Customer Care Executive

CURICULUM VITAE

Priya Anthony

Address

D-** Sahyadri CHS Mobile No.: 750-***-****

Room No 2 Ground Floor Email: adhzrt@r.postjobfree.com

Sector – 8, Sanpada D.O.B: 13/09/1982

Navi Mumbai – 400705 Marital Status: Single

Objective : To work towards the organizational goals that gives me scope to update my knowledge and skills in accordance’s with the latest trends in Industry.

Work Experience:

I)

Organization: Wyntronix Innovations Pvt Ltd (21st May2014 to Present)

Role: Customer service Executive

Job responsibility:

•Sending proforma Invoice for sales Service & AMC in tally.

•Stock taking as well as making reports on stock

•Receiving the cheque & updating cheque in the system.

•Coordination with Sales service person purchase logistic & accounts person.

•Dispatches & Courier Follow ups.

•Sending various requirements of Spares to the purchase department.

•Preparing Back log file for materials & updating the same in system

•Punching Sales/customer purchase order in tally.

•Coordinating with various vendors

•Punching order in vendors system

II)

Organization: Astha Translogistics Pvt Ltd (10th Sept 2012 to Sept 2013)

Role: Hr & Admin Officer

Job responsibility:

•Processing Salary for all the employees.

•Preparing cheques & vouchers

•Taking care of the Admin activities like Housekeeping & other office activities.

•Preparing invoices for the directors.

•Booking & coordinating with the Travel agent for the Travel tickets for all the directors and staffs.

•Assisting the directors.

•Filing & preparing quotations

•Managing the Petty Cash etc

III)

Organization: Glodyne Technoserve Ltd (4th May 2009 to Till 7th Sept 2012)

Role: Sales Support Executive

Job responsibility:

•Co-coordinating with the clients regarding their queries through calls.

•Giving resolution to customers through emails & Phone calls.

•Entering the customer’s queries & feedback in the CRM systems.

•Following up with the Technical team regarding the resolution of the customers.

•Giving training to new joiners.

•Preparing the Daily call reports as well as the query reports & sending the same to the supervisors.

•Sending the client data to the concerned department for billings.

IV)

Organization: Johnson & Johnson (Life Scan Backend process) (Feb 2006 to May 2009)

Role : Customer Care Executive

Job responsibility:

•Document and track products received in CS- BO.

•Dispatch of replacements to end-customers and maintain relevant documentation.

•Participate in Customer retention program and department meets and activities.

•Updating of Parcel Status file:

Timely and accurate updating of the parcel status. Action and forward to CC after due categorization.

•Data maintenance on replacements :

Ensure timely and accurate dispatches to customers and maintain all appropriate documentation at all times. Maintain all data regarding replacement and placement of meters for external and internal customers.

•Maintenance of Stocks for BO Operations.

V)

Organization: RELIANCE INFOSTREMS Pvt. Ltd. 1st December 2004 to 18 Feb 2006)

Role : Customer care Executive

Job responsibility:

•Handling Inbound calls,

•Handling billing related queries

•Giving Information regarding vouchers and latest schemes,

•Explaining about New Plans for mobile and FWP Connections.

•Handling purely Corporate Customers having more than 50 connections

•Giving the bill as well as their usage information

•Activating the barred services and deactivating the lost handset

•Providing the plan and call details to the customers etc

Education

•Passed SSC from CBSE Board

•Passed HSC from MSBE Board

•Passed T.Y.B.Com from Mumbai University 2002- 2003

•Passed Post-Graduate Diploma in Business Administration from Welingkar Institute of Management Development and Research 2013-2015

Computer Knowledge

•Ms-Office, Internet Application

I Hereby Declare That the Above Information Is Correct To the Best of My Knowledge

Priya Anthony Swamy

Date: Place: Navi Mumbai

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