Executive Office

Lillian - LeYi Li

** ******* *******, *******, *******, M1B 3S3

647-***-****

********@*****.***

Highlights of Qualification:

● Strong team player demonstrated through listening to all views from team members and always working collaboratively to achieve team goals.

● Good communication demonstrated through being able to give and interpret direct verbal and written instructions

● Have access to a computer, home internet, phone, and a comfortable workspace

● Conflict resolution demonstrated through being able to handle customer situations and provide a solution

● Strong work ethic demonstrated to always being motivated and dedicated to getting a task done once started

● Top planning, organization skills, and multitasking skills

● Ability to speak multiple languages demonstrated through helping customers in English, Mandarin, and Cantonese

Education:

(September 2018 - Present)

University of Toronto

● Bachelor of Science (Honours), Psychological and Health Sciences Experience:

Go Place Spa (January 2020 - March 2020)

● Receptionist and cashier

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment

Rapidly solved problems and rebuilt clients’ trust Executive of Novelty, the Cantonese Students’ Association, at the University of Toronto

(September 2019 - Present)

● Administrative Department

Communicated with the school through E-mails to obtain internal and external activities such as booking meeting rooms

Organized and recorded data using Microsoft Office Suite Dragon Pearl Buffet (November 2017 - August 2019)

● Master Hostess

Assigned guests to the appropriate table according to their needs and assisted any guests concerns

Consistently praised by management for exemplary customer service delivery and team-player attitude

Accomplishments and Awards:

● Consecutive honour roll student all throughout highschool

● Graduated highschool as an Ontario Scholar

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