Customer Service

KB

KIMBERLY D BAILEY

kimmatcheĴ**@gmail.com H: 732-***-**** 263-A South Main Street, Milltown NJ Summary:Customer Service Specialist with background as Technical Customer and Customer Service Rep looking to join a growing entrepreneurial organization as part of the Executive team. Skills

Excellent Analytical Skills

Critical & logical Thinking

Organization & Time Management Call Center

Management

Customer Service

Experience

Takara Belmont USA Somerset, NJ Intra Oral Technical CS /Dental Parts Fulfilment

02/2015 - 04/2019

Oticon USA Somerset, NJ

Level 1 Customer Service Rep 02/2014 - 02/2015

Customer Support

Data Entry

Problem Solving

Technical Assistance

Troubleshooting

Troubleshooting malfunctions of electrical, mechanical and hydraulics. Provides installation and operation information. Identifies and recommends replacement parts/numbers. Hardware and software product support for imaging

product line. Provided Dental technician and customer support for imaging products. Maintain installation and service manuals are up to date. Track and report service issues of imaging products.

Testing of software and hardware for new releases and products-Dental Parts order entry- Back orders-

Spiceworks.

Provides excellent call center coverage for incoming 800 calls from 8:00 am - 8:00 pm.

Handles Technical questions regarding Oticon products and services. Enters orders for conventional instruments, parts, warranties, SHIP, loss and damage claims.

Promotes and sells Oticon products and services.

Updates information in the computer such as warranty registration, user name comments.

Creates and maintains logs for statistical purposes. In charge of Credits, Production and Data Entry Kick outs Works overtime as expected and required due to workload, customers and training demands.

Performs requirements for 5S Workplace Organization. Provides Technical assistance to Inbound Customer Service Reps for orders or Customer Inquiries Notify Customers daily of all Back Orders. Process service recoveries. Assist with processing and following up on Estimate Request.

Corridor Medical Answering Service Serviced Daily & Monthly Startel 5700 System Maintenance. Franklin Park, NJ

Supervisor/Assistant Operations Manager 04/2007 -

01/2015

Education and Training

Investigated And Resolved Customer Inquires &

Complaints Implemented Daily Weekly & Monthly On

Call Schedules Met All Customer Call Guidelines

Including Service Levels Solved Unresolved Customer Issues

Adhered To all Confidentiality Requirements

Promptly Responded To Inquiries And Request From

Prospective Customers

Handled complex & diverse Technical Customers

Inquires Facilitated Inter Department Communication To Effectively Provide Customer Support Constructively Crisis Management Skills During NJ State Of

Emergencies

EKG & Phlebotomy Cross County High School Edison, NJ New Brunswick, NJ

High School Diploma

Life Skills Middlesex County College New Brunswick, NJ ACTIVITIES AND HONORS National Honor Society / EKG & Phlebotomy University of Sedona Sedona, AZ

Bachelor of Science in Metaphysical Science

07/2019

Activities and Honors

National Honor Society

References

References will be furnished upon request

Contact this candidate