Manager Program
Resume:
PROFILE
** ***** ***, * ******* my Information
Technology journey fresh out of college.
Since then, I have gone from performing
hands-on systems engineering tasks to
leading large IT teams, PMO teams,
professional services teams and complex
IT programs. I have turned strategic
initiatives into tangible technical and
financial results. I have improved
employee retention using a strong
motivational style by over 24%. I have
negotiated contracts with vendors and
partners, saving my company and
customers over $125,000 annually. I am
accountable and collaborative and have
fostered exceptional relationships with
my managers, employees, customers and
peers. I am an open-minded technical
nerd with great people skills who loves
to lead but who also loves to learn.
CONTACT
PHONE:
EMAIL:
*********@*****.***
SKILL HIGHLIGHTS:
Accountable IT Operations Management
Strategic Planning
Collaborative, Motivational Leader
P&L and Budget Planning & Managing
Highly Effective Oral & Written
Communication
Vendor Management
Contract Negotiations
Network Administration
Cyber Security & Defense
EDUCATION
Bachelor of Science in Electronic
Engineering
DeVry Institute of Technology, Atlanta,
GA
Honors, including President’s List and
Dean’s List
JIM GROSS
CAREER HIGHLIGHTS
Accountable IT and network security leader and innovator with extensive experience managing technical teams, project management offices
(PMO) and delivering professional and managed services
Extensive cross functional strategic and operational planning and collaboration
Proven ability to build, recruit, develop, motivate and manage high-impact teams. Demonstrated record of enabling open communications, teamwork and personal growth for my employees. Use a keen sense of observation to identify leaders and correct areas of low productivity with positive outcomes. Foster collaboration and camaraderie. Adjust management and motivational style to derive the greatest benefit from different individuals. Developed and executed a flawless succession and talent management plan. Achieved 99% retention rate over the course of my career.
Complex, multi-project planning, execution and resourcing
Vendor RFP development, competitive analysis and selection, negotiations and management
Effective budget planning, management and profit and loss (P&L) responsibility. 100% track record of achieving or exceeding all financial goals over the course of my career
Cross-functional collaboration to develop and manage to IT roadmaps that align to strategic customer missions.
Presented program/project progress and financial performance to executive leadership teams on a quarterly basis
Quick, effective and accountable decision maker that is comfortable taking calculated risks
Acute understanding of financial indicators and operational implications. Leader in major, multimillion-dollar projects from proof of concept (POC), RFP development, financial/business case analysis and project planning to implementation and management; proven ability to implement high-end technical project deployments, implementations and integrations, and measure and manage to final success.
Outstanding success at making informed and expert decisions while working closely with cross-functional teams. Strong management and project success rate due to thorough industry knowledge, financial analysis, customer collaboration and the ability to logically separate products, services, processes and operational tasks into individual elements for execution.
Demonstrated ability to turn problems into opportunities TRAINING/CERTIFICATIONS:
• ITIL V3 Certified
• Six Sigma Greenbelt Certified
• Certified Level 3 Program Manager
• Project Management 101, 201 and
301
• Best Practices in Performance-
Based Contracting (George
Washington University Law School)
• Managing Technology
Organizations for Competitive
Advantage (Carnegie Mellon
University)
• Effective Performance
Management and Communication
• Advanced Leadership Development
Program
• Leadership Development Program
• Microsoft Project
AWARDS:
• Employee of the Year, Turnkey
Cyber Solutions
• President’s Award, Delivering
Results, Lockheed Martin
• President’s Award, Build Effective
Relationships, Lockheed Martin
WORK EXPERIENCE
2017 – 2020: IT Director - Global Programs and Accounts, Turnkey Cyber Solutions, Tampa, FL
• Lead the IT Program Management Office and the Customer Success teams which includes pre-sales, operations and expansion, project management, managed services, service development, P&L and talent management
• Direct the planning, development, design and implementation of the Forescout security solution for our customers
• Work with customer leadership teams to expand the use of the Forescout product to support strategic goals, technical roadmaps and maximize their investments in our network security solution
• Manage below budget and use business analytics to create predictions and forecasts – present to senior leadership
• Develop statements of work in response to RFP's and develop professional services and managed services estimates and negotiate to deal closure
• Conduct financial analysis to ensure both internal and customer facing project goals are achieved on time and under budget
• Support troubled deployments to mitigate obstacles and foster successful customer delivery
• Resolved all issues and escalations efficiently and enhanced customer satisfaction ratings
2015 – 2017: Senior Program Manager, ForeScout Technologies, Tampa, FL
• Federal Strategic Programs Lead - developed program from the ground up, laying out framework and defining roles, resources & responsibilities
• Managed complex, multi-project portfolios including planning, execution, and professional services delivery and oversight
• Led vendor RFP development, competitive analysis and selection, negotiations and management of the CDM Contract
• Developed sales forecasting estimates and executed at or above plan
• Developed statements of work in response to RFP's and developed professional services engineering estimates and negotiated deal closure
• Directed as many as 13 simultaneous projects covering network security and access control expansion opportunities, which boosted business opportunities by 34%.
