Manager Executive

Executive Summary

More than ** years of international experience in the private and public sectors, working in world’s leading international organizations and companies, including United Nations (UN), Bell Canada, Rogers, IBM and AT&T. Successfully managing activities as it relates to planning, evaluating, developing, implementing, maintaining, and supporting large scale Enterprise Wide Solutions for cloud and on-premises hosting, Infrastructure, Software, Security, ERP, CRM and Web Based Initiatives. Extensive hands on experience in People, Planning, Budget, Resource allocations, Performance Improvement and Management, Knowledge Management, Staff Development, creation and execution of IT Strategy, Roadmap, Plans and Team Building. Experienced in driving product, process and customer service improvements while building partnerships with key business decision-makers; Strong communication, leadership and negotiation skills with good understanding and use on variety of cutting-edge technologies and platforms in multidisciplinary IT environments. Constantly increased production efficiencies, reduced operational costs, time to market and improved product quality

Strong knowledge and extensive hands on experience in SDLC, IT best practices e.g. Agile, Waterfall, Prince 2, ITIL and PMI; Certified PMP, PRINCE 2, ISO 20K Foundation and ITIL V3.

Areas of Expertise

Digital Transformation, Strategy and Digitalization

Business Process Re-Engineering

ICT Outreach and its Enablement in Rural/Remote and Urban Areas around the World

Budget and Finance Management (CAPEX, OPEX)

Project/Product/Program and Operations Management

New Technology Introduction, innovation, research and development

ISO implementations for 9001, 20000 and 27001

Human Resource Management

Leadership for Application Development solution management

CRM

Effective, High Performance Team Building and its Management for Technical, Non-Technical, and Sr. Professionals

Strategic and Operational Planning

Cost Reductions and Process Optimization

Change Management, Stakeholder Management

Leadership and Supervision

Policymaking, governance

Customer Relations

Complex Negotiations and Consensus Building

Implementation Management.

General Experience/Skills

Worked across the globe in four continents in Pakistan, United States of America, Canada, Italy, Spain and Uganda;

Steered global multi-million-dollar projects while ensuring continuous project success & deliverables;

Migrated On-premise Datacenter on the Cloud, become the Historic 1st UN entity without on-premise datacenter, saving thousands of sq ft of precious real estate and Operational Cost;

Implemented ISO 9001, ISO 20000 and ISO 27001 standards in one year; One of only 100 organizations worldwide (of all types), to have achieved triple ISO certification;

Successfully delivered and managed large-scale enterprise wide mission-critical systems;

Directed global cross functional teams dispersed in various geographical locations;

Responsible for Resource Hiring needs for ICT staff, their performance improvement, management and evaluation, training plan, resource management, and staff growth plan;

Strong background in complex Stakeholder Management;

Proven track record of implementing complex change management initiatives;

Good negotiation and problem-solving skills, with ability to influence others to reach on consensus;

Experienced in creation and successful execution of multi-year Strategic plan and ICT roadmap;

Represented organizations in various forums including CIO, CTO executive forums, steering committees.

Professional Experience

UNITED NATIONS August-2009 – To Date

UNITED NATIONS DEVELOPMENT PROGRAMME (UNDP)

(UNDP-United Nations Headquarters, New York/ USA) July -2015 – To Date

Manager, Special Projects

As a Manager Special Projects in Technology Innovation Services (TIS), I am leading global teams for Portfolio of Programs/Projects for Application Development, Cloud Computing, Network Infrastructure, Application/Software/web Development, ERP, Datacenter, Directory, Messaging, Unified Communications, Telecommunications & Voice/Video Conferencing, Sourcing and Vendor/Supplier Management.

Oversaw reporting including periodic dashboard and reporting to ASG and Governance Groups, Board members and Executive Management including CIO;

Implemented Cloud based solutions for IaaS, PaaS, SaaS;

Led the migration of On-premise Datacenter to the Cloud, become the Historic 1st UN entity without on-premise datacenter, saving thousands of sq ft precious real estate and Organizational Operational Cost;

Led the certification project Information and communications Technology for ISO 9001, ISO 20000 and ISO 27001, only 1 of around 100 organisations globally to achieve this milestone;

Implemented enterprise networking solution which resulted in an 80% cost reduction for the organization;

Effective performed risk management by minimizing exposure and risk on project, highlight and mitigate risks when necessary.

