Office Call Centre

IGWEJENNIFERADAKU

No*,IgbehinadunStreet,AkowonjoRoad,Shasha,Lagos

Tel:090********

Email:**************@*****.***

ProfessionalSummary

Tocontributetothegrowthanddevelopmentoftheorganization,byprovidingexcelent servicesandworkingtowardsorganizationalgoalwhileenjoyingjobsatisfaction.Myability toquicklylearnandadaptenablesmetoeffectivelymanageandimprovediverseprocesses inanorganizedmanner

Experience

January.2020August.2020:CustomerRelationOfficer

GarmentCare,Lagos.

Responsibilities

Attendingtocustomersaboutourservice

Takingcalsfromcustomersconcerningourservicesanddelivering

Maintainaccurateandcurrentcustomerdata.

Achievement

Enhancedprofessionalcustomerservice.

Sustainedcustomerrelation.

February2019January2020:CallCenterAgent

Superbets,Lagos

Responsibilities

Enlightencustomersandrenderdetailedinformationonproductsandservices.

Evaluatecustomersinformationtoexploreissues,developpotentialsolutionsand maintainhighqualityservices.

Maintainaccurateandcurrentcustomerdata.

Achievement

Enhancedprofessionalcustomerservice.

Sustainedcustomerrelation.

September2013December2014:Secretary

PalMezexGroups,Lagos.

Responsibilities

Support/assistmanagementandexecutives.

Handlecorrespondents,attendtotelephonecalsandemails,admittingnew members,organisingofficialmeetingsandevents,handlingvisitors,maintaining website,travelingarrangementsandpreparingexpensereports.

Carryingoutroutineactivitiesintheofficeinvolvingtakingdictation,typing, filing,maintainingdiaries,managingdatabase,preparingmemosandforms. Achievement

Learnedhowtooperatenewofficetechnologies.

EnhancedOfficemanagement.

Assumedresponsibilitiestogivetrainingandorientationtonewemployees. Qualification/Certifications

2019 NationalYouthServiceCorps

2018 B.ScPoliticalScience

ChukwuemekaOdumegwuOjukwuUniversity,AnambraState

2013 WestAfricanSeniorSchoolCertificate

TrinitySecondarySchool,LagosState

2005 FirstSchoolLeavingCertificate

5thAvenuePrimarySchool,LagosState

Training

2018-2019 HumanResourcesManagement(HRM)

ProjectandSafetyManagementInstitute

Skills

MicrosoftWord,MicrosoftExcelandMicrosoftPowerpoint Personalqualities

Flexibility/Adaptability;Effectiveoralandwrittencommunication;Self-motivated;Office Administration;DocumentationandFilemanagement;Timemanagement. Interest/Hobbies

Meetingpeople,TravelingandLearningnewideas.

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