Front Desk, Concierge
Resume:
Xaviera Loren Rodriguez
**-** **** **. *** D** Sunnyside, NY 11104 646-***-**** ********@*****.***
Career Objective
Obtain a Hospitality position that provides high quality service that meets a high level of
Customer satisfaction.
Qualifications
Extensive front desk and guest management experience.
Excellent ability to anticipate and respond to individual guest needs and preferences.
Exceptional skills in handling diverse types of guests with courtesy and professionalism
Superb oral and written communications skills.
Professional Experience
RCI Dining, New York, NY
Bartender/Server, January 2014-March 2020
Prepared and served drinks in a timely and professional manner while providing excellent customer service and a friendly environment for patrons.
Excelled at upselling to premium brands and VIP bottle and champagne service.
Ensured all my customers were of legal drinking age and prohibited the sale of alcohol to those who were intoxicated.
Ability to work under pressure amid interruptions, distractions and loud music
Handled all cash and credit card transactions. Balanced the drawer at the end of every shift.
Maintained a clean and safe working environment
W SOUTH BEACH RESIDENCES, Miami Beach, FL
Residential Concierge, December 2012- July 2013
●Met the daily needs of all residents in a friendly and professional manner while maintaining W Brand standards. Communicated with residents efficiently through email, by phone or in person.
●Greeted residents, potential residents and visitors in a courteous and professional manner while performing the proper check in procedure. Posted various charges, handled all payment transactions and settled invoices.
●Worked closely with building security to insure a safe environment for residents and visitors.
●Concierge services include but not limited to: distributing mail, signing for parcels, Travel and transportation arrangements, set up and managed appointments, dry cleaning services and restaurant reservations. Advised residents on local shopping, attractions, entertainment, sports events as well as organized private parties.
●Managed parking contracts, organized housekeeping schedules, handled and followed up on all maintenance requests and repairs. Worked closely with security to ensure the safety of all residents.
JETSET FRANKLIN LLC, Miami Beach, FL
Guest services, January 2012- November 2012
●Oversaw daily operations of all services for short term rental apartments. Managed housekeeping and maintenance activities. Responsible for making decisions while ensuring that both the guest and company needs are being met.
●Concierge Services include but not limited to: Organizing various tours and overnight accommodations, shopping excursions, romantic stays, yacht charters, spa services as well as scheduling transportation and travel arrangements on behalf of guests.
●Coordinated with sister company Jetset Realty in the selection of furnishings and amenities to create an original decor for each apartment.
VINCCI AVALON HOTEL, New York, NY
Guest Services, November 2008- January 2010
●Registered guests into the hotel in a prompt and courteous manner.
●Worked with housekeeping to coordinate all checkouts and vacancies.
●Responded quickly to guest requests or complaints in a friendly manner while appropriate action is taken.
●Provided concierge and transportation services. Assured all guest needs were being met while maintaining hotel standards.
●Completed daily paperwork, documented all adjustments, miscellaneous postings, paid outs, charges and checkouts.
Education
New York Institute of Technology New York, NY - Communications 1998-1999
Christine Valmy International New York, NY – Esthetics 2017-2018
Additional Skills
●Bilingual (English/Spanish)
●Proficient in Opera, Front Desk Anywhere, Galaxy and Lightspeed operating systems.
●Familiar with Microsoft office word and Excel
References
Charles Castro- RCI Dining 646-***-****
●Marcia Valente- W South Beach Residences 786-***-****
●Eleonora Todaro- Jetset Group LLC 305-***-****
Contact this candidate