Engineer Data

Steve Williams

Industrial Engineer, Requirements Project Manager, Emerging Technologies

SAFE Agile, Waterfall, Team Player

678-***-**** ● ************@*****.***

ACCOMPLISHMENTS

Project Management: Recognized and rewarded for saving the company more than a million dollars thru facilitation and brainstorming with key stakeholders, SMEs and clients for the Access Rehome Tool Project.

Microsoft SharePoint Co-Administrator: Maintained over 300 Microsoft SharePoint Sites used by over 100 project managers and core project team members.

Database Management: Experienced in MYSQL and Microsoft Access.

Stakeholder Management: Gathered technical requirements, facilitated high volume meetings, negotiate interface agreements, lead team through production deployment

SKILLS

Six Sigma Green Belt, Process Modeling, Visio, AutoCAD, iGrafx, Process Modeling, BPMN 2.0, DMN, SQL, RPA, Tableau, MS SharePoint, MS Project, MS Access, Requirements gathering, Rally, JIRA, VersionOne, Excel, OneNote, PPT, Excellent verbal and written communication.

PROFESSIONAL EXPERIENCE

Wells Fargo, Atlanta, GA 06/2019-Present

CLG Group Business Process Consultant.

Managed the Enterprise BPM Process Inventory documented in the system of record across the CLG LOBs.

Implement and execute change inventory management process for CLG

Improved and atomized BAU change management intake processes.

Manage CLG LOBs Home Lending & Control Office inventory alignment

Consult with Process Engineers, Process Owners, Risk stakeholders to ensure model validations and accuracy.

Create work instructions, job aid, visual aids and tutorial process models.

Performed Change Request activities to confirm integrity of the requested data.

Assess change management impact and collaborate with offshore team and QA to implement and validate change requests

Finalize process inventory in the system of record.

Manage the tool iGrafx user Access requests, troubleshooting and fault resolutions.

Coached and mentored new Definition and Measurement Librarians.

Wells Fargo, Atlanta, GA 11/2018-06/2019

CRS Business Process Consultant.

Ensured process modeling standards were maintained and aligned to the Enterprise Process Excellence team.

Trained and provided support and to CRS iGrafx users.

Provided access to SMEs, users and resources for iGrafx requests.

Maintained iGrafx knowledge and provided up to date knowledge of the benefits of the tool.

Created iGrafx manuals and training documentation.

Provided support in stratification process to identify high, moderate and low level risks.

Coached and trained users on BPMN 2.0.

Ensured process are aligned to Wells Fargo Taxonomy.

Supported process mapping in levels 1 to 3.

Promoted Enterprise process procedures, process definitions and framework.

Participated in process workshops, librarian training and process architecture classes.

Cox Communications, Atlanta, GA 03/2018-07/-2018

iGrafx Business Process Lead

Provided developmental training and technical support for Business Process management tool; iGrafx.

Developed and authored Enterprise-wide process framework to align process models to.

Provided iGrafx user access and assigned licenses requests.

Partnered with Process owners to maintain and improve the process framework and associated standards.

Project managed upgrades of tool deployment and maintenance

Represented iGrafx with key stakeholders and demonstrated business value for the enterprise.

Troubleshooted technical iGrafx issues to determine if issues are computer hardware/software issue, environmental issue or application issue.

Reviewed, analyzed multiple process models and extracted common capabilities to map to the process framework; facilitated discussions to break down processes into logical parts.

Trained and explained complex process methodologies into simple terms in writing and verbal instructions; led and facilitated classroom training

Developed and documented training curriculum for process modeling and simulation.

oTaught and demonstrated usage of Business Process Management Notation (BPMN 2.0)

oResponsible for the effectiveness of complex & strategic business processes and developed sustainable, repeatable and quantifiable business process improvements

oManaged the planning and implementation of process improvement and/or change management initiatives

AT&T, Atlanta, GA 01/2014-12/2017

Business Process Engineer

Support AT&T emerging technology initiatives by establishing E2E enterprise business process modeling to gather and identify requirements (Sales through Service Assurance) for various products such as BVOIP, Halo, Gamma, Network on Demand, Gigapower, ASEoLS, AT&T Cargo View, AT&T Broadband Fiber Services and Access Rehome Tool.

Documented business and systems process flows for each assigned project using Visio, Casewise, and Igrafx using BPMN 2.0 standards.

