Office Manager
Resume:
Tammy Brown
*************@*****.***
Summary:
I am a motivated professional seeking to work in an environment where I can utilize my skills, life experiences, certifications, professionalism, and education to make the business become more efficient. I have working knowledge on many aspects at the management level, such as Office Manager / Customer Service and Security Emergency Services. I am looking to work closely with any organization or person (s) sharing the same mission, passion and excellent customer service to accomplish the overall goal that meets the need of the organization.
Employer: Eagle’s Trace September 19th, 2005 – July 16th, 2019 Office Manager Responsibilities listed below:
Team Building
Ensure front desk is tidy and has all necessary stationary material
Train, supervise and support office staff
AX, Kronos, PeopleSoft (employee reviews), Budget, Billing & Coding & any assignment given
Microsoft Word, Excel & Outlook,
Ensure timely customer service
Handle complaints and customer requests
Maintain office files, calendar of activities, meetings and various events
Maintain up to date office files, records, logs, prepare and monitor various logs
Meet deadlines, reliable, motivated, and detailed oriented
Answering and directing calls and supporting other departments
Critical thinking and problem solving
Purchase office supplies.
Monitor office budget
Keep undated records of office expense and costs
Ensure company’s policies and security requirements are met
Empathy, compassion and good leadership
Implement Polices & Procedures
Scheduling
Able to work in a fast pace environment
Welcoming and assisting visitors, staff and vendors
Manage expenses to control the budget
Employee Recognition
Self-motivated
Effective Communication
Respond to Communications related issues in a timely manner
Provide Excellent Customer Service
Eagle’s Trace September 19th, 2005 – July 16th, 2019 Security Emergency Services Manager Responsibilities listed below:
Implementation of Programs & Policies.
Maintain CPR and EMT Certifications
Responsible for the Security of the Community through the use of the gatehouse, patrols, access control, visitor/contractor registration, key management and other programs.
Responsible for completing thorough and complete investigations
Determines the appropriate use of surveillance in compliance with the company policy.
Ensure the setup of an Emergency Response Program that meets the company standards.
Manage the Life Safety testing and inspection contract, ensuring that the company meets all
local, state, & federal requirements.
Implements safety programs to include Security Department safety inspections, responses to
workplace accidents, hazard communication program, respiratory mask fit testing programs and
others as needed.
Setup and enforcement of parking and traffic regulations
Manages the Emergency Notification Alert System
Implements prevention and outreach programs to include seminars, articles, flyers, etc.
Partners with Administration to update and maintain the Emergency Preparedness Plans.
Ensures the proper documentation of incidents through the use of the Incident Reporting
System.
Utilizes Quality Assurance / Quality Improvement to ensure consistent delivery of services.
Maintain the Operating Budget
Provides exceptional Customer Services and Hospitality
Safety Topics and awareness.
Hiring, training, coaching, counseling, and termination of employees
Establish schedules, reviews and approve timesheets, completes performance evaluations
Provide daily leadership, supervision, motivation, and communication to direct and indirect reports.
Monitors team throughout the day and reinforces safety practices.
Performs additional duties as assigned by Supervisor to ensure the efficient operation of the company.
Word, Excel & Outlook
Team Building, Employee Recognition and conducted new employee orientation and monthly.
Can manage the business process of a department to include budget, purchasing, finances etc.
Will hold other accountable, deliver exceptional customer service, can lead my team in a fast pace environment.
Effective Communication
International Paint – September 9th 2019 – April 31st 2020 (job ended due to the Covid-19 Virus out-break)
Responsibilities
Assist customers with their complaints
Process credit and returns
Knowledge of MFG Pro
Effective Communication
Effective listening
Submit weekly reports
Active Certifications:
EMT (Emergency Medical Technician) - 3/2022
Education:
09/02/2009 - 01/26/2010 Houston Community College - Emergency Medical Technician. Completed with certification and licensed EMT.
1996 – Law Enforcement Academy; University of Southern Mississippi. Completed with certification of Police Officer.
References
Debra Argueta
Eagle’s Trace Receptionist (Customer Service)
*****.*******@*****.***
Michael Orosco
Eagle’s Trace Security/Emergency Service
*******.******@********.***
Colin Walker Ameri Star Glass
*****.**********@*****.***
Contact this candidate