San Jose, CA 732-***-**** adhzcm@r.postjobfree.com LinkedIn

Profile

Results-driven Scrum Master, Agile project management, QA Lead with 8+ years in IT industry in SAP’s Transportation & Logistics module

Established track record of delivering complex projects with multi-functional and geographically dispersed teams

Mentor and drive the Agile Mindset, Adoption and overall Transformation

Excellent organizational and interpersonal skills with experience leading cross functional scrum teams

Quality Lead with full system development lifecycle experience, including designing, developing and implementing test plans, test cases and test processes fueling swift corrective actions, significant cost savings and fault-free audits

Process centered, customer -focused with continual improvement mindset and fact - based decision making

Education

Bachelor of Engineering in Computer Science

VTU Bangalore India - June 2006

Experience

Labs India

2006- 2014

Certifications

–Certified SAFe® 5 Advanced Scrum Master November 2020

–CSM® Certified: ID 1274101 September 2020

–Scrum Master Accredited Certification June 2020

–Test Management: Foundation level ISTQB certified, 2009

Awards

–Top Talent for the year 2012-2013

–Mascot of SAP 2012-2013

–Multiple Spot Awards at SAP

Expert in

–Scrum Master and Agile Methodologies

–SAFe Principles and Application

–Agile transformation

–Quality Management

–Customer Relationship Management

–Facilitate program planning, execution, and delivery of end-to-end systems value

–Project Status Reporting

–Backlog grooming and prioritization

–Managing Customer expectations and escalations

Proficient in

–Specification writing and prototyping

–Apply Kanban, eXtreme Programming (XP) frameworks to optimize flow and improve the team’s work

–UI Mockup creation and usability testing

–Cross Business organization communication, negotiation

–Consensus building, dependency management

Familiar with

–JIRA

–Test Automation Tools like eCATT, QTP

–SAP S/4 HANA TM Integration

–Design Thinking

PROJECT DETAILS

Industry: Transportation and Logistics

SAP Products: SAP Transportation Management

Customers Supported: BASF, Apple, Nestle, GM, K+S, Cargill, DHL, SAP Presales

Responsibilities/Deliverables:

Scrum Master / Agile Project Management (2010 – 2014)

Scrum Master for SAP Transportation Management entailing project planning, capacity planning, process improvement, data driven problem solving, conflict management, building trust, coaching team, negotiation, stakeholder management, proactive risk assessment and mitigation using agile methodologies

Responsible for Agile coaching/mentoring, coordinating and facilitating the sprint/release planning meetings, daily stand-ups, reviews, retrospectives and demos for the team

Established program/project governance structures as needed to deliver the project outcomes most efficiently and effectively

Ensured close cooperation across roles and functions to create an Agile-Safe environment

Collaborated with Product Owner and stakeholders to turn the roadmap vision into reality and to prioritize product backlog and groom it efficiently

Ensured that Scrum process is followed in day to day work

Responsible for monitoring the deliverables and ensuring the backlogs developed in the sprint adhere to done criteria

Ensured maximum utilization of resources and time management amongst the sprint team members

Acted as a sounding board and problem-solver for critical issues

Status, deliverables, accomplishments reporting to higher management

Facilitated continuous improvement both in the delivery effort and implementation of agile practices in the organization

Worked with the Agile Transformation team to advocate and help in the successful adoption and transformation

of Agile across the organization which is tracked using Agile maturity models

Facilitated Design Thinking sessions to enable deeper understanding of the overall Scope and the creation of

the backlog, user stories, defining the sprint and the release

Actively shared and implemented best practices with/from other teams to ensure the maturity levels grow at the

same pace across the enterprise

Managed customer expectations and escalations

Coordinated customer interactions to understand the requirements and worked in close cooperation with the product owner to help in translating the requirements into backlogs.

Bridged between customers and development team in dealing with customer tickets by providing constant updates to customers about the progress in resolution of tickets

Experienced in Preparation of Functional spec document and Gap Analysis

Go-Live support for customers Example - DHL

Played a pivotal role in SAP Deal winning BASF PoC Project – showcase of SAP TM9.1’s new feature – Strategic Freight Procurement capabilities to BASF

UI Designer and Advocate (2013 – 2014)

Initial contact for the team for user interface designs, questions, and representing the user’s perspective

Primary contact for UI Guidelines and Technology (UX Rules, UI Designer) related questions, including clarifications, suggestions

Created UI mockups by understanding the requirements in depth to help developers in the team build new functionalities for TM 9.1

Made usability and guideline issues visible to the team

Drive Customer Usability tests with Panalpina for TM 9.0 and Nestle for TM9.1 and tracked usability issues and topics gathered through the end-user validations

Expert in Customer Usability Moderation and Formative Usability testing

Quality Management (2006 – 2010)

Built and lead the quality program to ensure consistency and continuous improvement across the team and processes focusing on relevance, coverage and content performance

Defining and implementing test strategy within the organizational structure

Utilized and drove the project plan via agile and/or waterfall model methodologies where necessary

Ensured close cooperation with the software development team to ensure successful completion of the proposed product feature and that testing covers all aspects of intended functionality

Delivered feedback on quality to the development team to spur changes in the software development process

Performed Defect Density analysis, code coverage analysis, Customer message analysis and improve the scope of testing

Report both test results and testing action plans on a regular basis

Coordinated and participated in various phases of testing of TM releases like SIT, AT, Scenario Validation testing, product standard testing

Spearhead the design and development for test automation and support

Single point of contact for all the regression releases of TM

Place: San Jose, CA

Date: 10/2/2020 Gowri Sudhir

Contact this candidate