorable Order of Kentucky Colonels

LINKEDIN PROFILE

www.linkedin.com/in/thomasdewar/

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