Customer Care Software

RESUME

No:**, Munusamy Street,

Manali, Chennai-68

Mobile No:979*******

Name: NIRMALA J

OBJECTIVE:

To secure a responsible career opportunity to fully utilize my training and skill while making a significant contribution to the success of the company.

WORK EXPIRENCE:

Senior Customer Support Associate at MP Enterprises from Jan 13 to Till date

Executive customer care at CONSIM INFO PVT LTD. From Dec 2010 to Dec 2012.

Executive customer support at OPTIMUS (Polaris) from Sep 2010 to Nov 2010.

Agent Advisor at MAX NEW YORK LIC from May 2009 to Aug 2010.

Medical transcriptionist at LANCE SOFT COMPANY from May 2007 to Jan 2008.

Medical transcriptionist at SONO GLOBAL VISION from Nov 2005 to Feb 2007.

EXPERTISE:

Tally 9, Core programming and debugging knowledge in C, C++, Sybase, Visual C++, Visual C++ with COM, VB 6.0, ASP, DHTML, XML, WML, Sun JAVA1.2, JDK.

SKILL SET:

Programming Language:

C, C++, VC++, VB 6.0, ASP, JAWA

Operating System:

MS. Doc version 7.0, SCO UNIX 4.0, Window NT 4.0.

Package:

MS. Office

RDBMS: Sybase system 10, MS- Access 7.0, SQL 7.0.

PROJECT UNDERTAKEN:

TITLE

PLATFORM

SOFTWARE/LANGUAGE

DURATION

Payroll system

Windows NT 4.0

MS -Access

5 Weeks

Airways

SCO UNIX 4.0

Back end: Sybase

Front end: C++, DB Library

5 Weeks

Online Banking

Windows NT 4.0

VB, (MFC ODBC Library) VC++

5 Weeks

Fitness Club

Windows NT 4.0

ASP, SQL server 7.0

4 Weeks

PROJECT DETAILS:

PAYROLL SYSTEM:

Team Strength : 2

Software : MS – Access

Duration : 5 weeks

Contribution : Maintained integrity of database files during transaction and also to

Update the QOH whenever transaction happens.

ONLINE BANKING:

Team Strength : 1

Software : VC++, VB

Duration : 5 weeks

Contribution : To maintain referential integrity of transition table, also to update

QOH with the qty whenever transition happens.

AIRWAYS:

Team Strength : 2

Software : Sybase, DB-Library, C++

Duration : 5 weeks

Contribution : Responsible for the front end and also wrote DB-library program

Program using C++ for customizing report.

FITNESS CLUB:

Team Strength : 2

Software : ASP, SQL server 7.0

Duration : 4 weeks

Contribution : To Maintain referential integrity of transaction table and also

To update the QOH with the qty, whenever transaction happens.

OWN PROJECT:

TITLE

PLATFORM

SOFTWARE/LANG.

DURATION

Student ADMIN

WINDOW’s NT 4.0

Front end: VC++

Back end: MS

5 weeks

Airways International

WINDOW’s NT 4.0

Front end: VC++

Back end: MS

5 weeks

Employee Performance Monitoring

WINDOW’s NT 4.0

Front end: VC++

Back end: MS

5 weeks

Hotel Management

WINDOW’s NT 4.0

Front end: VC++

Back end: MS

5 weeks

OWN PROJECT DETAILS:

STUDENT ADMINISTRATION:

Team Strength : 1

Software : VC++

Duration : 5 weeks

Contribution : To maintain the student’s details, batch performance details for the

Existing student and also for new entry student.

AIRWAY INTERNATIONAL:

Team Strength : 1

Software : VC++

Duration : 5 weeks

Contribution : To maintain the flight details, reservation, ticketing, cancelling

Details for the existing and new entry.

EMPLOYEE PERFORMANCE MONITORING:

Team Strength : 1

Software : VC++

Duration : 5 weeks

Contribution : To maintain the employee master, leave register, designation,

Register, performance register.

HOTEL MANAGEMENT SYSTEM:

Team Strength : 1

Software : VC++

Duration : 5 weeks

Contribution : To maintain the room entry, restaurant entry, customer details,

Tourist details, department details, Bill entry, Hotel transaction.

PERSONAL DETAILS:

Father Name : Jambulingam V

Sex : Female

Marital Status : Married

DOB : 01.10.1980

Language : Hindi / English / Tamil / Urdu. (Can Read /Write / Speak)

Qualification : BBA.

Tech Qualification : GNIIT (Professional Network in centred – Computing at NIIT).

MT (Medical Transcription at Eltranz).

Permanent Address : No:20, Munusamy street,Manali, Chennai-68

Mobile No : 979*******

Email ID : *************@**********.***

Date: Signature: Nirmala J

Place:

Contact this candidate