Executive Assistant Administrative
Resume:
JACQUELINE R. PACHECO
**************@*****.***
Work Experience
Insight Global, LLC Grand Rapids, MI Feb. 2020 – Jun. 2020
Deductions Analyst – Contract
Document all incoming credits and deductions from customers and verify with the account holders
Utilize SAP Software and HighRadius programs to document back-up, invoices, and disputes management
Create credits when necessary and apply them to the invoices or against deductions to balance accounts
Work closely with the ITC and sales teams to ensure customer behavior is brought to their attention
Comfort Research Grand Rapids, MI Oct. 2017 – Jan. 2020
Accounts Receivable Analyst
Document and apply ACH and paper check payments daily using Microsoft Dynamics Great Plains (GP), Excel, Papersave and E-one SmartConnect
Track weekly credits and debits against the company and reveal to the Customer Support Team in pursuit of reversal for noncontractual/preventable deductions
Investigate and identify root causes for major contractual deductions and work with account holders to better write future agreements
Evaluate a daily metric which encompasses the progress and the needs for improvement areas in Accounts Receivable
Run weekly aging reports in order to address outstanding balances with customers’ accounts
Compile claim batches on carrier sites for all lost/damaged products in order to receive repayment for goods, resulting in approximately $6,000.00 paid back
Work with Shipping to ensure that all BOLs are accounted for and entered correctly in Papersave in order to avoid preventable fines; the amount of these savings won a paid trip to Macinaw Island
Utilize ASCTrac to confirm GP invoicing quantities and shipping data with the locations from where items shipped
Require and analyze all deduction codes for validation
Ensure pricing after tariff matches the GP invoice prices and address discrepancies with account holders
Assist CFO with any projects and/or auditor requests
Seasonal Customer Support Ambassador
Ran and analyzed daily reports in Microsoft GP and ASCTrac for discrepancies in shipping logs, identifying any manifest errors
Flagged any discrepancies in databases which may affect customer orders and/or company logistics
Assisted in adjusting and cancelling sales orders
Discovered more efficient ways to identify late orders via customer portals
Ran daily reports on discontinued items and directed to the appropriate account manager to address with their team
Assisted in various projects where ever needed
House Remodeling Grand Rapids, MI Aug. 2016 – Sep. 2017
House Remodeling
Replaced all flooring
Repainted each room
Removed and replaced kitchen and bathroom appliances
Updated balcony to city code standards
Increased overall house value by over $30,000.00
Creston Industrial Grand Rapids, MI May 2016 – Aug. 2016
Receptionist - Contract
Met and greeted guests
Prepared Conference Room for presentations and meetings
Scanned and labeled Sales Orders and Sample Orders
Reviewed and edited Purchase Orders in Infor Systems
Received customer orders via phone, email, and fax
Pearson Foods Corporation Grand Rapids, MI Apr. 2014 – Apr. 2016
Executive Assistant
Met and greeted guests
Prepared Conference Room for presentations and meetings
Managed schedules and calendars for office executives
Answered and routed phone calls
Generated nutritional information for products
Sent order numbers to the Production Team on Saturdays
Wrote and edited senior management presentations in PowerPoint
Managed domestic travel, travel reporting and submittal to Finance
Completed various projects for the President and Director of Sales, including the organization and attendance of conventions and food shows
Assisted in research and development trials, materials and samples for Quality Assurance
Purchasing Manager
Prepared monthly budget and expense reports
Inventoried boxes, labels, office supplies, and packaging from various suppliers (fruit/vegetable trays, film, bags, pouches, dressings and dips) within Microsoft Great Plains as a way of tracking usage and spending
Managed invoices for all suppliers to the general office, offsite storage, company coolers, and dry storage
Managed orders for office shipping/deliveries via FedEx, UPS, and/or USPS and when necessary establishing new vendor partnerships to reduce cost
Beacon Hill Staffing Firm Chicago, IL Apr. 2013 – Apr. 2014
Administrative Assistant Contractor
Provided assistance in a variety of administrative based roles to various high-end clients in the downtown Chicago area
Received rave reviews for outstanding services from clients by maintaining a strong representation for Beacon Hill and their clients
Barnes & Noble Booksellers Holland, MI Jun. 2012 – Apr. 2013
Bookseller & NOOK Consultant
Provided excellent customer service and professionalism
Took orders over the phone for ship to home orders, reservations, and ship to store items
Updated Membership information and promotions
Various store projects from New York Corporate Office
Regular NOOK sales calls with local hotels, spas/salons, and restaurants
Via One Corporation New York, NY Aug. 2007 – Jan. 2010
Executive Assistant to the Vice President of Operations
Met and greeted guests
Created new business forms to streamline efficiency, improve records management and knowledge sharing
Managed all international and domestic travel, travel reporting, and approval processes via iBank systems
Prepared monthly budget and expense reports for the CEO and EVP
Managed invoicing for all suppliers to the general office
Managed all office shipping, both international and domestic
Evaluated existing office expenses in an effort to reduce costs by establishing new vendor partnerships
Education
Stanley Harris School of Cosmetology Holland, MI 2010 – 2011
License in Cosmetology
The City University of New York New York, NY 2006 – 2007
Master of Arts, English (One year completed)
Hope College Holland, MI 2000 – 2004
Bachelor of Arts, English; Second Major: Sociology
Skills
Proficient in: Microsoft Office (Outlook, Word, Excel, PowerPoint); Microsoft Dynamics Great Plains; ASCTrac; Maintenance360; SAP Software; HighRadius Software
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