Manager Program
Resume:
Chris Messina
Senior Program / Product Manager
Christina B Messina
adhybk@r.postjobfree.com
Summary
Strengths
Results-driven program leader with progressive experience supporting the launch of new products and digital platforms. Demonstrated leadership skills and success in building strong functioning teams; developing talent and delivering tangible results. Domestic and international experience.
Teamwork / Program management / Web content management / Vendor management
Mentoring, team development, and leadership / Sales and customer training
Experience
GCP Applied Technologies / Cambridge MA 2016 to present
Senior Program Manager / Software Product Manager 2019 to present
●Responsible for creating and maintaining software product roadmap initiatives from inception to production deployment, based on customer segmentation.
●Work with cross-functional stakeholders to evaluate and prioritize features and functionality for development
●Articulate detailed product requirements and provide Product Management support to engineering teams during development and QA cycles
●Ensure usability and design standards are maintained
●Implement product functionality enhancements and accountable for the business success within an entire software portfolio (VERIFI, VERIFI Quality, DASH)
●Partner with Sales, PM, Marketing, and Technology teams to support product positioning and customer demand as part of new product development
●Seek customer feedback through VOC programs
●Develop sales/customer/technical online training for all products
●Manage internal and external relationships
Senior Program Manager / VERIFI Development Manager 2017 to 2019
●Managed VERIFI development and QA team (8) responsible for maintaining and improving the real-time exchange of data through the customer portal and mobile applications
●Managed VERIFI Quality remote development team (5) and worked with the product team to refine feature requirements
●Prioritized business requests and captured requirements for development efforts
●Worked with VERIFI team to establish consistent development workflow and deployment processes for higher productivity
●Established individual goals with growth paths to foster higher engagement and personal growth
Senior Program Manager, Custom Applications 2016-2017
●Managed end-to-end re-development of corporate web site (new technology platform, new content management system, all new content, new user interactions)
●Oversaw implementation of multilingual technology, supported 15 languages
●Created a structured governance process for web architecture, technical oversight, integration, and stakeholder involvement
●Managed external partners
Grand Circle Corporation / Boston MA 2010 - 2016
Director, Digital Solutions 2015 to 2016
●Managed and built a digital solutions team (58) comprised of web development; digital content marketing and business analysis
●Worked with executive team and brand presidents to design and launch integrated marketing programs
●Created and maintained web development roadmap and partnered with business on requirements and acceptance of new features
●Redesigned and migrated all three brand web sites to Sitecore
Director, Digital Content 2013 to 2015
●Managed the digital content team (12) responsible for UI design and content production across three brands
●Established project management environment focused on transparency, speed of decision making, and execution
●Liaison between product marketing, brand marketing, and web development for development of requirements
●Oversaw UI design lifecycle from development through release
●Created web project roadmaps and architecture aligned with business unit objectives
●Provided mentorship and clear career growth paths for a team focused on accountability and reaching peak personal performance
●Led Next Generation Leaders community service trip to Kenya and Tanzania
Web Program Manager 2010 to 2013
●Managed end-to-end re-development of corporate web site (new CMS, technology, UX experience, and content)
●Oversaw daily operations of the web development team
●Managed all aspects of web programs (requirements, technical specifications, project plans, budget, gap analysis)
●Created a structured governance process for web architecture, technical oversight, integration, and stakeholder involvement
●Directed multiple large-scale projects simultaneously in an agile-like environment
Nuance Communications / Burlington MA 2006 - 2010
Senior Manager, Global Web Initiatives and Interactive Marketing
●Managed web development and interactive web design team (10) to support web sites and tactical marketing programs
●Worked with brand managers to gather requirements, develop new features, and implement multi-channel marketing programs
●Partnered with the Dragon Naturally Speaking division to rebrand their website and e-commerce store
●Worked on the M&A team on IT due diligence on 4 acquisitions and integrated post-merger into a unified brand
●Awarded Chairman’s Club in 2007 and 2009 for sales support excellence and web innovation
Previous Roles
Edgewater Technologies / Program Manager, Web Practice
Logica/LogicaCMG (now CGI) / Global Manager, Internet/Intranet (Lexington MA, London UK, Amsterdam NL, Lisbon PT, Paris FR); Included 7 acquisitions, due diligence, and post-merger integration
Compuware, NuMega Lab (now Compuware) / Manager, Internet Solutions
Progress Software / Marketing Communications Manager
Tools
JIRA, Confluence, Slack, Articulate 360/Storyline 360/Rise 360, Microsoft Office, Teams, Adobe PhotoShop/Illustrator/InDesign, Smartsheets, Sharepoint
Education
Leadership
Boston College / BA Psychology 1982
Top 20 Leaders / Grand Circle Corporation 2011-2016
Lewis Family Foundation / Excellence in Community Service 2013, 2015
Next Generation Leaders / Led trip to Kenya and Tanzania 2014
Bentley Women’s Leadership Program / Mentorship 2010-2011
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