Creating and executing strategy plan, multi-year IT Plan and its associated budget;

Established and maintained productive partnerships with stakeholders to satisfy their needs;

Led and motivate team for collaborative environment, minimizing conflicts and maximizing efficiencies;

Representing department in various forums including CIO, CTO executive forums, steering committees to update them on programs/initiatives;

UNITED NATIONS OFFICE FOR PROJECT (UNOPS)

Valencia/ Spain – Lead Analyst, Lead Change Manager, ICT Manager Mar-2013 – June 2015

Brindisi/ Italy – ICT Business Analyst, Change and Implementation Manager Aug-2009 – Mar 2013

Led overall ICT initiatives (Software Development, Change management, Implementation, Support, Infrastructure, Disaster Recovery etc.);

Analyzed and modeled the business processes, led the implementation of Field Support Suite (FSS), an ERP system. Since the launch of FSS in 2010, it has evolved UN Information and Communication Technology; FSS, in its first year, has surpassed all the records for number of hits (usability) compared to any other UN system, and is most widely accepted system within United Nations;

Led and presented the business cases for the creation of reporting tools, including dashboards for Sectary General of United Nations, Under Sectary General, Assistant Sectary General;

Provided guidance for the development and management of implementation strategies, peacekeeping operations with respect to technology infrastructure growth, maintenance and support;

Successfully led and managed cross functional teams to deliver projects/programs within the constraints of time, cost/budget and scope ensuring the fourth quadrant of quality is not compromised;

Implemented strategies for Software development that reduced development time of solution by 80%;

With innovative ideas, reduced the implementation time of the solution by 33%;

Led business process reengineering initiative, delivered 40–60% efficiency for three years consecutively;

Led initiatives to streamline processes for feasibility analysis, business risk assessments, audits, diagnostic reviews, gap analysis of existing ICT applications;

Proposed and created the knowledge database to share best practices and lesson learned;

Led the High Availability, Disaster recovery and load balancing initiative for the creation of Active-Active multi-site initiative spread in various countries;

Successfully managed and led change management and operations support team;

Rogers Wireless - Rogers Communications Inc. (Toronto/Canada) Sep-2007 – Aug-2009

Project Manager

Led the overall program of Apple iPhone launch in Canadian market. It was the most strategic program in Rogers history, provided the competitive edge to the company to be the first wireless provider to provide Apple iPhone to Canadian customers. It was a 30-Million-dollar program implemented successfully and had returned its investment (ROI) in first 6 months after the implementation, only program of this size in the 75-year history of the company that has returned its investment in such a short timeframe;

Led and delivered MY5 program implemented successfully for overall cost of 25 Million dollars and returned its investment (ROI) in 18 months;

Involved in vendor evaluation and selection;

Provided leadership for Governance Council for IT initiatives;

Worked with external organization and vendors to created Statement of work (SOW) review it gets is approved from procurement and executive management;

Ensured the Service Level Agreement (SLA) were meeting their objectives;

Closely monitored project finances follow-up on issues, provided status updates to senior executive management and stakeholders that involve Ted Rogers (Owner of Rogers Communications Inc);

Led and managed team of Business Analyst, Developers, Quality Assurance Analysts, Vendors (Onshore and offshore) and staff in a matrix environment;

Delivered projects in iterative, waterfall approach and managed Change management processes;

In close coordination with Executive management created IT road map and Strategy for Rogers Wireless.

Bell Mobility - Bell Canada (Toronto/Canada) May 2002 – Aug 2007

Business Systems Analyst

Was responsible for Analysis, Design, Development, Implementation and support of IT initiatives ranging from few thousand to multi million Canadian (CAD) dollar;

Led and implemented turn by turn service, significant important technology project that made Bell Canada a leader in Canadian market by providing this service to its customers. Overall cost of project was 3 million (CAD) Canadian Dollar;

Implemented Verint, using Actionable Intelligence solutions for workforce optimization. Bell Canada was the first company to use this tool. Maintained and controlled overall project schedules, resources and expected deliverables;

Provided expertise in the modeling/mapping of business process, conducted as-is/to-be business process for business process re-engineering (BRP);

IBM/AT&T (logistic Solutions) (New Jersey - USA) Oct-2000 - Sep -2001

Software Engineer

Developed, tested and maintained the formatting/lay-out of Java Server Pages (JSP) and Java Beans.

IT Solutions Mar 2000 – Oct 2000

Team Lead (Partner)

Worked as a partner/ Team lead. Actively participated in the development using Visual Age, WebSphere, Java, JDBC, Servlet, JSP, SQL Server 7.0, ASP, IIS, MS SQL 7.0, Erwin and Windows NT.

Systems Private Limited April 1997 – Feb 2000

Programmer

Involved in analysis and development of the project in all phases of SDLC, Tools used were ASP, COM, COM+, VB Script, IIS, MS SQL, JACA, J2EE, JSP, UML, JAVA Script, HTML and Erwin.

Education

Masters in Information (Systems) Studies MIS (2002-2006)

University of Toronto (U of T), Canada

Bachelor of Science in Computer Engineering (1994-1997)

Sir Syed University of Engineering and Technology Karachi, Pakistan

Certifications & Training

PMP - Project Management Professional;

PRINCE 2;

ITIL Foundation;

ITIL Service Strategy - Information Technology Infrastructure Library;

ISO 20K Foundation.

Accomplishments & Memberships

Recognized for most prestigious award in United Nations UN21for process improvement category;

Awarded Customer first award (Employee of the year) in 2008 in Rogers communications Inc;

Awarded Gold Medal for best performance and in recognition of Best Critical Solution Developer in December 1999 by the IT Federal Minister;

Lifetime Member of Pakistan Engineering Council and Computer Society;

Member of Project Management Institute (PMI.org);

Member of PM4Success.

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