Customer Care Manager

CONTACT **** ******** *** *****

Brooklyn, *****

NY

E-mail: ***********@*****.***

Phone: 917-***-****

SKILL Teamwork, Diligent, Patience, Detail oriented, speaks multi languages, adjustable and kind

WORK

EXPERIENCE

Millennium Hotel Time Square

(NY)

Dec18 2018 — Mar 2020

Public Hotel May 2017 — Nov 2018

House keeping Manager

Responsible for assigning and inspecting rooms with Opera software. Providing excellent customer care and resolving their chief complaints. Supervising main entrance, hallway, lobby and linen closets. Coordinating with seniors and specific department through email, phone and conference on any issues.

Arranging sick call replacement through email and phone. Reporting day or night shift performance and update current situation. House keeper supervisor /houseman

Providing customer service and handling their issues . Supervising each floor, consist of linen closets, cleaning supplies, storages and lobby.

Assigning rooms, inspect and minor projects to houseman. Monitoring work flow of room attendants and houseman. Organizing linen closets, restock cleaning supplies and clean up storage. Maintaining cleanliness in main entrance, lobby, wash rooms and other areas. Assisting linen stripping for room attendants.

EDUCATION High School July 2018 — March 2019

Diploma in Aviation and

Hospitality

Jan 2013 — Jan 2014

Bachelor in Arts Jan 2004 — Jan 2007

Mid Manhattan Adult Learning Centre NY

Frankfinn Institute ( India)

IGNOU,Indira Gandhi National Open University

INTERESTS Reading, Yoga, Hiking,Film making.

REFERENCES References available upon request..

Sonam Tshering Bhutia

Sonam Tshering Bhutia 1

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