DIVYA RAO

Email: adhy6c@r.postjobfree.com

Phone: (M) +1-214-***-****

To obtain a challenging position in IT with a progressive organization that will fully utilize my talents and technical skills and help me reach higher echelons

SYNOPSIS

Adroit at working effectively with a wide range of people in highly demanding situations

Persuasive communicator with well-developed analytical skills and project appraisal skills.

Tendency to thrive in fluid environments while remaining pragmatic and focused.

Exceptional communication, analytical, inter personal and problem solving skills.

Excellent decision making skills with a positive approach.

Adept at building new territories and expanding opportunities towards the achievement of stated target.

Detail oriented, diligent and meticulous approach towards work, with a reputation for unwavering accuracy, credibility and integrity.

Demonstrates an ability to analyze issues, expedite innovative solutions and consensus-driven environment that contributes to on-quality, on-time project delivery.

SCHOLASTICS

B. S with specialization in Information Science Engineering from Gogte Institute of Technology, Belgaum, India. (2008)

SKILLS SUMMARY

8 years of experience in writing development of Test Strategy, Test Plans, Test Procedure, Test Cases and management of Bug reports, Logs and reporting process.

Ability to interpret and analyze the customer specification needs and translate them into operational requirements.

Experience in using automated tools like Test Complete

Load testing for testing the performance of the application delivery.

Expertise in Software Development Life Cycle (SDLC), Agile process and methodologies, Identifying product quality issues/process flaws, analyzing impacts, devising effective strategies.

Ability to perform under deadlines, good individual and team player.

Expertise in Manual Testing, conducted Walkthroughs of test plans with the development and design team. Wrote and executed manual test cases/scripts.

Experience in developing business based functional requirements and test scenarios.

Experience include Functional testing, User Acceptance Testing (UAT), Integration testing, System testing, Performance testing, Exception testing, Compatibility testing & Security and Roles testing of client/server and Web based Applications, Mobile applications, Data warehouse testing.

Experience in conducting meetings in diverse/multiple stakeholder’s environment.

Well versed in variety of testing methodologies and tools in QA field.

Possess excellent skills in Bug Reporting using Quality Center, Bugzilla, Team web access, Clear Quest, Jira.

Project management experience with allocation of tasks, working with team to remove blockers, control schedule, track and report project process.

Certifications:

1.Scrum master certification (CSM) – Scrum alliance (000816338) Aug 2018-Aug 2020

-Adheres to Scrum as it is defined in Scrum guide

-Facilitates Scrum events and maintains the Scrum artifacts

-Works to remove team and organizational impediments

TECHNICAL ABSTRACT

Operating Systems

Windows 95/98/2000,XP,Windows NT,AS400,Linux,Redhat 5.8

Languages

SQL, Perl, C++,C, Java html

Tools

Test Director 8.0, HPQC 10.0,QTP,TFS,Bugzilla,TestComplete,mRemoteMG,Jira,Soap UI,Rational Quality Manager(RQM),Remedy, Ultraedit, Clarity, Flow,Eclipselink, ICIS(Powerbuilder), Clearquest, Netbackup, Ntbackup, Netvault, Citrix (SaaS),Tableau

Packages

MS Office - Word, Excel, Access, PowerPoint, Outlook Express, Visio, Adobe

CAREER CONTOUR

June 2017- Present

Took time-off as we relocated for my husband’s job & to raise my family, while also I used this time to complete a course in scrum master certification.

Smith Micro Software Inc. (Feb 2015-June 2017)

Quality Assurance Engineer II

Smith Micro Software has a leading edge in the mobile telecommunication software industry.

Project Name

1.Commusuite (Sprint, Boost, Virgin, AT&T)

Worked on the testing the applications for premium voice, messaging and video services -Visual Voicemail services, Animates

2.Analytics (Charter)

Data received from all the Android and IOS devices will be collected by optics server and then this raw data will be emulated into the Data ware house which will be used for report collection

Domain : Mobile applications

Environment : Linux OS,SQL developer, Data warehouse server, RedHat 5.8

Tools used : RemoteNG, Android & IOS devices, Android ADB,FTP, Android SDK

Current Role : Quality Engineer

Duration : Feb 2015-June 2017

Roles and responsibilities:

Performed lead roles for the quality assurance team.

