Customer Service

Salma Hashim

**** ******** ****, ******, *******

Tel: 1-647-***-****

Email: *************@*******.*** / Skype: salma Al sadi

Personal Details

Date of Birth: May24th 1961

Citizenship: Canadian

Status Married

Objective: Seeking a position as a Customer service where I can utilize my knowledge and skills to help people find their need

Education

Bachelor of Arts - University of Al- Mustansriya Baghdad Iraq- September 15 1982 to June 1986 - French literature

TICO certificate for travel counselor exam on 2009

Dangerous good certificate Air Canada

Saber GDS knowledge

SIREV

Dangerous good certificate West Jet Airline 2016-2018

Purple RAIC

Travel & Tourism Diploma – Toronto school of Business –September 2001-May 2002 Mississauga Canada

Work Experience

WestJet airline- Guest service Ambassador

Mar 28 2016-current (LOA)

Gate controller

Check In Booking and Ticketing

Gate re check

Connection passengers re check

Boarding Expeditor

Ground loading

Travel Agency Manager – Via Travel - Mississauga, Canada

Feb 2003 – July 2009

Supervised staff and staff scheduling

Managed client and sales files

Responsible for bank deposits and Cheque-signing

Booking & ticketing on GDS Saber system

IATA BSP

Customer service ( solve and resolve customer complaints)

Travel Agency Partner and Manager BTM Travel -Mississauga, Canada

March 2009 – March 2011

Booking Air, Hotel, Cars, Packages

Manage client and sales files

Responsible for Bank deposits and Cheque signing

Customer service (solve and resolve customer complaints}

Sirev booking engine, hotels, packages, buses

Travel Agency Owner & Manager- Tigris Travel Inc – Mississauga, Canada

May 2011-Dec 2014

Supervised staff and staff scheduling

Input of data into the company system

Booking through saber and consolidators web

Responsible for bank deposit and Cheque signing

Customer service (solve and resolve customer complaints)

Sirev booking engine, flights, hotels, packages, Travel insurance

Hajj and Umra packages (Islamic pilgrimage packages and tours)

Volunteer Work

Pavilion Organizer - Carassauga Festival of Cultures May2007- 2009

Head volunteer of the Iraq Pavilion

Organized pavilion, presented public speeches, wrote for the journal, and answered guests’ inquiries regarding academic subjects

Languages

English

Arabic

French

Skills

Personable, patient, tolerant, open-minded.

Energetic, highly-motivated, and dynamic.

Verbal communication skills

Good customer service skills

Always willing to expand and improve

Good leadership and interpersonal qualities

Interests

Travelling, Reading, Music, Decore, Fashion

References

Available upon request

Contact this candidate