STEVE BECKHAM, MBA, SMC, PMP

615-***-**** • adhybi@r.postjobfree.com • www.linkedin.com/in/stephenbeckham/

SUMMARY

Versatile project leader skilled at managing large programs and coaching project managers.

Vanderbilt MBA, Scrum Master certification, Project Management Professional certification.

WORK HISTORY

NISSAN NORTH AMERICA 3/2020-9/2020

Contract Program Manager

Led a $10 million Scaled Agile Framework (SAFe) program to enable connected services (such as remote commands and smart route planning) for the new electric crossover SUV - the Ariya, launching in Q4 2021. Includes a mobile app, an account management framework and an API gateway interacting with global systems in India and Japan.

Due to Covid-related issues, Nissan decided to outsource to Sirius XM and disband internal team.

CIGNA MEDICARE 8/2017-2/2020

Senior Manager, Enterprise Program Management

Led team of 11 Senior Project Managers for a $22 million portfolio.

Top performing PM, promoted to employee in 5 months and senior manager in 10 months.

Managed three IT projects simultaneously with combined spend of $25 million ($12-$13 million annually) with more than 100 project stakeholders. Identified and resolved a serious resource constraint on the critical path, bringing a mission-critical project back on track.

Created and pitched new product idea that is currently in the pipeline for possible 2021 implementation.

APRICITY RESOURCES, LLC 9/2016-7/2017

Director, Project Management Office

Developed and implemented project management methodology, including process, templates and training.

Hired and led team of seven - four Project Managers, a PMO Manager, a Business Analyst and a Six Sigma Black Belt Process Improvement Specialist.

Worked directly with CEO to implement a Shared Services Center in Nashville with over 100 employees, providing HR, Benefits, Payroll, IT, Corporate Accounting, Accounts Payable, Accounts Receivable and Project Management to clients in the nursing home industry and other healthcare fields.

Managed the move of corporate HQ from Memphis to Nashville.

HEALTHSTREAM, INC. 7/2015-9/2016

Consulting Project Manager –

Led several projects/programs for C-level customers including:

A network infrastructure security program consisting of eighteen projects;

Integration of an acquisition’s legacy customer relationship management (CRM) system to HealthStream’s Salesforce.com enterprise application;

A new product enhancement to capture patient experience to help healthcare providers improve service and patient outcomes;

Automating HealthStream’s software development, testing and database restore processes using Agile SCRUM methodology.

BRIDGESTONE AMERICAS, INC. 4/2014-6/2015

Sr. Portfolio Manager, Shared Services – Responsible for project and financial oversight for two major programs.

Costa Rica Shared Services Program – Led a team of more than 30 leaders and subject matter experts to stand up a Shared Services Center in Costa Rica with 139 employees across multiple departments and business units.

Human Resources Shared Services Program – Organized team of 22 internal and external project leaders into a single program. Managed replacement of existing IT vendor, resulting in improved quality and reduced regulatory risk.

ASURION, INC.

Sr. Manager, Financial Planning & Analysis 7/2006 – 4/2014

Managed team of Sr. Financial Analysts in supporting Operations, IT, Sales and Product Development.

Coached and trained peers on best practices for developing business cases.

Developed versatile financial models to forecast spend and estimate the impact of investments.

Sr. Manager, Customer Care 2/2005 – 7/2006

Project Management – Led the Customer Care organization in identifying and implementing best practices between acquiring and target companies, managing a project team of 32 leaders (directors & managers) to meet a highly aggressive schedule and generate savings of over $7 million annually.

Strategic Planning – Facilitated development with senior team and authored the documents which served as the strategic and tactical plans for the Customer Care organization.

Process Improvement – Led studies, process changes and technology development to improve Outbound Calling, Escalations and Call Tracking.

Lead Project Manager, Project Management Office 10/2003 – 2/2005

Designed & implemented the enterprise portfolio and project management processes.

Developed & deployed a customized resource management system.

Hired two and supervised and mentored five management-level employees.

Trained six project managers on PMI Project Management Professional certification & best practices.

Managed several high-profile projects to spec, under budget and, in most cases, ahead of schedule.

PROJECT MANAGEMENT CONSULTING 7/2002-10/2003

Project Management Instructor for ITT and the Outset Group

Profitability Study for Progeny Marketing Innovations

Marketing Project for Image Maker Workshop

Software Implementation for Central Parking System

VF IMAGEWEAR 2/2000-6/2002

Manager, eCommerce - Managed the largest Internet initiatives for VF Corporation with a staff of two and a $1 million annual budget, facilitating sales of $40 million from FedEx, American, Continental & Delta Airlines.

FORD MOTOR CREDIT CORPORATION 5/1995-2/2000

Marketing/Financial/eCommerce Analyst – Marketing, Financial Reporting, & Internet initiatives.

Built and maintained Jaguarcredit.com, Mazdacredit.com, Primuscredit.com.

CERTIFICATIONS & TRAINING

Project Management Professional (PMP) Certification #14771

Scrum Master Certification (SMC) #751303

Instructor, Nashville State Community College, Entrepreneurial Finance, Management & Human Resources

Junior Achievement - National Bronze Leadership Award; Middle Tennessee Volunteer of the Year

Lean Six Sigma Yellow Belt

BA, Rhodes College

MBA, Vanderbilt University, Top third of the class

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