Involved in coordinating the projects from inception to completion.

Track and report project progress.

Device testing for Visual voicemail premium messaging & Animates application

Server testing for Visual voicemail premium messaging & Animates application

Client upgrade on handsets

Server upgrade for each server build

Creating test plans and executing them as per client requirements

Involved in active participation for defect logging and discussions in meetings to meet the expected client requirements

Syncing the data from functional server to Data warehouse server.

Data ware house server testing (Zoove feed jobs)

Involved in Data analysis needed to verify the metric validation for Report dashboards for Charter using Tableau.

Load tests performed for the VVM, Animates and Analytics projects

Responsible for management of test environment (Remote servers for the devices)

Installing .apk and configuration files on the mobile handsets.

Tested for various versions of Android 4.x,5.x,6.x,7.x for Boost, Sprint, Virgin, AT&T

SDLC Partners L.P (Highmark 'Blue Cross Blue Shield') (Aug 2013 – Jan 2015)

Consultant II

Highmark is a non- profit healthcare company & the largest insurance company.

Project Name Sales Quote Renewal (SQR); F3(Post sales fulfilment)

Domain Healthcare

Environment SQL developer

Tools/Applications used Ultraedit, Soap UI, Clearquest, RQM, Eclipse, Flow, ICIS (Powerbuilder)

Team size 10

Current Role Quality Assurance Analyst

Duration Aug 2013-Jan 2015

Roles and responsibilities:

Interacted with developers on daily basis to discuss the requirement specifications.

Prepared Test Plans, Test cases based on the system requirements/business requirements and the Service Level Agreements (SLA’s)

Actively involved in Defect Review Board meetings to verify and review the status of various defects being logged

Developed and maintained detailed Test Plans, Test Cases and Test scripts in RQM.

Performed Web Service testing using SOAP UI.

Performed functional testing of newly designed web portal.

Created and edited XML scripts using Ultra Edit.

Developed risk based testing plans. Reviewed facts and escalated issues with recommendations and risks to upper management; Reviewed application development specifics to identify test cases and execution.

Identified and documented defects using Clear Quest to ensure applications functionality and stability.

Developed and executed SQL Queries to perform backend database validation.

Involved in writing and execution of Positive and Negative test cases.

Interacted with developers, Business & Management Teams and End Users.

Worked on Clear Quest for defect submission and tracking.

Participated in walkthrough and defect report meetings periodically.

Performed Project management tasks like creating a report for managing resource allocation using Clarity tool.

Management Science Associates (Jan 2012- Aug 2013)

Quality Assurance analyst II

The Traffic module of Gabriel is designed to facilitate the process involved in the creation of a daily log which contains the information for airing the shows on the media. And also as information becomes available from other modules, it can be added to a daily log by the automatic scheduler.

Project Name Commercial Operations(Traffic)

Domain Media

Environment SQL

Tools used Test complete, Team Web Access(Microsoft studio 2010)

Team Size 15

Role Quality Assurance Analyst II

Duration 1 year 7 months

Roles and Responsibilities:

Involved in conducting walkthroughs with the stakeholders of the project including the technical users in order to design complete and detailed test plans and test cases

Involved in writing user stories and maintaining the product backlog items in clarity.

Go through the requirement of the projects and discuss scope, specifications and risk involved in testing, technical involvements with development team.

Create Use cases for new features and hold reviews with development team.

Manually writing test scripts for new features and also updating the existing test scripts.

Executing the test cases.

Regression testing manually on every build.

Excessive testing & resolving for bugs in every sprint optimizing the efficiency of the feature.

Weekly status meetings to discuss and interact with team members.

Timely completion of given tasks of writing test scripts and testing.

Reporting QA status to manager for the weekly update of tasks assignment and completion.

Obtained training on Test complete tool to work on automation testing.

HCL Technologies, Chennai (July 2009-Feb 2011)

Software Graduate trainee

Projects Handled:

#1:

Client: Merck, Sharp & Dohme Inc., USA

Duration: 1 years 7 month (July’09 – Feb ‘11)

Team Size: 24

Platform: Windows XP/95/98/2000, Windows NT, AS400

Tools: Quality Center 9.0, Quick Test Professional 9.0

Role: Business Analyst/Quality Assurance Analyst

Company Silhouette: Merck & Co., Inc. is a global research-driven pharmaceutical company located in various regions of EMEA, Asia Pacific & USA.

