Manager Network Engineer

ABHINAV SWAMINATHAN

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www.linkedin.com/in/abhinavswaminathan ******@***.*** 347-***-**** EXPERIENCE

Product Manager September 2020 - Present

FightPandemics New York, NY

● Defined the Product Roadmap in conjunction with the founder & other PM’s, followed by prioritization of critical features to enable effective launch of the web app in the fourth quarter of 2020

● Spearheaded the implementation of urgency tags that enable users requesting help in the platform define priority levels to their posts by collaborating with a cross functional team of dedicated design, engineering and testing volunteers

● Formulated user notification alerts and developed the PRD with user storyboards and child stories detailing every aspect

● Researched user engagement and interaction metrics using Google Analytics, in responses to design variations in the web application made with wireframes in Figma

Associate Product Manager April 2020 - Present

TenFour Morristown,NJ

● Accelerated project completion rates by 24% - built and led the launch of the Project Management tool within Tenfour’s ticketing system that included design and development of features within the tool

● Achieved 2x increase in customer engagement and feedback by proposing and implementing Tenfour’s first Customer Service Portal that enables customers to view ticket progress and add notes to open tickets, reducing resolution times

● Automated data migration of newly onboarded customers into Tenfour’s database across sales, support and marketing that helped reduce overall onboarding times by 50% and in turn increase customer satisfaction

● Track Customer journey and key milestones in conjunction with the Customer Success team to validate user stories and pivot towards better solutions based on user activity trends and feedback Network Engineer, Network Operations Center July 2017 - March 2020 TenFour Morristown,NJ

● Resolved business impacting network issues by thorough troubleshooting and documented each step for future reference

● Raised support revenue by 10% - led a team of 8 talented engineers in my shift in achieving a company high service-based SLA fulfillment between Nov’19 - Mar’20 which in turn secured enhanced support contracts from existing customers

● Reduced overall shift handover times by 30% by implementing Smartsheets - a collaborative platform to view and edit tickets Project Aide May 2016 - May 2017

Metropolitan Transit Authority, New York City Transit New York, NY

● Deployed & monitored wireless access inside New York City buses, enabling safe internet access while on board

● Surveyed depots across the city and spoke to depot heads in collecting productive feedback used in analyzing project KPIs Unit Representative August 2016 - January 2017

Graduate Student Organizing Committee, New York University New York, NY

● Elected student leader, representing all the graduate employees working on campus and in NYU sponsored startups

● Conducted weekly meetings with student employees and heads of different committees within the union in implementing methods to efficiently organize & collect data from all the NYU schools in Brooklyn and Manhattan

● Prepared and formulated weekly reports based on the data collected & communicated pain points raised by students to NYU SKILLS

Product Management : Product roadmap, Usability testing, Agile, Customer success, User research, Cross-functional communication Tools & Languages : Figma, Balsamiq, Notion, Jira, R, GitHub, Smartsheets, Microsoft Office Suite EDUCATION

University of Virginia Digital Product Management Certification September 2020 New York University Master of Science in Computer Engineering May 2017 Anna University Bachelor of Science in Electronics and Instrumentation Engineering May 2015

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