Front Desk Store Manager

Lynn P. Hatfield

*** * ***** ***, ******, OK ****6

Phone: 580-***-**** Email: **************@*****.***

Objectives

Motivated administrative professional seeking a remote bookkeeping position.

Relevant strengths include:

NACPB Certified

Experienced Quickbooks User

Strong customer service background

Ability to multi-task and meet deadlines

Excellent organization skills

Strong sense of urgency to ensure customer satisfaction

Employment History

City of Alva

Alva, Oklahoma

July 2017 – December 2019

Payroll Officer/Cashier/Deputy Clerk III

Collected and processed payments from customers

Communicated with citizens and employees information regarding service, complaints and concerns

Prepared and balanced all payroll related reports

Handled garnishments of wages and employee withholdings

Communicated with Oklahoma Municipal Retirement Fund, Police and Fire Pension Systems regarding contributions.

Processed citations and prepared quarterly dockets.

Maintained cemetery records

Lite n Nite

Alva, Oklahoma

August 2013 - July 2017

Assistant Store Manager

Cashier

Balanced cash drawers

Prepared and balanced daily sales reports and deposits

Ordered, verified and stocked store inventory

Supervised and trained employees

Roadrunner Trucking, LLC

Woodward, Oklahoma

September 2012-March 2013

Accounts Receivable /Accounts Payable Clerk

Reconciled invoices with vendor statements

Reconciled drivers time cards with field supervisors’ reports for payroll and billing

Reconciled credit card statements

Created and maintained payroll analysis report

Reconciled driver mileage reports for DOT secretary

Assisted with the preparation of 1099 reports

Answered all incoming phone calls

K. Forell and Associates

Alva, Oklahoma

August 2008 – July 2012

Bookkeeper / Payroll Clerk

Reconciled monthly bank accounts for clients

Recorded annual depreciation and disposition adjustments

Prepared payroll for clients located in Oklahoma and Kansas

Reconciled and prepared forms 1099 and W-2

Prepared federal and multi-state payroll reports and deposits

Corresponded with federal and state tax agencies

Assisted clients with business registrations

Provided clients with advice and training on payroll and QuickBooks

Tax Accountant

Reviewed tax documents

Prepared and reconciled tax returns for individuals, sole proprietorships, partnerships and Subchapter S corporations

Vantage Plane Plastics Ltd.

Alva, Oklahoma

January 2008 - August 2008

Bookkeeping/Purchasing

Reconciled bank accounts

Ordered parts

Prepared purchase orders

Villas of Grand Cypress

Orlando, Florida

April 2001 - December 2007

Senior Accountant

Prepared detailed daily sales reports for directors

Adjusted group and individual guest accounts as needed from daily departmental reports

Performed monthly and year end reconciliations of general ledger accounts

Prepared journal entries and entered statistics for monthly financial statements

Created and maintained schedules of annual prepaid equestrian and golf packages

Group Billing Coordinator

Created and maintained flowcharts for group billing cycles

Prepared and updated group billing files

Collected deposits and payments from guest groups

Verified credit history of incoming groups

Fostered and maintained relationships between group contacts and conference services managers

Resolved billing issues and questions for departing guests

General Cashier

Maintained and balanced main cash vault

Collected and balanced daily cash and credit card sales and prepared bank deposits

Researched and adjusted cash discrepancies

Tracked in-house business charges

Accounts Payable Clerk

Conducted full cycle accounts payable procedures

Managed communications with new vendors with respect to tax and other requirements

Night Auditor

Audited daily transactions and posted required adjustments

Performed end-of-day procedures; including transmittal of credit card batches to banks, downloading transactions from reservation system to general ledger and preparing occupancy reports

Provided guest service to arriving and departing guests.

Curtiss Companies

Davenport, Florida

October 1999 - April 2001

Office Manager

Prepared and submitted contractor invoices for landscaping business

Monitored the approval of work orders

Managed collections and settled billing disputes

Prepared accounts payable and accounts receivable aging reports for management

Created and maintained company general ledger accounts

Walt Disney Caribbean Beach Resort

Lake Buena Vista, Florida

November 1990 - October 1999

Front Desk Hostess

Supervised and trained front desk personnel

Expedited special guest requests and resolved complaints

Reconciled and posted transactions to hotel accounts

Performed night audit functions, including preparation of occupancy statistics, the reconciliation of daily revenue statements and employee time sheets.

Reception / Dispatch

Updated reservation system according to occupancy and housekeeping reports

Dispatched errands to front desk, housekeeping and bell-stand personnel

Acted as liaison between management and resort personnel

Rooms Control

Managed a 2,112 room inventory by assigning guests’ rooms according to their requests

Assisted front desk personnel with room changes and last minute guest requests

Education

Bachelor Degree in Business Management/Accounting

NACPB Certifications:

Bookkeeping

Accounting

Payroll

Quickbooks

Software Proficiencies

Quickbooks

Lacerte Tax Software

Lacerte Document Management System (DMS)

Asset Keeper

Encode

Awards

Most Organized Accounting Employee Award 2005 - Villas of Grand Cypress

Five Star Employee Award Q3 2004 - Villas of Grand Cypress

Employee of the Year Nominee 2002 - Villas of Grand Cypress

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