Merck discovers, develops, manufactures and markets broad range of innovative products to improve human and animal health. Merck Patient Assistance Programs are developed where it manages the ordering and provisioning steps to activate the product/services ordered it notifies billing when service is activated or changed or disconnected.

Roles and Responsibilities:

Responsible for iSeries remote system administration located in USA handling Global accounts including EMEA, Asia Pacific and USA regions

Instrumental in handling configuration of monitoring alerts (like MPLUS ) on iSeries system for Backup jobs, Hardware inventory failure and all issues related to the software

Responsible for replicating online MIMIX Data replicator within production and development server and troubleshooting data groups in inactive status during backup

Responsible for firing backups from console include troubleshooting failures due to media problems and tape devices along with performing tape movement from Home to offsite locations

Accountable for performing Disk Cleanup, Data Transfer and inspecting alarm point messages and responding to the same through web interface configured within the systems

Responsible for co-ordinating with IBM customer engineers for Hardware replacement and raising cases in Remedy and Peoplesoft ticketing tool as per customer requests

Instrumental in liaising with customers for change approvals and scheduling outages for payment processing jobs

Responsible for co-ordinating with IBM customer engineers for Hardware replacement and raising cases in Remedy and Peoplesoft ticketing tool as per customer requests.

Data transfer between Multiple AS400’s through FTP.

Provided 24 hours per day, 7 days per week availability during the stand by period

Operating system based testing on AS400 platform and also support provided for the application.

Involved in identifying the mission critical business processes and testing these processes

Define detailed test requirements from business requirements and convert them into test cases, collect metrics for analyzing and estimating testing effort.

Worked on the continuous improvement of QA Process by reviewing and evaluating existing practices with standard testing guidelines.

Prepared presentations for higher management briefing results, accomplishments, achievements of the testing team.

Scheduling resources Knowledge transfer and training of new members.

#2:

Duration: 11 months (Mar’10- Feb’11)

Team Size: 24

Platform: Windows XP/95/98/2000, Windows NT,AS400

Tools: Quality Center, QTP

Company Silhouette: Schering-Plough and Merck merger expanded Merck & Co., Inc. business.

Involved in Design and Testing of Sales Order Processing System (SOPS) developed for the Scherling Plough Stores, Inc. This is a client/server-based application, which is used for the everyday operations. The system updates the everyday transactions to the application and makes the respective database updates. The user will enter everyday vendor inventory and it keeps track of the Whole Inventory in the store. It generates reports of everyday transactions. Customizing the software as per the requirement of the user. The application needs to check the transactions and verify that the General Ledger is updated.

Roles and Responsibilities:

Documented Test cases corresponding to business rules and other operating conditions.

Performed manual tests to test certain aspects of the application.

Conducted GUI, functional System testing and end-to-end testing manually.

Extensive user Interaction for development of the application.

Testing the server response time to measure the performance bench marks.

Involved in creating and verifying the Reports.

Back End Testing using MySQL and validating the actual results.

Sprillion Technologies (July 2008- July 2009)

Software Engineer

Virtual tape library solutions are disk to disk backup solutions, which emulate a physical library. To a backup application there would be no difference between a virtual tape library (VTL) and a physical tape library (PTL). However with a VTL in place the backup streams are written to disk rather than to tape.

Project Name: Quadstor Virtual Library Solutions

Domain: Data Storage

Environment: Windows Server 2003, Linux, Oracle, Mysql, DB2

Tools used: Netbackup, Netvault, NtBackup, Bugzilla

Team Size: 15

Duration: 1 year (July 2008-July 2009)

Roles and Responsibilities:

Testing the company product against testing tools.

Understanding the functional requirements

Writing test-cases on the basis of the functional requirements and updating the test cases in

the quality center.

Execution of the test-cases based- manual, functional, automatic.

Browser compatibility testing.

Experience in designing test cases for windows server 2003 and linux.

Involved in back-end database testing using Oracle, MySql, DB2.

Performance testing using various backup tools.

Tested critical bug fixes and coordinating with developers in release of bug fixes, meeting tight

timeline.

Bug tracking and reporting the bugs in quality center, Bugzilla

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