Nate McConnell

adhzez@r.postjobfree.com

337-***-****

Objective

IT/Operational Management/Customer Service

SKILL AND QUALIFICATIONS

● Solaris/Unix 23 years

experience, installation,

patching, upgrade,

configuration, remote support,

beta testing, patch development

and testing, cluster and mass

storage familiarity

● Effective, experienced

and dedicated IT Manager with

17 years of service delivery

experience and IT leadership

leveraging exceptional IT process

coordination and technical

expertise to develop and execute

strategies and programs that

provide company business

continuity and growth.

● Consistently offer

practical IT solutions that

positively impact profitability,

control costs, and optimize

utilization; demonstrate the

ability to accurately identify IT

requirements and develop them

into actionable IT solutions.

● Field Manager focusing

on personnel and parts dispatch,

action plan implementation,

escalation coordination,

customer sat and issue port

mortem

● Extensive experience

enhancing systems and workforce

performance with advanced

platforms, infrastructure

implementation, and business-

focused solutions that address

strategic organizational

requirements.

● Skilled IT Manager who

inspires internal and external

teams to achieve corporate goals

and follow through with

assignments with sound cost

effective problem resolution

expertise.

● Experienced manager of

offshore partner relationships

and service provisioning.

● Experience providing

excellent customer service to

clientele on a daily basis.

● Service data

development and analysis

including SLAs, uptime

commitments, time to fix and

failure trendings.

WORK EXPERIENCE

Identity & Access Mgmt (IAM) Engineer Source One Prof & Huntington Bank Sep 2016 – Sep 2020

● Unix (Linux/AIX) support, configuration and diagnostics

● RACF/Mainframe experience

● SailPoint

● AD admin

● Apache

● Splunk (cloud)

● SAN admin/config and general Unix admin

● Orchestrate Unix system RBAC migration, Install, config, upgrade and conversion of LDAP to RBAC on Unix (SLES11, RHEL6&7, AIX6&7 etc).

● Validate post migration function of apps, users, network function troubleshoot, config and repair as needed

● Support, configuration and admin of hdisk/hdiskpower, HMC, SAN and cluster systems Solaris Patching TechSystems/PNC Jun 2015 - Jun 2016

● Work with technical teams, lines of business and management to schedule, plan, coordinate and implement patching on Solaris 11 (and prior versions) and Linux systems troubleshoot, config and administration as needed..

● OS, virtualization and firmware migration, configuration, upgrade and provide point of contact for business function validation

● Ensure all nodes, databases and virtual servers meet functional requirement are swapped out during outage windows and configured per business demand before, during and after upgrade and patching.

● Configuration, update and management of SQL servers and DBs.

● Ensure schedule compliance of patching cycle for hundreds of Unix/Linx servers through the patching cycle and provide technical input on building future implementation cycles.

● Weekly presentation for approval and awareness to business unit upper management of action plans, outage window compliance, impact, teams effected and contingency actions for patching, performance, decommissioning and configuration issues.

● Troubleshoot patching failures, cluster issues, storage configuration, database access failures and configuration issues during failed actions.

● Monitor actions and create trouble tickets for corrective actions on non and performance hampered production, quality assurance, test and disaster recovery servers.

● Process and documentation management and development for patch cycles of all servers in current and future patch cycles.

Supervisor Stratosphere Quality Feb-May 2015

Quality inspections, logistic, process development, supervision Yard Chief (operations manager) Pull-A-Part Cleveland, OH Dec-Feb 2015 Manage personnel, meet production goals, maintain equipment, generate and monitor production daily.

Manager Service Ops NewPush Aurora, CO Jan 2014-Feb 2015

● Manage and provide support on Unix Configuration, troubleshooting, installation, updates, planning, networking, remote access, app install and creation, public relations, troubleshoot and configure mass storage (Vmware/SAN), configure access troubleshoot repair server clusters, DNS setup/config/repair, email service setup/config/repair Lab tech PPG Cleveland, OH Sep-Nov 2014

Contract position providing support to chemist in auto paint division. Field Service Manager Oracle Corp. (formerly Sun Microsystems), Brunswick, OH 2009- Nov 2011

● Coordinated with in-house staff to resolve noted issues and assisted clients in providing the support necessary for business continuity for UNIX, Citrix phone switches, VoIP and Oracle Case Management tool configuration, installation and maintenance.

● Provided dotted line management within North America and all federal accounts for more than 100 customers supplied with a 24/7 SLA contract and received all incoming calls from the 1-800 number or by email.

● Serviced more than 180 products annually that included upgrades, systems interactions, networking, hardware, system/file backup, disaster recovery, software bugs or new installation/retrofit/moving systems to new locationstop 3 calls were upgrades, implementations and changes.

● Demonstrated complete knowledge of UNIX, Windows and all other systems from laptops to network connectivity and understood the technical aspects to accurately assign technical resources.

IT Manager/Field SSE/TSE - Sun Microsystems 1989-2009

● Manage overseas partner for tier 0 warranty support.

● Quality management specialist and internal international partner ISO auditor.

● Successfully grew the support structure to 15 teams with knowledge of technical proficiency within the solutions center for accurate and timely resolution of customer issues.

● Demonstrated astute understanding of technical support, solutions center workforce resources and effective troubleshooting operationsunderstanding the same technical language that ensured technical support excellence.

● Collaborated with company executives on service and support operations, monitored the top 100 customers that included outage reports, coordinated service delivery utilizing remote engineering field support and developed internal status reports concerning customer management deliverables.

● Immediately addressed onsite field technician workforce conflicts and successfully leveraged support requirements/demands with available onsite technicians.

● Addressed customer issues, assisted in resolution initiatives filed corrective actions if required and ensured all escalation processes for onsite deliveries and fault correction initiatives were managed and completed.

● Served as the UNIX Sun Solaris 10 team lead and oversaw the SunRay thin client installation, configuration and maintenance while monitoring usage.

● Experience with Sun SPARC desktop installation and configuration as well as the Sun UNIX Solaris 11 installation, software patches and configuration/usage. Sgt USAF - Cryptographic maintenance - Buckley ANGB CO 1985-1989 EDUCATION

Kent State University, Math and Physics Major

Business Conduct Training

Sun Sigma

Kepner Tregoe Analytical Trouble Shooting

International Service Partner Auditing Training

Solaris 2.X UNIX Network Administration

Solaris 2.X UNIX System Administration II

Decker Method: Effective Phone Communications

Structure and Logic

Business and Technical Writing

Leadership Skills for Technical Professionals

Managing Within the Law

Behavior Based Interviewing

Managing Interpersonal Relationships

NIS+ UNIX Administration

Certified Solaris 2.x UNIX Administrator

Advanced UNIX System Administration 4.1.2

UNIX System Administration 4.1

MILITARY AWARDS

Air Force

Outstanding Unit

Award

Distinguished

service award

Air Force Good

Conduct Medal

Longevity

award

Air Force

Training Ribbon

Non-

Commissioned

Preparatory Course

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