Assistant Manager

Kant Xu

206-***-**** *********@*****.*** www.linkedin.com/in/kant-xu

Administrative / Coordinator

Self-motivated professional with increasing administrative and people management experience in a customer-facing role. Currently seeking an entry level administrative position to utilize my customer service and management skills.

Key Skills & Qualifications

Employee Relations & Engagement Employee Training & Development

New Hire Orientation & Onboarding Employee Recruitment & Retention

Employee Coaching & Advising People Management

Professional Experience

Volunteer United Way Seattle, WA: 02/2020 - Current

Organized and managed food pantry operations

Established and optimized schedules to keep coverage and forecasted demands of Daycare Center

Developed project-based works to engage underserved populations

Assistant Manager Big 5 Sporting Goods Seattle, WA: 04/2019 – 1/2020

Managed inventory control processes to restock back stock, control costs, and maintain sales floor levels to meet customer needs

Trained team members in successful strategies to meet operational and sales target

Monitored employee performance and developed improvement plans

Planned team-building exercises to increase employee performance, engagement, and job satisfaction

Onboarded new employees, including training, mentoring, and completed new hire documentation

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency

Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals

Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance

Provided current employees options for additional training opportunities in personal or professional development

Responsible for 10 direct reports

Sales Representative Big 5 Sporting Goods Seattle, WA: 11/2018 – 03/2019

Answered customers’ questions regarding products, prices, and availability

Planned and organized the store to maximize efficiency in environment

Promoted to Assistant Manager after four months of employment

Assistant Manager Rita’s Italian Ice at Safeco Field Seattle, WA: 07/2016 - 09/2018

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities

Managed inventory control based on data sales to meet customer demands

Created organizational systems for inventory control, merchandising, financial reports, and schedules to dramatically increase operational efficiency

Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget

Concession Clerk Rita’s Italian Ice at Safeco Field Seattle, WA: 06/2016 – 07/2016

Provided excellent guest services while working in a fast-paced environment

Inventory and maintained stock in workstations

Promoted to Assistant Manager after one month of employment

Education & Additional Information

Associate of Arts: Social Welfare Shoreline Community College – Shoreline, WA (2020)

Bachelor of Science: Neurosciences Eastern Washington University – Cheney, WA (2018)

Software Proficiency MS Office Suite, CRM, LaTeX

Volunteer Ryther Childcare Center, United Way

Language Skills Bilingual; English & Chinese – Shanghainese Dialect (conversational)

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