Front Desk Sales

C O U R T N E Y C O L E M A N

Orlando, FL ***** (321) 525 – 6388 ********.*********@*****.***

PROFESSIONAL SUMMARY CAREER OBJECTIVE

Pursuing a career in the hospitality and/or sales industry. I am a highly motivated individual with a bachelor’s degree in Hospitality Management. Four years’ professional guest service expertise. Extensive leadership experience with problem solving and complain resolution skills. Extremely customer focused. Passionate about transforming the customer experiences. Outgoing, energetic, team-driven individual with high self-standards. EDUCATION

University of Central Florida – April 2020

Rosen College of Hospitality Management

Bachelor’s in Hospitality Management

SKILLS & STRENGTHS

Empathy Resilience

Restorative Servants Heart

Adaptability Communicative

KEY TRANSFERABLE CONTRIBUTIONS

• Within the first 6 months at Timber’s Resorts, I exceeded all KPI’s set by management team, generating

$231,000k + in revenue dollars.

• Developed a comprehensive training program for internal hires. Assisting in recruitment process, onboarding, and training.

RELEVANT PROFESSIONAL EXPERIENCE

Timber’s Resorts, Winter Park Jun 2020 – Present

Lead Reservations Agent

• Effectively responds to communications from guests and outside travel agents

• Assists in recruiting and development of internal team members

• Create and maintain reservation records

• Usage of multiple PMS systems such as OPERA and SMS Loews Hotels: Luxury Hotels at Universal Studios, Orlando Jul 2019 – Mar 2020 Front Desk Agent

• Personalized check-ins for global clientele for Universal guests of all ages

• Exceeded guest expectations with unique and outstanding service

• Fulfilled guest requests and accommodated special needs with genuine hospitality

• Handled challenging situations using complex problem solving and resolution skills

• Connected with multi-generational clientele

02 Breathe Nov 2017 – Jun 2018

Event Specialist

• Utilized excellent communication and interpersonal skills to work as a team

• Assisted in the recruitment of new hires

• Independently and successfully ran events throughout the Central Florida area

• Developed new hires professionally with outgoing energy and high standards

• Served as a leader and “go to” team member

Various Positions Food & Beverage Oct 2016 – Feb 2019 Dining Room Lead & Server

VOLUNTEERISM & INVOLVEMENT

Tri Delta Sorority

Bonnaroo Music and Arts Festival

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