Client Support Specialist, Sales, Editing
Resume:
Kelly (Sullivan) Kujava
Consultant
Baltimore, MD 21211
Education – Salisbury University 2010
Bachelor of Communication Arts/Human Relations; Bachelor of Psychology
Minor – English
Work History
Van Sant Consulting: Sandler Training – Frederick, MD: Sales Representative - Van Sant Consulting
January 2020 – June 2020
Worked closely with individual clients to build and maintain strong relationships while providing solutions to meet all needs and resolve any conflicts
Held one-on-one discovery sessions with prospects and clients uncovering potential needs to find solutions and plan a path forward
Managed implementation, usage, and tracking of all online learning training materials
Hosted online tutorial and help sessions for clients for all products employed in training classes
Organized meetings and appointments with all regional clients and prospects while generating leads and referrals through social media tools
GP Strategies Corporation – Baltimore, MD: Senior Consultant
October 2018 – September 2019
Strengthened client relationships through targeted solutions focused on usage and adoption of the Cornerstone LMS system
Drove client adoption of the LMS by tracking learner development and testing learner knowledge through customized evaluations
Cultivated relationships with sales team to support and supply corrective actions
Reviewed performance benchmarks and established metrics for future tracking
Collaborated with client and interdepartmental peers to transform client requirements into turnkey solutions
Organized system infrastructure documentation and operating procedures to enhance overall performance
Logged and addressed all updates on support tickets to communicate status to users and managers
Cornerstone OnDemand – Baltimore, MD: Implementation Specialist
April 2018 – October 2018
Strengthened client relationships by creating targeted solutions focused on usage and adoption of the CSOD system
Managed and administered all aspects of the LMS portal for clients in all US and European time zones
Implemented all requested training initiatives by incorporating industry trends and collaborating with senior leaders
Created virtual courses and learning manuals to explain complex, technology-related issues in clear terms to clients
Sandler Sales Training® – Baltimore, MD
Sandler Online®, Learning Coordinator and Account Manager
August 2014 – March 2018
Managed and administered online portals of up to 2,000 users for 50+ individual business owners in the US, UK, Canada, and Australia
Consulted with business owners weekly determining ways to increase adoption of use of the LMS and improve UX; ultimately embracing gamification techniques through the use of badges, points, and progress tracking
Administered ConnectWise to complete and troubleshoot all user help tickets
Created and customized ad-hoc reports to track usage - in both Cornerstone and Totara - significantly driving site training attendance numbers and increasing sales
Continually upsold online licenses and private portals for individual business owners while recruiting new clients for them
Sandler Enterprise Selling®, Client Services Analyst
November 2013 – February 2018
Built and customized 22 tools for Enterprise Selling program in Word, InDesign, and Adobe PDF forms
Copyedited and contributed to Sandler Enterprise Selling program workbook and published book for use by over 140 franchisees and their clients worldwide * Served as backup editor for Sandler Training HQ legal department
Global Accounts, Sales Implementation
July 2010 – November 2014
Ensured thorough execution of multi-year contracts for Fortune 500 companies
Created customized client training materials based upon comprehensive discovery sessions to uncover specific pains and needs
Ensured timely and accurate execution of training events, conference calls, and webinars
Wrote and edited proposals for new clients based on RFPs
Activities/Achievements:
Member of Salisbury University cross-country, indoor track, and outdoor track teams
Team captain for Salisbury University cross-country, indoor track, and outdoor track teams
NCAA Nationals cross-country participant 2007; NCAA Nationals outdoor track participant 2007
*******@*****.***
https://www.linkedin.com/in/kelly-kujava-96369a31/
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