• Addressed and resolved technical, financial and operational concerns by working collaboratively with cross functional team members and leadership
• Interacted with customers and clients to identify business needs and requirements - established exceptional, long lasting relationships
• Identified risks, developed mitigation plans and efficiently managed all project escalations
2013 – 2015: Senior Program Manager, Lockheed Martin, MacDill Air Force Base, FL
Served as the customer advisor to CENTCOM to ensure that DISA’s service delivery efforts met the operational needs of the warfighter. Served as a conduit between CENTCOM, DISA and Lockheed Martin Leadership.
• Developed and presented strategic technical operational status during the CENTCOM J6 Operational briefings to provide insight on mission sensitive topics and current Network Assurance posture
• Monitored, tracked and ensured timely resolution of Customer risk items that were caused by the convergence of GSM-O operations from a co-located workforce to a centralized and remote operation.
• Lead Lockheed Martin’s Tampa team to include recruiting and training, monitoring work progress, mentoring, performance feedback and solving conflicts
2011 – 2013: Senior Program Manager, Lockheed Martin, Manassas, VA – US Army PEO-EIS
Managed all program operations for RF-ITV from successfully un-seating a 13- year incumbent to achieving operational excellence in a financially challenging environment.
• Led a complex team of hardware and software engineers who were geographically dispersed throughout the world to develop, operate and sustain a global logistics tracking portal utilized by U.S. Transportation Command.
• Executed successful program start-up by achieving all staffing and transition goals while meeting all Operational Service Level Agreements
(SLAs)
• Exceeded customer cost saving targets by developing and implementing a plan to reduce cost an additional 22%
• Proposed more challenging SLAs to support the customer’s most important operational metrics. Met or exceeded all SLAs for 24 consecutive months
• Implemented the process and led the team to successfully transport all people and parts where they needed to be and when they needed to be there, including hostile environments, without a single customer issue 2009 – 2011: Senior Capture Manager (Lockheed Martin Leadership Rotational Assignment), Lockheed Martin, Bethesda, MD Successfully served as lead capture manager for large, prime opportunities including large IDIQ vehicles within the Lockheed Martin IT business Unit
• Led a winning, multi-functional capture team on pursuits valued at over
$100M
• Developed, managed and briefed the capture strategy to executive leadership for approval
• Developed technical strategy, teaming strategy, pursuit/win strategy, pricing strategy, and resource plan
• Successfully solicited, competed, negotiated and managed a winning team of industry partners and vendors
• Developed and implemented the capture story to include the management and technical approach, win themes and discriminators, and price to win
• Established and managed the new business investment (NBI) below budget while exceeding new business plan
2006 – 2009: Senior Program Manager, Lockheed Martin, MacDill Airforce Base, FL US Central Command C4I Enterprise Support (USCENTCOM C4IES) Managed all Information Technology and programmatic operations for the C4IES customer, providing support services to over 3,000 primary users and remote support to over 100,000 Coalition Military Personnel. Program services included the design, implementation and synchronization of communication and information networks that enable operations across the area of conflict and HQ CENTCOM.
• Led the C4IES Program to attain sales 28% above the Long Range Plan with a 37% year-over-year increase.
• Led a team of over 290 technical, project management and operational employees and contractors – maintained a 99% retention rate
• Created an Information Technology roadmap to guide the command’s procurement and implementation of IT systems and services
• Infused Information Technology Service Management (ITSM) principles into daily tactics, techniques and procedures to ensure consistent, repeatable support
• Led the project to implement a Continuity of Operations Planning (COOP) site in Doha, Qatar
• Led project team from conceptualization and planning to full deployment of 200 thin client SIPRNet desktops in less than 90 days
• Developed an aggressive technical training plan to increase depth and breadth of critical competencies
• Implemented an aggressive approach to meet Cyber Security requirements across a multinational environment
2002 – 2006: Senior Program Manager, Lockheed Martin, Ft. Huachuca, AZ US Army ISEC Program
Successfully led the Program from a Cure notice to a purple (outstanding) rating in less than one year, and a blue (exceptional) rating in less than two years.
1998 – 2002: IT Program Manager, Lockheed Martin, Raleigh, NC Management and oversight of all Lockheed Martin business activities associated with Telecommunications efforts for the EPA. 1993 – 1998: IT Manager, Network Control Facility, Lockheed Martin, Raleigh, NC
EPA Primary Support Contract.
1991 – 1993: Senior Network Engineer, Lockheed Martin, Charleston, SC NAVSEA Naval Shipyard Industrial Area Network Contract Lead the design, installation, support, and integration of LAN and WAN connectivity. Assisted with the development of standards-based architecture and supporting documentation, migration, and integration efforts.
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