System Administrator

Adam Ibrahim

************@*****.*** 347-***-**** New York, NY

EDUCATION

(CUNY) JOHN JAY COLLEGE OF CRIMINAL JUSTICE BS COMPUTER SCIENCE AND INFORMATION SECURITY New York, NY 2018

SKILLS

Networking Routers/Switches, Domo

G-suite, Docker, Git, Airtable, Zapier, Github, Quickbooks Linux, MacOS, Python

EXPERIENCE

BOOKKEEP.CO JUNIOR SYSTEM ADMINISTRATOR Brooklyn, NY Sept 2018 – April 2020

• Administer users account via G suite. Provided onboarding for both clients and end-users

• Created an internal ticketing system that was integrated with our team slacked channel and our database.

• Designed automated booking entries that saved on average 3 hours daily, and increased productivity for our accountants.

• Orchestrated and implemented network layout for two restaurants clients. Set up several routers, switches, and Domo. Maintained and monitored active network equipment for smooth network operations

• Set up a monitoring system to ensure system ran successfully, and an alert system in case there are any failure.

• Tracking and analyzing bugs found during testing, documenting and presenting to the engineering team.

• Debugging old bugs while rerunning test to find new bugs and ensuring successful patching of defects found.

• Configures and documents new programs and applications.

• Designs and develops programs and applications to support operations.

• Install, operate and maintain new and existing computer hardware and software on LAN.

• Assisted engineering team by building and maintaining development environments for Ruby on Rails.

• Created online documentation to assist employees resolve day to day issues METROPOLITAN TRANSPORTATION AUTHORITY TECHNOLOGY & PROCESSING SUPPORT INTERN New York, NY April 2018 – September 2018

• Maintained and kept track of computing devices within division to ensure all equipment is functional, operating efficiently, and properly located.

• Monitored and maintained daily spreadsheet report detailing all materials, employee information, and newly installed printers; Monitor printers’ usage and replaced toners as needed.

• Provided excellent customer service by receiving, analyzing, researching and seeking resolution to assigned inquiries

• Provide users with new images and/or upgrades to Windows 10.

• Helped upgrade Microsoft PeopleSoft software for MTA users. I would assist users regularly with supporting, maintaining and troubleshooting Office 365 issues and inquiries

• Implemented asset management database to keep track of PC/Citrix boxes that needed image upgrade from Window 7 to Window 10, physical assets.

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