AROOSA HAMEED
Operation Manager
adhyvn@r.postjobfree.com
Office no 1304 adcp tower B
electra street abu dhabi
TECHNICAL SKILLS
1:Good communication skills.
2:Able to work in pressure. 3:MS
word office and Excel
INTERESTS
1:Travelling
Watching drama
CAREER OBJECTIVE
To obtain a position that will enable me to use my strong organizational skills, award-winning educational
background, and ability to work well with people.
EXPERIENCE
United Bank Limited
Operation Manager
1-Mar-2020 - 24-Sep-2020
1:Manage entire work of branch.
2:Ensuring the attainment of goals.
3: Excellent customer service.
4:Manage the entire team of branch and utilize Human resources effectively.
5:Maintain tools and infrastructure of branch in working order.
6:Maintain professional relationship with customer. 7: I Maintain all records of branch.
8: Maintain foreign statements for SBP.
9: Ensure smooth working of Atm.
10: Interaction with Head office and NIFT for clearance of cheques.
11: proper utilization of Expenses and maintain branch budget.
United Bank limited
Customer service Representative
1-sep-2016 - 28-Feb-2020
1:Deliver Qualitative services to customer.
2:Answer to queries of customer.
3:Resolve customer problems and issues.
4:Promote bank products and services.
5:Open new accounts and maintain existing accounts of customers.
6:Maintain customer data and update it periodically. 7:Activation of dormant accounts and amendments in customers account as and when needed.
8:Guide customer to use ADC.
United Bank Limited
Cash Officer
29-Jan-2014 - 30-Aug-2016
1:Handling all cash transaction of bank.
2:Received cash and payments of cheques.
3:Clearance of customer cheques.
4:Posting of salaries and tax.
5:Many other works given by supervisor.
EDUCATION
AJK university Muzzafrabad
Master in Commerce
61%
2017
Allama Iqbal open university
B.ed
1st semester clear
2019
British council
IELTS
6 Bands
2016
ACHIEVEMENTS & AWARDS
1: Received Audionic system in current account
campaign. 2:Received a juicer blender in Insurance campaign. 3: certificate of achievement in License to serve skill.
PERSONAL STRENGTHS
1-Good communication skill.
2- Good customer services.
3-Good picking power.
4-Able to face new challenges.
PERSONAL PROFILE
Date of Birth : 22-Apr-1993
Marital Status : Married
Nationality : Pakistani
Known Languages : English,Urdu