Service Representative Customer
Resume:
ANITA
SUSILAWATI
**********.*****@*****.*** C: 702-***-**** Las Vegas, Nevada 89141
Summary
I'm an independent, hard worker with good communication skills. I have more than 5 years of experience in business administration, customer service representative, and Banking. My attention to detail, solid organizational skills and ability to problem-solve allow me to ensure efficient completions of multiple tasks. Skills
• Billing and invoicing filings
• Document control
• Scheduling and calendar management
• Microsoft Office, Excel, Power Point
• Fluent in Bahasa Indonesia, Melayu, English.
• A self motivated professional, skilled at balancing and prioritizing multiple tasks to meet deadlines. Highly organized and able to prioritize effectively detail oriented. Experience
06/2016 - 06/2019
Embassy of the
Republic of
Indonesia
Singapore,
Singapore
Citizen Services Officer
• I provide information to Indonesian citizens about all the services from embassy of the republic of Indonesia
• Routed agreements, contracts and invoices through signature process.
• Supported office needs including taking messages, scanning documents and routing business correspondence.
• Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
• Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations. 04/2010 - 08/2011
Citibank
Jakarta, Indonesia
Customer Service Representative
• As Customer Service representative, i provide information to customers in response to inquiries about products and services, in addition to assisting individuals interested in opening accounts. The representative will receive, review and process orders for printed marketing materials and also explain how to use account features and solve customer application and Internet problems. also as customer service representative i will receive document and resolve customer complaints.
• Explaining about banking and selling the various bank products.
• Receive all complaints and problems from customers and ensure that there are timely resolutions to the issues.
• Make annual report, monthly report, weekly report and daily report plus filling and do cross balancing with other department (Teller).
04/2008 - 08/2010
Bank Bukopin
Jakarta, Indonesia
Service Assistant
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Scheduling meetings as necessary
• Handle customers enquiries and explain about priority banking.
• Filing, general secretarial and administrative duties. 09/2006 - 09/2008
Citibank
Jakarta, Indonesia
Call Center Representative
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Explaining about credit cards and selling products which the customers needs .
• Explaining about banking and selling the various bank products.
• Answering telephone complaints and take immediate action to follow up.
• Worked in the call centre to achieve the resolution of customer complaints.
• The main objective was to clear the complaints and leave the customer feeling satisfied. Education and Training
08/2009
Depok, Indonesia
Bachelor of Social Science in Public Administration Faculty of Social and Political Sciences University of Indonesia
03/2006
Depok, Indonesia
Diploma of Office and Secretarial Administration Faculty of Social and Political Sciences University of Indonesia
Rererrals
•Melisa Putri Susanto
Teller Coordinator US Bank
Phone : 702-***-****
Email:**********@*****.***
• Lia Yasmin
Phone: 702-***-****
Email : ********@*******.***
•Marlisa Wahyuningsih Soepeno.
Second Secretary for Protocol and Consular Affair The Embassy of the Republic of Indonesia in Singapore Phone +659*******/ +62-813-********
Email : **************@*****.***
•Ari Kurniasih
Inbound Service Manager at Citi Indonesia
Phone : +62-811-*******
Email: ****.*********@****.***
Contact this candidate