ADEKUNLE ADEFEMI

**** ****** ****** ************, ** 19139

adhzh2@r.postjobfree.com Mobile Number: 856-***-**** Philadelphia, Pa

Summary

Well skilled individual seeking a position with a company which will require me to utilize my skills, abilities and experiences in the customer service, sales, claims and insurance and use my direct service fields to ensure the company’s success

Education

Lincoln University of PA Lincoln University, PA

Bachelor of Science in Business Management Dec. 2018 Cum Laude 3.2 GPA

Valley Forge Military College Radnor, PA

A.A. Business Administration Dec. 2016

Experience

AAA Insurance May 2019 – August 2019

AAA Claims Service Intern/Customer Service Lead

Provide exceptional customer service while providing the best liability decisions and exposures

Evaluate claims and set financial incurred to protect the company’s interest

Assisted callers with inquiry questions, and any related claim procedures and coverages

Evaluate the degree of liability exposure through thorough investigation strategies

Exceeded standards of performance which improved reviews for the company

Obtain my insurance adjuster license

Harcum, College June 2018 – August 2018

Lead Resident Advisor/Counselor

In charge of creating lesson plans for subject area classes during the six-week summer Program for Upward Bound students

Simulated a college experience in the dormitory for 50 students

Taught students networking skills upon entering college

Handled specialized counseling sessions for students with disabilities and behavioral issues

Retail Associate July 2017– October 2018

Pep Boys Company

Averaged 25 customer product purchases and $1,250 in revenue per 4-hour shift with zero (0) cash-drawer shortages

Averaged seven (7) “extra-sales” (selling to customers extra products beyond their request) per 4-hour shift

Provided great customer service which resulted in recognition of sales associate from Dec. 2017 – Jan-2018

McDonald’s January 2015–August 2017

Lead Crew Trainer/Acting Assistant Manager

In charge of training nineteen (19) crew members in food handling, food prep procedures, register training and proper clean up.

Overlooked production of staff of eight (8) crew members that averaged two (2) minutes for order completion and 55 customer orders per hour

Responsible for the process of opening three (3) drawers for in-coming crew members

Recognized for the best training lead of crew trainees. None of the crew members had any reports of cash-drawer shortages

Leadership/Skills/Interest

Leadership: Vice President of the Beta Chapter of Omega Psi Phi Frat. Inc. from 2018-2019

Student Government Associate: Assistant of Chief of Staff from 2017-2018

Technology: Microsoft Word, Excel, Access, and PowerPoint; Adobe Photoshop

Interests: Retail/Fast-Food Industry, Automobiles (After-Market Parts), Accounting (Balance Sheets/Income Statements), Marketing (Mass & Promotional), Operational Management Intercollegiate/Professional Football

Languages: Spanish (Intermediate-level Auditory Comprehension)

Yoruba-Nigeria (Intermediate-level Auditory Comprehension)