Customer Service Representative
Resume:
JEANNETTE
ANGUS
*****.*********@*****.***
North Highlands, CA 95660
SKILLS
Customer Communication
Problem resolution
Team management
Scheduling
Administrative support
Team building
MS Office
Multi-line phone proficiency
Filing and data archiving
Social media knowledge
Mail handling
EDUCATION
Ashford University
San Diego, CA • 12/2017
Bachelor of Arts: Sociology
Ashford University
San Diego, CA • 12/2017
Bachelor of Arts: Child Development
Capella University
Minneapolis, MN • 06/2023
Master of Science: Clinical Psychology
Kaplan College - Sacramento
Sacramento, CA • 06/2009
Technical Diploma: Medical Office Specialialist
PROFESSIONAL SUMMARY
Productive administrative support worker with organized nature, skill in prioritizing tasks and excellent time management. Willing to take on any clerical need to boost efficiency and team performance in any environment. Proficient in managing physical and digital records and front office needs.
WORK HISTORY
Voxpro – Stripe - Risk Specialist
Folsom, CA • 05/2017 - 05/2020
Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
Engaged with collections, risk,and fraud teams, collaborating on implementation of collection strategies.
Developed, deployed and enhanced procedures to reduce institution's exposure to fraud.
Maintained excellent attendance record, consistently arriving to work on time.
Increased customer satisfaction by resolving payment/payout issues.
Handled 6+ calls per day to address customer inquiries and concerns.
Collected customer feedback and made process changes to exceed customer satisfaction goals 80%.
Responded to customer requests for products, services and company information.
Aerotek - Temporary Customer Service Representative
Rancho Cordova, CA • 06/2016 - 05/2017
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Educated customers how to use company systems, complete forms and obtain desired services.
Answered over 100 calls per day to meet fast-paced call center demands.
Resolved customer complaints and addressed emergency requests and needs.
Answered phone with friendly greeting to create positive inbound calling experience for customers.
County Of Yuba County Counsel - Office Assistant I
Marysville, CA • 06/2011 - 06/2012
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Excel and PowerPoint.
Maintained clean reception area to promote positive, professional environment for all stakeholders, including county employees and clients.
Supported county attorneys with effective correspondence management, document coordination and customer relations.
AFFILIATIONS
Secretary for Spectrum 2019-2020
Member of Engagement Army 2019-2020
Member of Sports & Social 2018-2019
Member of Women's Connections Society 2019-2020
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