F&B Supervisor

DOLLY KUMARI

Restaurant Server

Q **********@*****.*** +971-**-******* dollykri50

https://www.linkedin.com/in/dolly- kumari-b094b4b8/ SUMMARY

I am a passionate and high achieving

professional with almost 6 years of rich

experience in F&B and Hospitality service

industry with some of the most recognised

5-star brands in UAE and India. I hold a

Bachelor’s Degree in Hotel & Tourism

Management. Dedicated to maintain

exceptional customer satisfaction through

friendly and professional conduct.

EDUCATION

Bachelors in Hotel & Tourism

Management

Heritage Institute of Hotel and Tourism,

Agra, 2013

SKILLS

In-depth knowledge of F&B Service.

Building positive rapport with guests.

Upselling and Cross-selling.

Operating systems and Revenue

management.

Leading Teams and efficient Supervision.

Assisting in mis-en-place and Restaurant

layout.

Store requisition as per requirement of

Food and Beverages.

ACHIEVEMENTS

Maximum appreciation and recognition by

guests for providing professional &

personalised service and creating a

perfect dining experience.

Personalised service to many corporate

heads and other high profile socialite

delegates.

Received many positive guest

appreciations in Hyatt Regency Gurgaon

and Taj hotel.

Achieved 100% attendance in the

industrial training of 22 weeks.

Certified Departmental trainer.

WORK EXPERIENCE

Bombay Brasserie Fine Dining, Taj Dubai

Restaurant Server

Nov 2017 – Present

Responsible for increasing sales on F & B items.

Ensuring the best guest rating scores for F & B on online hotel’s feedback portal and on Trip Advisor.

Was in charge of the LQA training and ensured regular audits are conducted for training purposes.

Follow set service standards to achieve maximum productivity.

To assist in mis-en-place and restaurant/outlet layout. Majestic Hotel Tower, Burj Dubai, Dubai, UAE

F&B Service Waitress

Dec 2015 – Nov 2017

Greeting and escorting guests to their tables.

Presenting the menu and providing detailed information when asked about the portion, ingredients and potential food allergies.

Prioritizing workload and ensuring quality in all aspects of the job.

Incorporating team work and a diligent work environment to achieve outstanding service quality.

Hyatt Regency, Gurgaon

Team Leader

Feb 2014 – Nov 2015

Creating an inspiring team environment with an open communication culture.

Setting clear team goals, delegating tasks and setting deadlines.

Monitoring team performance and reports on metrics.

Discovering training needs and providing coaching.

Recognizing high performances and rewarding accomplishments. Crowne Plaza Today, Gurgaon

Hostess (Order Taker)

May 2013 - Jan 2014

Attending to in house guest orders and preferences and conveying the same to the Kitchen.

Keep track and maintain inventory of Minibar consumption. STRENGTHS

Friendly Personality Multitasking

Interpersonal Skills Team Player

Customer Oriented Enthusiastic

Excellent Communicator Confident

COMPUTER SKILLS

Opera hospitality software Micros

Windows MS-Office

LANGUAGES

English Hindi

TESTIMONIALS

"We were looked after by the very delightful Dolly who was able to explain all the dishes to enable us to chose what was best."

"Staff here are so professional, especially Dolly with ever smiling face, and her professional attention makes your dinner more enjoyable."

"The food was absolutely amazing and specially the service of Dolly was tripple a plus.. we are coming back for sure."

"We were then attended to by Dolly Kumari – our serveur de table. She was a very jovial, friendly and warm young lady, who took great care of the details and ensured we had the best dining experience."

"Superb anniversary celebrations with suprised cake served by TAJmiss dolly, very friendly served us and food was delicious

"Our hostess - Dolly with her charming smile and friendly attitude and all the other staff took special care for us."

"Vineeta and dolly the best ever service provider in all Dubai I love them The way they treat us it was so professional and I think they should be recognized by the hotel management and I had the best drink."

"It was just perfect. Our server was Dolly, she made sure everything was exactly how I wanted."

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