Desktop Support Network Engineer

REGINALD A. MBOWE

*************@*****.*** *+979-***-****

Conroe, TX 77304

PROFESSIONAL

SUMMARY

Certified Cisco Network Engineer with strong knowledge in installation, configuration, maintenance, monitoring of Cisco network hardware, software, and communication links

SKILLS • Routing-Static routing and

Dynamic routing protocols

(EIGRP, OSPF, BGP)

• Wireless: WLAN,802.11, Access

Point setup

• Monitoring: SolarWinds,

Wireshark

• Network security oversight

• Switching IOS based switches

(VTP, STP, Trucking, VLANs, Ether

Channels, VSS

• VPN- site to site

• Analysis and critical thinking

• Hardware and software

monitoring

WORK HISTORY Network Administrator WUC Technologies 11/2018 – 03/2020

• Configured, implemented, and managed various routers and L2 switches

• Troubleshooted and maintained all network devices and infrastructure across the enterprise

• Point of contact for Cabling Management for Data Center Network projects

• Optimized network operations by monitoring using SolarWinds

• Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.

• Assisted in company's projects

Network Operations Technician Southern Glazer's 01/2017 - 09/2017

• Fully supporting, configuring, maintaining, and upgrading corporate network, workstations, software, tablets and mobile phones

• Ensured network security and connectivity

• Monitored network performance

• Set up user accounts and passwords

• Resolved problems reported by end user

Desktop Support Technician Wilson & Wilson Tax Services 08/2015 - 11/2016

• Configured hardware, devices, and software to set up workstations for employees.

• Collaborated with vendors to locate replacement components and resolve advanced problems.

• Removed malware, ransom ware and other threats from laptops and desktop systems.

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

EDUCATION Houston Community College

Associate of Arts: Accounting

CERTIFICATIONS

• Cisco Certified Network Associate (CCNA)

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