René Hernández Domínguez

adhycp@r.postjobfree.com

Mobile: 044**-********

PROFILE:

• A highly drive on results, customer focused and solutions-oriented IT Project Manager and IT Operations responsible with over 22 years of professional experience.

• Performing roles as IT Manager, Project Manager, Consulting Manager, IT Administrator, Negotiation and Supervisor Techniques, Technical Support Manager and Service Desk. COMPETENCIES:

• High adaptability, quality of work, Integrity, Teamwork, analytical ability, leadership and experience to integrate teamwork, customer focus internally and externally, level of commitment, Personal development, collaboration, capacity planning and organizational, adaptability to change, Assertive, Proactive, Organized, Engaged, Empathy, Focus on Results, Perseverance, Initiative, Integrity, Self-Control, continuous learning, analytical, negotiation, communication.

PROFESSIONAL EXPERIENCE:

Cosco Shipping Lines Mexico Mexico IT/BPS Manager From: 08/15 To: 11/20

• Works with internal stakeholders to align technology solutions with global headquarters business strategies.

• Understands and anticipates direction of the business area(s)/unit(s) identifies opportunities and makes recommendations to support the assigned business area(s)/unit(s) desired future state

• Negotiates agreements and commitments by facilitating communication between business stakeholders and IS&T from initial requirements to final implementation.

• Responsible for the implementation of technology, directing the work of systems and business analysts, developers, support specialists and other computer-related workers.

• Manage, coach and develop a high performing Quality System team that meets agreed objectives and which delivers best practice results, added value and continuous improvements

• Establish and maintain plans and information for all projects using the organization’s global enterprise project management system, including risks, scope, size and timelines, in consultation with stakeholders

• Planning for achievement of global strategic objective, manage the execution and evaluation of results

• Negotiate with vendors, outsourcers, and contractors to secure network products and services.

• Design and implement short - and long -term strategic plans to make certain network capacity meets existing and future requirements.

• Manage and ensure effectiveness of servers, including e-mail, print, and backup servers and services, and their associated operating systems core software and global services. Functional Experience:

Tools:

Success Merge China Shipping/Cosco Shipping July 2016, Business trip to China October/November 2016, Implement Global Financial System Business 2017, Implement Dell EMC Solutions – Dell FX2/Citrix Virtualization Environments - Dell Compellent – Dell Data Protector – Dell NSX NAS – Email/Mailboxes migration. Microsoft Windows Server 2016, Microsoft SQL Server 2017, Microsoft Exchange Online, Microsoft Office 365, Microsoft Azure, Citrix Xenserver, IP Symphony, VPN, Security, Communications to HQ China, SAP R3, Global Core HQ Systems, SDWAN, Network Security Road-Track México México City NOC Engineer Regional From: 05/13 To: 08/15

• Responsible for supporting L2, L3 IT Infrastructure of Tracking, assistance, communication and emergency services, provided by an in-vehicle unit with offices in Israel, USA, Mexico; Brazil, Argentina, Ecuador, Venezuela y Colombia.

• Produce and update documentation support for the daily activities

• Provide support and monitoring IT architecture of NOC, networks, databases, operating systems and Core applications.

• Troubleshooting of systems and network issues for all regions.

• Manage IT infrastructure for Andean Region and Datacenter for around 400 servers. Functional Experience: Road-Track develops and produces its own HW, FW and back-end SW (servers, client sites, mobile app and more.

Tools: Microsoft Windows Server 2008 R2, Microsoft SQL Server 2008, DNS, AD, IIS, Microsoft Exchange Server 2007, Backup Exec, Cisco Firewall, VPN, MPLS, VLAN, SMPP, GPRS, Citrix Xenserver, Citrix Center, VMware ESX, VMware Center. Jaúregui y Navarrete S.C. México City IT Infrastructure From: 11/12 To: 04/13

• Responsible to provide L2 technical support for existing Wintel Infrastructure including AD DNS, Exchange Server 2010, Citrix XenServer, WSUS, SQL Server 2008, Account and Server Security and Group Policies.

• Responsible of the processes in all stages and work with the IT helpdesk team to reach the goals in a timely manner while maintaining the quality of work.

• Managed Citrix application servers to provide a secure application environment at CPD.

• Implementation IT Infrastructure, Network Security, Backup solutions, Monitoring of servers and services.

• Provide and ensure quality in each of the project's I'm involved in, keep relationship and constant communication with suppliers and business partners. Functional Experience: Improving IT Infrastructure with implementation security and backup IT solution, Manage AD and Exchange Server and Core Applications, Implementation and document IT Processes, IT Documentation control and process.

Tools: Microsoft Windows Server 2008 R2, Exchange Server 2010, Blackberry Enterprise Server, Symantec Endpoint Protection 2012, Symantec BackupExec 2012, Citrix Xenserver 5.6, Blade Server, Security Appliances.

Keptos IT Services México City IT Administrator From: 06/08 To: 08/11

• Manage the IT Infrastructure our Keptos’s Customers and site locations and Corporate Head Offices.

• Coordinate the activities for the Systems Administrators,

• Responsible of the local IT Department for Merrill Lynch Bank of America, Toyota Motors Sales of Mexico, Pierre Fabre Mexico, Arkema Mexico, Kuri Breña Sanchez, SDV Mexico, Eurocopter Mexico, Cimesa.

• Attending tickets and escalations according to the policies and ITIL process.

• Provide support for server productions, application productions, communications devices. Functional Experience: ITIL Management Methodology, Operational processes optimization using ITIL and Policies according to Customer SLAs,

Tools: Microsoft Windows Server 2008 AD DNS DHCP, Microsoft Exchange Server 2010, BES, Microsoft Communicator Server 2007, Vmware SX Server, CA ACRServer Backup, Symantec Endpoint, McAfee ePolicy Orchestrator (ePO), GLPI Inventory. EDUCATION:

Universidad Tecnológica de México México City 2001- 2008 Informatica Administrativa

PROFESIONAL DEVELOPMENT:

Global Financial System Training

DELL Networking

Project Management PMI Training

Cosco SHA China

DELL México

Keptos IT Services

Oct/Nov 2016

Mar 2013

Ago 2010

Kaizen Continuous Improvement Training Toyota México. Sep 2009 Microsoft Configuring and Troubleshooting Windows Server 2008 Keptos IT Services May 2009 LANGUAGES:

Spanish native, English / Capable to stablish a business conversation. TECHNICAL/MANAGERIAL SKILLS:

Primary Profile: Capabilities: IT Management Solutions • Technical Support and Administrator Microsoft Solutions • IT Consulting Management and Project Management Hardware: Microsoft Windows Server 2016 and older versions Mail Systems: Microsoft Exchange Server, Microsoft Office 365 Online. Databases: Microsoft SQL Server 2017 (Monitoring Data Bases) Other: • Microsoft 365• Windows Server 2016 • Exchange Server 2017 • Microsoft SQL 2017

• Microsoft Azure • SAP • CRM - ERP Solutions • Backup Systems • Security Appliances • VMware Center • Citrix Xencenter • SDWAN • Cloud • NAS • REFERENCES Contact information

Name: Alvaro Sanchez Tel. 044********** Mail: adhycp@r.postjobfree.com Position: IT Manager

Name: Anselmo Castillo Tel. 044********** Mail: adhycp@r.postjobfree.com Position: IT Manager

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