Work in coordination with the application product owners and development teams to support a rolling 18-24 month roadmaps

Assist in translating requirements (both functional and non-functional) for products, into user stories and acceptance criteria for iterative delivery.

Build and maintain relationships with various cross functional contacts to maintain up to date processes requirements

Developed variety of process improvement procedures and change management activities via Six Sigma methodologies.

Deliver solution requirements through Waterfall, Agile and RCI project management.

Determine, implement, and evaluate business CRM metrics to meet ongoing organizational or customer information needs.

Assisted in developing CRM metrics that were used to gauge customer satisfaction for new and existing customers.

Re-engineered various business process to enhance customer experience with various RPA software applications and procedures.

Responsible for implementing, improving, supporting and leading the processes, strategies, and tools for the assigned business or functional area.

Facilitate cross-functional teams for large, international, global or cross-regional client projects and JAD sessions.

Re-engineer ineffective and inefficient sales processes utilizing statistical analysis and data evaluation to enhance the customer’s experience of new products and technologies.

Create SQL scripts to retrieve customer experience and KPI data via TOAD

Deliver projects on-time and within budget by effectively applying existing RCI, Agile and Waterfall project management methodologies, ITUP and tProcess utilizing PMATT, Prism, TDP, Rally, Sparx, Casewise and iRise tools.

Identify business resources, project scope and requirements by successfully interfacing with internal and external clients, stakeholders, solution engineers, architects, operational subject matter experts, network, vendors and business partners.

Elicit, analyze and validate project requirements for new applications or enhancements to existing applications, systems and/or business process design.

Conducted meetings for project status, tracked deadlines, and team accomplishments.

Conduct presentations and training sessions of processes and business improvements.

Apply business intelligence for translating solutions into requirements and user stories.

Support and provide vendor cost/benefit estimates and requests for capacity and/or hardware additions.

Provide input and expertise for key technical functions by utilizing knowledge of the business, industry and technology.

AT&T, Atlanta, GA 01/2012-2014

Business Process Modeler

Developed and implemented documentation of dynamic business process diagrams and models, including the identification of process data to evaluate and quantify the Present Method of Operation (PMO) and to identify, model and objectively quantify strategic Future Method of Operation (FMO) opportunities, thereby enabling key business decisions.

oFacilitated calls and brainstormed with SMEs to develop process flows for:

Ipag/ASEoLS R10-R15.

FBS (Fiber Broadband Services).

OTN Switch Certifications.

Responsible for the implementation and maintaining department’s internal procedural audit.

Training Coordinator for department- Tracked and ensured all employees training were up to date and dues dates were met.

Change Request Administrator. Maintained change request for department’s S&P Change Request.

Managed internal department’s SharePoint site.

oSite for Training Coordinator

oChange request Governance team

Microsoft SharePoint Co-Administrator, maintaining over 300 Microsoft SharePoint Sites used by over 100 project managers and core project team members.

D&L Freight, Snellville, GA 04/2016- 06/2017

Information Analyst (Part Time)

Developed Tableau reports that created visualizations of various KPIs

Designed and published Tableau reports for ROI metrics

Produced standard monthly reports

Developed Tableau data visualizations using Cross tabs, Heat maps, Scatter plots, Geographic maps, Pie charts and bar charts.

Wrote custom SQL to support business needs and requirements

Forecasting analysis

Nsoro Mastec, Vinnings, GA 06/2011-08/2011

Industrial Engineer Intern

Performed process/data analysis and determined improvements in project setup process using SQL data retrieving tools,

Developed and documented time study process and maintained time study documents.

Determined methods analysis and other work measurement activities.

Created standard sheets including work instructions, standard work sheets, and flow diagrams.

Troubleshoot within interface applications such as Oracle.

Shaw Industries, Cartersville, GA 01/2011-05/2011

Industrial Engineer Co-Op/Financial Systems Analyst

Designed multiple plant layouts with the use of AutoCAD.

Vendor management

Purchase Negotiations.

Performed statistical and data analysis for procurement using SQL data mining tools.

Updated and created spreadsheets for employee assigned projects.

Conducted field observations for research.

Supported the Financial System group in day to day activities.

EDUCATION

Kennesaw State University/Southern Polytechnic State University, Marietta, GA 12/2011

Bachelors of Science, Industrial Engineering Technology

Concentration: Quality Assurance

Certifications:

AT&T Six Sigma Green Belt

Agile PG/PM: Agile Development

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